“Very easy to apply although it was a little bit watery & dripped on the tarp. Very easy cleanup. First time using any kind of wood sealer so we'll see how long it lasts before I need to apply another coat.”
“When purchasing delivery was for Wednesday. Now I got an update that it will not be here till Saturday. If you want to fix this, please ship a stone sealer overnight and eat the cost. There is rain and below 40 degrees forecasts and fear my new patio will be ruined with winter weather.”
We are sorry to hear of your frustration, but we feel as though your negative review of our product and service is unwarranted.
Your order was placed on Sunday, which is an off-day for us.
Orders received over the weekends are made, packed, and shipped on the next business day, which was Monday (Columbus Day and federal holiday).
USPS didn't make their pick-up run to our facility until Wednesday, which is why your order was delayed.
Again, we are sorry for your frustration.
“The church I attend is 113 years old, the entrance to our sanctuary is a slate stone porch. There is a basement below that porch entry and has a times had water after a rain on the floor. I pressure washed the stone, let it dry and applied two coats of the Rainguard Stone. It enhanced the colors of the stones and has limited any rain leaks in the basement. Two fold, enhanced the appearance of old stone and has reduced the ability of rainwater getting into the basement.”
“I previously used deck cleaner and it was excellent; now the second year and my deck looks great and continues to repel water.
I just received concrete cleaner and spray it on yesterday so I do not have any reporting on its application yet but I am confident it will be top quality and do the job just like the deck cleaner. If i find it isn't as good I will let customers know. Thank you for the customer service; arrived quickly and in good condition.”
“New to the product so no experience. I do like the claim the product last approximately 5 years. Other products I'v used had to be reapply every year.”
“The RainGuard online store was great to order from, but shipping has failed. I needed my order yesterday but since USPS received it, it has been delayed and tracking is not telling me where it is or when I can expect it, just that it is still on its way. That means the order is probably lost and even if not, it is lost to me. That doesn't work for me because my project is now at a standstill until the RainGuard arrives and my schedule of workers on the next phases of this project is lost and they are not waiting and are moving on to other work elsewhere and I can only get them back when they have finished that other work. I am finding out that this delay is not unusual for USPS and like many other customers, if a supplier ships with USPS, they will not get the orders in favor of another using UPS or FedEx. Sorry for having to report my bad experience but I am burned by this transaction that regrettably failed by your chosen shipper.”
Hello,
We received your order late enough in the day on 4/4/2025 to push its processing into 4/7/2025. We made, packaged, and shipped your order all on the 7th. It hit the Phoenix USPS distribution center on the 7th and wasn't again scanned until April 12th as it arrived at the Champaign, IL distribution center with your expected delivery day being today. This is both unfortunate and uncommon.
With that being said, negatively reviewing a product due to the delays of the USPS is not accurate as we have no way of preventing the delays of a Government entity.
Please consider leaving a product review once you receive, correctly apply, and test the product.
Thank you!
Thank you for the review!
We urge everyone to check the recommended spread rate for this product on their substrate and then apply the required two flood-coats at those recommended rates.
“Been using the new or unfinished wood sealers for years with excellent results and am just now trying your "painted" wood sealer, hoping for the same results.”
“Never received it!!... was supposed to receive it on Thursday February 13, 2025. However, according to the Tracking #, it was going to be late. It is now, the following Monday February 17, and I still haven't received it. I keep checking the tracking number, and it states the same thing...RUNNING LATE!
The reason I ordered this is because I would be getting it within a reasonable timeframe. I needed this to seal my kitchen hardwood floor under my new dishwasher that was coming soon. I have since gone to the Local Hardware store and purchased another brand, and used it.
Now I DON'T NEED YOUR PRODUCT ANYMORE!!! If and when it comes to me, I will be returning it!!!
I also emailed you about this, and you didn't respond. No one ever helped me with this issue.”
Thank you for letting us know about the delay in transit and sorry for not being able to respond to you over the holiday weekend.
I see in our system and the USPS tracking number that we received and shipped your order out on Feb 10th and it was then delayed by the USPS with an expected delivery date of today, Feb 18th.
Your desire to return the product is understandable.
Please accept our apology on behalf of the US Postal Service.
“I have white limestone pavers around our pool. Very important to keep clean. Last year I cleaned and sealed using Raingusrd Stone Sealer concentrate. Applied as directed. Amazing results. The Phoenix Arizona summer sun and heat are extremely hard on everything, even stone!
After almost a year after applying I'm very pleased how well it's holding up and the ease of my cleaning the limestone.
I have purchased a new bottle of concentrate to reapply.
Thanks Rainguard”
Hello,
We received your order on 1/30/2025.
Your order was processed, packaged, and shipped on 1/31/2025.
It is currently in transit with an expected delivery date of today (02/03/2025).
Please let us know when you receive your order and edit your review if our service justifies it.
Thank you!
