Hello,
The radiator for sure was damaged during shipping and we apologize for that. The question now is how fast do we take care of this issue. We have emailed you yesterday asking for a couple of pictures so that we can give you a full refund. Just awaiting your response.
Thanks,
Roger
Hello,
Sorry to hear about this. We have received your email at 6.30 pm PST which is after hours. We have not even had a chance to investigate this to see if it was sent to the wrong address by us or delivered to the wrong place by fedex.
Roger
Posted 2 years ago
Hello,
After investigating we figured Fedex delivered to the wrong address. This is something beyond our control.
We have already confirmed your refund and our dealing with Fedex to get the unit back. if you feel we responded positively please do take some time to revise the review.
Thanks,
Roger
Hello,
Don’t speak Spanish but the translator states you did not receive what you ordered. Can you please expand on that because we shipped you exactly what you have ordered. Please call us so we can help you further. 800-788-2122
Roger
Hello,
I show the radiator has already been delivered. We have proof of a picture if you need it. Please confirm. Some deliveries have been delayed by a couple of days due to bad weather across the country.
Thanks,
Roger
“This is so cheap radiator and it has few problems. First it was leaking from two places and I head to fix this myself(lost half gallon of coolant) and second it came damaged but not really dramatically so I was able to fix this also.”
“It was supposed get here on the 9th but arrived on the 10th 7 days $50 for shipping and a hole in the box from fed x I guess about 4 to 5 inches so not too happy”
Dear Denis,
Sorry about the damage that has occurred during shipping. Please send us an email at hello@radiatornow.com and we shall make it right without delay.
Roger
Hello,
We have a picture of the radiator online that clearly shows that the one you ordered is without the filler neck.
Please call us to see how we can rectify this.
Thanks,
Roger
“didn't ever receive mine. don't know if it was stolen or wasn't delivered to the right address since I live in townhouses people get other deliveries all the time. but they wouldn't work with me at all sadly I was out 100s .... please make sure you get your delivery”
Dear Jessica,
Very sorry you did not get your radiator. Fedex has dropped it of right at your front door and there is a picture of it on the fedex site.
Thanks,
Roger
Dear Dale,
Sorry to hear about your problem. Please call us tomorrow. We will need some pictures to process your refund once we figure out if it was a factory defect or installation error or maybe even shipping damage which was not noticed.
Thanks,
Roger
Hi Zackery,
We are very sorry Fedex delivered it to the wrong place. Liz is working with you and fedex to get this resolved as soon as possible. The address given to Fedex was correct from our end.
Thanks,
Roger
“They should never have charged me for shipping, especially since what I paid for (Friday delivery) is not what I got. Didn't answer my phone call..or my email inquiry. They are not getting my business again.”
Good Afternoon,
Your order was placed on the 22nd Tuesday at 6.35 pm after hours. Was shipped the very next day 23rd Wednesday. The delivery dates are given when you choose the shipping and I don't believe the date could have showed Friday when Thursday was a holiday and the piece is shipping from California to North Carolina and you selected standard home delivery which takes 3-5 BUSINESS DAYS. So to say you paid for Friday delivery is incorrect as that would be considered a Next Day Air shipment.
You sent a e mail to cancel the order but it was nor possible to do so as it had shipped. We offered to send you a return label if you did not want to keep it. Once again our apologies and we don't believe this is a fair review.
Roger
Posted 2 years ago
In continuation to my email I just read you stated we did not reply to your email. This is not correct again as a reply was sent to you on Friday the 25th.
Thanks,
Roger
Dear Customer,
Your order was placed on Friday and shipped the same day. Shipment is delayed by a day due to a holiday yesterday. It shows out for delivery today.
Thanks,
Roger
Posted 2 years ago
Dear Customer,
Just following up to ensure everything is okay with the radiator that was delivered yesterday.
Thanks,
Roger
“I had a issue with my order the box was open and damaged staples pulled out oil everywhere denied spots so disappointed on this order not satisfied at all.”
Hello,
Looks like FedEx has really mishandled this radiator. Truly apologize. I believe Liz has already spoken to you and a new one is on the way.
Thanks,
Roger
“I bought a radiator from Radiator Now you told me later that it was on backorder and would take 2 weeks to get but you had another one that cost 11 dollars more so I sent you the extra money and the new radiator wouldn't fit and for some reason I'm not getting all my money back”
Dear Darrell,
Apologies for the bad experience. My team just informed me that the radiator you ordered was the wrong one to begin with. What we sent you is a direct cross for what you ordered.
Could you please send me the vin of the vehicle to verify the application. If we are wrong for any reason I will refund your freight plus a extra $50 for the hassle.
We take are reviews very seriously and want to ensure we stay on top.
Thanks,
Roger
Posted 2 years ago
Upon further review today , I come to find out you ordered for a qx50 whereas what you need is for a q50. Not sure how we are at fault and the 1 star review without stating the actual facts.
“I asked for a certain radiator and did not receive it ! So I have to wait another week for it to come . On top of that they sent me the wrong one !!!!!”
Hello,
Very sorry about the bad experience. Please could you give me your order number so that I can investigate and improve on where we went wrong.
Thanks,
Roger
