“I didnt like costumer service because they got me upset over an issue that I was right and not them. Had to ask for owners or supervisor to fix and deal with my problem. I don't know if I want to buy here again. I was disappointed a lot.”
Edgar,
I beg to differ with your statement "I was right". It takes 2 to tango. We respect our customers very much and appreciate it if the same is reciprocated. If you are in any way not satisfied I will gladly take the radiator back and give you a full refund. Our customer service is second to none and our reviews reflect that.
Thanks,
Roger
“Ordered the radiator. A week later no respsonce. Called them. They said my radiator was in Chesapeake Va and it would be shipped over night. That was over a week ago. Now it is in California and is expected tomorrow. This I goota see.”
Hello,
I do see your package was delivered today. Apologize for the delay from Fedex and any kind of miscommunication that might have happened with my team. Please let us know if we can assist you any further. We do take great pride in providing the best service.
Thanks,
Roger
“Packaging and FedEx did a number on the radiator I don't belive im going to be able to use, probably more FedEx fault but packaging wasn't sufficient”
“Didn't get the part I ordered. Company called and said they would get it from someone else but it wasn't the same. I can't get ahold of someone on the phone and I want a return.”
Hello,
Apologize for the bad experience. Please send us an email at hello@radiatornow.com with the order number and will attend to it right away on Tuesday.
Thanks,
Roger
Dear Customer,
Sorry you were not satisfied with your experience. We did e mail before shipping stating the brand you ordered was out of stock. We would have happily canceled your order and refunded the entire amount. Our team goes above and beyond to service our customers. Receiving a 1 star review really hurts our performance.
Thanks,
Roger
Hello,
Very sorry you had a bad experience. It would be nice to get an order number so that we can see what transpired. The only time we switch is if we are out of a particular brand due to supply issues. Even when we do that we always send an email or call or text. The order number or name on the order would greatly help to validate this review.
Thanks,
Roger
Dear James,
Very sorry to hear you were disappointed with the process. The part that was ordered had 2 options and therefore it was delayed a couple of days until you got back to us. Once that was figured out FedEx lost the package as explained to you. We had to file a claim for that package, but in the meantime shipped you another one.
All the radiators are made as per the original specifications so if it's not bolting up correctly it most likely is the wrong radiator. If it is still not installed please let us know and we shall process the return.
Thanks,
Roger
Hello,
Very sorry to hear the radiator did not work for you. I have texted you to please call us so that we can figure out the right option. What we shipped is what you ordered and the dimensions are correct as per what is shown on the site. I need to run the VIN to see if the right part was ordered. Will resolve the issue right away. Please call.
Thanks,
Roger
Dear Teco,
Your order was shipped the very next day. Apparently, there is a delay by FedEx and it now shows it will be delivered tomorrow February 8th. We have also put a tracer on the package.
Thanks,
Roger
Posted 3 years ago
Hello,
Just following up to let you know your part was delivered. This is really something beyond our control. Any issues please call us at 800-788-2122.
Thanks,
Roger
Hello John,
Could you please elaborate on your dissatisfaction? It is the part you ordered and that's what we shipped. We do take immense pride in our service and this is the only business I have been doing for the past 35 years.
Thanks,
Roger
“Radiator came in fast but the fittings don’t fit to the truck so it’s useless. And we can’t find reducer fittings anywhere in store so it’s useless until we get something g shipped and we’re guessing on sizes because there’s no specs listed.”
Dear Ashley,
We are extremely sorry. By the vin number provided it calls for the part we sent you. We really don’t know the circumstances around which the unit is being installed. However I can assure you we have been selling the same brand for over 10 years now and if there were installation issues we would have pulled it out considering it costs $50 to ship and above all an unhappy customer.
We take immense pride in our service and will make the return process as seamless as possible.
Thanks,
Roger
Dear Brian,
Your order was placed on 24th December and since we were closed it shipped the 27th. Scheduled delivery was for the 30th , but due to the holiday rush it has been delayed. These delays are unfortunately beyond our control. We have issued a status update alert on the Fedex site and will keep an eye out.
Thanks,
Roger
“Really bad service so far it's been more than a week and I have not received my radiator yet I called and left my phone number nobody ever call me back so therefore don't trust these people I am going to call my bank to have a church back”
Dear Customer,
Very sorry you have had a bad experience. There are delays with the shipping carriers due to the holidays. We have been closed since the 24th and will certainly return all messages. Please could you give me your order number.
Thanks,
Roger
Posted 3 years ago
Dear Customer,
We received your order on December 16th at 4pm and shipped it the very next day. Initial delivery from FedEx was December 18th.
It says out for delivery today. If you do not receive it please email or call 800-788-2122.
Thanks,
Roger
Dear Demario,
We are sorry to hear you did not have a good experience with us. Your order was received at 10.39 pm on November 28th and shipped out the very next day. Unfortunately there is a delay by our shipping partner, and is now scheduled for delivery on 12/7/21. These situations are beyond our control.
Thanks for your patience and understanding.
Roger
Dear Customer,
We are sorry you did not have a good experience with your purchase. Unfortunately, as explained to you, your vehicle was made in Mexico for which there is no radiator available in the USA. We have sent the return label to you 5 times at the email provided and even texted it twice.
Please get us a valid email and will try again. We want to help you and get the radiator back and issue a refund. Please review our refund policy online.
Thanks,
Roger
