“My husband needed a new radiator. We checked locally and then online. We found RadiatorNow and were able to get the best price, fast shipping and awesome customer service. What more could you ask?”
“They should never have charged me for shipping, especially since what I paid for (Friday delivery) is not what I got. Didn't answer my phone call..or my email inquiry. They are not getting my business again.”
Good Afternoon,
Your order was placed on the 22nd Tuesday at 6.35 pm after hours. Was shipped the very next day 23rd Wednesday. The delivery dates are given when you choose the shipping and I don't believe the date could have showed Friday when Thursday was a holiday and the piece is shipping from California to North Carolina and you selected standard home delivery which takes 3-5 BUSINESS DAYS. So to say you paid for Friday delivery is incorrect as that would be considered a Next Day Air shipment.
You sent a e mail to cancel the order but it was nor possible to do so as it had shipped. We offered to send you a return label if you did not want to keep it. Once again our apologies and we don't believe this is a fair review.
Roger
Posted 3 years ago
In continuation to my email I just read you stated we did not reply to your email. This is not correct again as a reply was sent to you on Friday the 25th.
Thanks,
Roger
“I finally got around to putting it in. It fit very well. It would have been nice if the openings had plugs to keep dirt etc. out of the radiator. The packaging was ok but the radiator had a slight bow in the center but was nothing to hurt the way it worked or fit.”
“Couldn't be happier. After ordering three other radiators from mainstream suppliers, all of which arrived defective, I broke down and ordered one from RadiatorNow. Arrived earlier than expected and in perfect condition. I'll be ordering from you again in the future. Thanks - B.R. Moore, Fleet Manager, GPEC Inc”
