Hello,
Hopefully you have received your radiator as UPS has closed their investigation and even provided the name of the person who has signed for it.
Thanks,
roger
“They tell you The radiator in the photo is the right part then they send a email telling you to call them. And lo and behold it's not the right radiator and they want you to send them another 35 dollars. The radiator looks really cheep.”
“Sent wrong part, and tried to make it was like my fault, treated me like I was stupid, never again ,and will tell all others the same, I will never order from you people,ever, and will tell others the same!!!”
Sorry you feel this way. You clearly have a confirmation of your order and can see what you ordered. Quite unfortunate. Please upload a copy of your order with this review for all to see and evaluate.
Posted 5 months ago
we will never shy away from taking responsibility for our errors. Our reviews will tell you that. Wish you the best.
“I was stuck in Beatty Nevada with a leaky radiator. I believe I ordered a radiator Sunday and paid for 2 day shipping. The radiator arrived Thursday costing me $200 extra dollars in food and lodging. I would at least like you to refund me the cost of the 2 day shipping that I paid for”
Hello,
Apologize for the delay. It is due to the storm that many deliveries have been affected. Will follow up tomorrow with UPS to see what the issue is.
Thanks,
Roger
Hello,
If you look closer at the part you ordered it clearly has a oil cooler. In the aftermarket all radiators come with the cooler and work for both automatic and stick shift. There should be no issues with the fit or function.
Roger
“My radiator box came open outside the front of my house fins were bent and the top upper deck was dented and the company won't give me a refund for the product after I sent pictures I don't think I'll be doing business with them anymore.”
“I received a wrong item, apparently someone try to contact me in order to sent me the correct one (even that I sent all the detail information about the vehicle that the radiator will be use on, and that it was showing the correct item when I search on your site, but yet you sent a total different) I did not receive any emails. Any way.. now you are going to deduct cost of return label from my refund,and you do not do exchanges. Well if I did not answer when someone was trying to contact me, you should not sent anything until I try to contact you inquiring for my order.
Terrible experience, will never try to order from you again! And will of course warn people that I have told about finding your site abot it.”
Hello,
What we sent is universal and it fits both M/T and A/T. Leave the lines as is and only air will flow through there. No need to cap it off.
Thanks,
Roger
Hello,
we have received your email and understand your frustration. It will be taken care of to your satisfaction. I believe a review like this is warranted if we dont take care of the issue.'
Thanks,
Roger
