Hello,
Sorry you feel this way. The truth of the matter is we would not be around for 30+ years if we did business the way you have stated.
Please do call me ( Roger) and let look into this, to see what exactly happened.
Roger
Hello,
If you track your package you will see it was shipped right away. It is delayed due to the weather conditions in Texas. It shows out for delivery today. Please a revised review will help us a lot.
Thanks,'
Roger
Hi Angel, per FedEx tracking I show your radiator was delivered June 14, 2024 at 4:33PM signed by you as received.
Would you please reconsider revising your review.
Thanks
Liz
“If I could give negative stars I would. I never got my radiator. It was delivered to the wrong house by fedex and both FedEx and radiator now both told me I’m S . O. l. Because it said it was delivered to my house. I have proof it wasn’t but no help from either company. Thanks!”
Hello,
I understand your frustration. However there is proof of delivery to the address you provided. We even opened up an investigation with Fedex and the claim was denied, as their investigation concluded that it was in fact dropped of at the address you stated. Happy to show you the picture as proof of delivery.
Thanks,
Roger
Hello,
Sorry you feel this way. The policy is already on the website and just in case one has not seen that we sent you a email and you actually acknowledged the policy before the return label was sent. The radiator was not needed as you had a engine blowout and we don't cover the return freight.
Roger
“Radiator was wrong one, your fault and then later I pull it out of box and its damaged. And you want me too pay original shipping and return shipping which is about 40$ REALLY?
I WILL NEVER USE YOU AGAIN AND ADVISE OTHERS”
Hello,
Apologize for you receiving the wrong radiator. I understand you are upset, however it would be nice to state the facts clearly. When we received your order we called as we do when we have a doubt. Sent you 2 pictures and you selected the one you originally ordered. So in spite of sending you pictures and based on your selection we are at fault? We have no clue its damaged and have been trying to reach you. Please call us so we can help. 951-280-3737
Thanks,
Roger
Posted 1 year ago
Hello,
Still waiting to take care of your damaged radiator.
Roger
Dear Alton,
Sorry you feel that way. Please elaborate on your review so I can understand and help correct the situation. Disagree with your comment of we are scammers. I don't think we could be in business for 31 years scamming people. Please carefully go through all our reviews and you will notice we excel at our service and speed of delivery.
Roger
Posted 1 year ago
Dear Alton,
Tried to reach out three times today. Please call us as I have gone through our emails and seen no communication with you that might indicate what the issue was.
Thanks,
Roger
“So I choose this business because it says 1 to 2 day shipping. I live less then 100 miles from their headquarters; so I figured 2 days at the most. I called them on Thursday to change the name on the order. When I spoke to the woman that answered the phone; after correcting the name on the order, I asked her about wheather the radiator would arrive by Saturday. She said "hmm umm I think so, but FedEx delivers on Sunday as well, so you should be good" so I said ok thank you. Mind you; not once was I given shipping options. On Saturday I begin to track the package. It says it'll arrive by 2:20. Package doesn't arrive til after 11AM on Monday. I spoke to someone through email so I can get a refund on the shipping since they clearly advertise 2 day shipping. I explained to them how pretty much any other company was willing to ship for free on Monday ( same price on radiator or cheaper ) but I choose them because of the 2 day shipping. Needless to say they refused and said they had more shipping options ( which was never told to me ) . Bottom line is; save yourself the time and aggravation. If they can't deliver to someone that's less then 100 miles away; what makes you think it'll get to you on time.”
Isabella,
Sorry for the delay. Your order was received at 8.36 pm after hours and was shipped the very next day. All shipping options are available at check out but you selected standard shipping which is never guaranteed. We depend on our shipping partner FedEx for deliveries and unfortunately there are delays sometimes. If you go through the reviews you would see we are known for our service and speed of delivery.
Thanks,
Roger
Hello,
The radiators are displayed that way as they are watermarks and suppliers like to protect their information. None of the radiators come with lettering on it. Apologize for the confusion.
Thanks,
Roger
We get no pleasure in lying. You even ordered the wrong part and argued and abused us and we heard you patiently. Here is the proof.
FROM
Riverside, CA US
Label Created
2/5/24 12:13 PM
WE HAVE YOUR PACKAGE
BLOOMINGTON, CA
2/5/24 3:59 PM
ON THE WAY
CARLSBAD, NM
2/8/24 5:29 AM
OUT FOR DELIVERY
CARLSBAD, NM
2/8/24 5:36 AM
DELIVERED
Hobbs, NM US
Delivered
2/8/24 at 1:23 PM
