“Wow! I'm impressed. First of all, things happen. Shipping is not always perfect. Having said that, it's not being perfect all the time, although some might argue. But the world I live in? Yeah...s**t happens.
It's how you deal with it that sets you apart.
I purchased a radiator from RADIATOR NOW.
when I opened the torn up box
(thank you FedX!)..the radiator had enough damage for me to "not" put it in my truck!
Been there done that...so not worth it. If it's bad, it's bad. So I called RADIATOR NOW and explained my situation to a very nice person on the phone. She said send us some pictures and we will get another one out.
I was a little surprised at the customer service thus far although I had no preconceived notions of what to expect. But I did expect being taken care of, and I was!
Was I ever! Since this was on a Friday late afternoon (and they're closed on weekends)
I was told first thing Monday they would take care of it. So I waited two days to hear from them about getting a replacement out. Well...I waited till about 1:30 Monday afternoon when my "alarm dog" started barking. It was FED EX. FedEx?... The driver approached my door with a box big enough to hold a radiator. Why you ask...
Because...it was a radiator...?
I eagerly examined the box before opening to see what I could expect and no holes!
No damage to speak of. Yeah slightly wrinkled as boxes do in shipping...but no real damage. Still holding my breath, I opened the box gently lifted my new radiator out and examined it. Flawless! I was shocked. I ran out to my truck and started putting it back in and thought...hey this wasn't scheduled till the end of the week what's the rush?
( because that's when I expected the replacement radiator to show up) I was so excited I stared gathering up tools. You know how fun that is!!!
Moral of the story. Instead of calling me to tell me they had shipped it (expedited)
It just showed up. SURPRISE!
and I was
Pleasantly! Wow. These are the people I want to do business with.
Thank you RADIATOR NOW. your customer service personnel are amazing. If every company had your customer service personnel, we would never have any problems.
Thank you RADIATOR NOW !
You are awesome!”
“My radiator arrived very quickly. I did have an issue but it was addressed promptly and I was left satisfied. I will reccomend these guys from here on out.”
“If you want your radiator now, 😁, it came before the date they promised, and no damage, and better quality than expected. Thank you,
48 years in automotive/heavy truck professional”
“Received my product in a fast timely manner only complaint I have is my package or box was already open when it got delivered but other then that it's working like a champ thanks”
“I am beyond impressed with the pricing for the radiator I purchased. It was 60.00 cheaper than my cost through my parts supplier. Shipping was super fast and I recieved my radiator in 3 business days. I wish I can you guys 10 stars!”
