“The RainGuard online store was great to order from, but shipping has failed. I needed my order yesterday but since USPS received it, it has been delayed and tracking is not telling me where it is or when I can expect it, just that it is still on its way. That means the order is probably lost and even if not, it is lost to me. That doesn't work for me because my project is now at a standstill until the RainGuard arrives and my schedule of workers on the next phases of this project is lost and they are not waiting and are moving on to other work elsewhere and I can only get them back when they have finished that other work. I am finding out that this delay is not unusual for USPS and like many other customers, if a supplier ships with USPS, they will not get the orders in favor of another using UPS or FedEx. Sorry for having to report my bad experience but I am burned by this transaction that regrettably failed by your chosen shipper.”
Hello,
We received your order late enough in the day on 4/4/2025 to push its processing into 4/7/2025. We made, packaged, and shipped your order all on the 7th. It hit the Phoenix USPS distribution center on the 7th and wasn't again scanned until April 12th as it arrived at the Champaign, IL distribution center with your expected delivery day being today. This is both unfortunate and uncommon.
With that being said, negatively reviewing a product due to the delays of the USPS is not accurate as we have no way of preventing the delays of a Government entity.
Please consider leaving a product review once you receive, correctly apply, and test the product.
Thank you!
Thank you for the review!
We urge everyone to check the recommended spread rate for this product on their substrate and then apply the required two flood-coats at those recommended rates.
“Been using the new or unfinished wood sealers for years with excellent results and am just now trying your "painted" wood sealer, hoping for the same results.”
“Never received it!!... was supposed to receive it on Thursday February 13, 2025. However, according to the Tracking #, it was going to be late. It is now, the following Monday February 17, and I still haven't received it. I keep checking the tracking number, and it states the same thing...RUNNING LATE!
The reason I ordered this is because I would be getting it within a reasonable timeframe. I needed this to seal my kitchen hardwood floor under my new dishwasher that was coming soon. I have since gone to the Local Hardware store and purchased another brand, and used it.
Now I DON'T NEED YOUR PRODUCT ANYMORE!!! If and when it comes to me, I will be returning it!!!
I also emailed you about this, and you didn't respond. No one ever helped me with this issue.”
Thank you for letting us know about the delay in transit and sorry for not being able to respond to you over the holiday weekend.
I see in our system and the USPS tracking number that we received and shipped your order out on Feb 10th and it was then delayed by the USPS with an expected delivery date of today, Feb 18th.
Your desire to return the product is understandable.
Please accept our apology on behalf of the US Postal Service.
“I have white limestone pavers around our pool. Very important to keep clean. Last year I cleaned and sealed using Raingusrd Stone Sealer concentrate. Applied as directed. Amazing results. The Phoenix Arizona summer sun and heat are extremely hard on everything, even stone!
After almost a year after applying I'm very pleased how well it's holding up and the ease of my cleaning the limestone.
I have purchased a new bottle of concentrate to reapply.
Thanks Rainguard”
Hello,
We received your order on 1/30/2025.
Your order was processed, packaged, and shipped on 1/31/2025.
It is currently in transit with an expected delivery date of today (02/03/2025).
Please let us know when you receive your order and edit your review if our service justifies it.
Thank you!
“Not delivered on time or to your house. Had to pick up at local P.O. Never had any problem with any other products being delivered to me. This is the only company that did not deliver as promised.”
We thank you for your purchase and are sorry to hear that the USPS was unable to deliver to the address you submitted during the checkout process. Please realize that the delivery delay/issues were on the part of the USPS and should not negatively reflect on our company as we received your order, made the product, packed, and shipped your product all on 9/17/2024.
“Have used the product in the past with great result. Just ordering again to continue with keeping the concrete drive and walks with great protection through summer and winter conditions. Thanks-”
“Purchased 5 containers of sealant. Was very easy to apply, looks great. Will absolutely be ordering again next season.
The company was excellent to work with and very responsive to communications.
Thank you!!!”
Hello,
You had placed an order for five 1-quart concentrates (SP-5001). Each 1-quart concentrate makes a gallon of material.
All five quarts were packed into a single box which was then delivered 5/31/24 at 4:16 PM. Please open the box and verify the count of five, 1-quart containors and reach out to our customer service reps if you are missing anything.
