Dear Victoria,
Sorry to hear about your issue. We certainly don’t ship radiators with a hole in them. This has happened during shipping and we will take care of it. Please contact us tomorrow or give me a good time to reach out to you.
Thanks,
Roger
Hello,
Would be nice to know your order number and name so we can verify what happened. Usually we take utmost care and call many customers if there are options for that year.
Roger
“I got the wrong radiator and they want me to pay the return shipping for them shipping me the wrong radiator I gave them the correct year make and model of my vehicle. It is not my fault that I have the wrong radiator.”
Hello,
If we made the error then you will not pay the return freight. Please send me the complete vin# of the vehicle to look into this further.
Thanks,
Roger
“When placing the order the web site said it would be delivered in 2 days. A week later, still no radiator. The customer service said it was delayed at FedEx. Then lost at FedEx. Most companies would have shipped another then expedited it. They only offered a refund and cancellation of the order. I ordered elsewhere.”
“Yah it t but trans cooler line don’t work the car it was for has threaded fittings totally different on the one I buy from you so can’t hook up cooler”
“Ordered a radiator they said would fit my vehicle. The radiator itself was right but the fittings to the trans cooler were wrong. The additional fittings they sent were the same size as the ones on the unit. I proposed a simple solution to the rep I spoke to, but was instead told to go buy one from somewhere else instead of them willing to work with me.”
Hello,
I will respectfully disagree with your review. I understand you were upset and rushed and since we did not have what you needed i suggested to get one locally and we will give you a full refund. I tried to work with your simple solution but was unable to find the extra fitting you needed.
Sorry once again.
Roger
Hello,
Your order was delivered Friday the 23rd. I have put the proof of delivery. Please could you revise this review. If you have any further questions please call 800-788-2122.
Thanks
Roger
Hi Michael,
Per our return policy the shipping cost is deducted from the return.
Per your vehicle VIN number that is the correct radiator that fits your vehicle, not quite sure why it was refused when the shipping company delivered it to you.
Regards
Liz
“Sent me the wrong radiator then refused to take it back. With it still being brand new in the box. I even gave the company the vin number to my vehicle and they still messed it up I am upset and will never use this company again”
Hello,
Sorry about that. I believe FedEx lost the package and Cinthia sent another one out yesterday. Please when you get it and if you feel we handled it to your satisfaction ,do revise the review.
Thanks,
Roger
Hello,
Apologize on behalf of our shipping partner FedEx. Boxes leave sealed from our location every time. Shipment was also sent out on time but unfortunately FedEx delayed it. We have refunded your complete amount back to you.
Thanks,
Roger
Hello,
Could you please give us a contact number or email us at hello@radiatornow.com. We need to get in touch with you to see exactly what the issue is.
Thanks,
Roger
Hello,
We are closed today but I looked into it. We have responded back on 4/24/23. Please check your spam or if you needed any further assistance call us tomorrow at 800-788-2122.
Thanks
Hello,
I just followed up to see what happened. Your order came through as a 2003 jeep grand cherokee 4.7 engine and that's what we shipped. I see you have not contacted us to return the radiator. I assume it turned out okay. Please let us know.
Thanks,
Roger
Hello,
What you ordered is for a 2005 Ram and not 2013. If you like please call us at 800-788-2122 and we can show you the order that we received. In fact you would have even gotten an email when you placed the order confirming the year.
Thanks,
Roger
