“A word of caution to anyone ordering things from Razer. Avoid it. There is a reason their reputation is terrible on the BBB page. Ordered a chair and head pillow from them. After multiple conversations with their customer service reps, and being told each time that I would get an answer in 2-3 business days. They just up and cancelled my order because "our fulfillment was not able to ship or fulfil the order." Instead of them being honest with me the first couple times I tried to find out what was going on, they lied to me, strung me along, got my hopes up, then trashed them all in one go. As a medically retired US Army veteran who deals with back pain, I need a comfortable chair that helps with it. The chair I currently have is getting old and I decided, in my incredible wisdom, that I would trust Razer and spend a little extra money on what I was told was a good chair option. I have 0 faith in the company or its lying customer service representatives at this point. Apparently if you aren't a big name streamer or product reviewer they could care less about you. When I order something I expect to receive what I ordered, not suddenly be told that it can't be fulfilled after a month of no updates whatsoever. If it wasn't in stock, your website should have told me that to start with. If it was on backorder then you should have told me that. I even ignored the fact that the same chair I ordered suddenly went on sale this week after I've been waiting for a month.”
“Hello.
You should never trust buying items from Razer. Even though their products are looking shiny and good quality. So I am asking you to not fall into it. Because this items what they are selling can break easily and even if you wish to repair it by yourself fx. a controller trigger, they are not even providing to you any internal parts. I only needed a small piece of spring to replace it in the Razer raiju ultimate ps4 controller trigger. But they don't even care what you are saying they are not even trying to help you.
In conclusion, try to avoid Razer products. Spare your time, your money mostly and finally your mood when it comes to contact them. Because they don't care about their costumers.”
“Hello.
You should never trust buying items from Razer. Even though their products are looking shiny and good quality. So I am asking you to not fall into it. Because this items what they are selling can break easily and even if you wish to repair it by yourself fx. a controller trigger, they are not even providing to you any internal parts. I only needed a small piece of spring to replace it in the Razer raiju ultimate ps4 controller trigger. But they don't even care what you are saying they are not even trying to help you.
In conclusion, try to avoid Razer products. Spare your time, your money mostly and finally your mood when it comes to contact them. Because they don't care about their costumers.”
“Razer will not sell me a laptop without requiring me to send them utility bills or government issued ID. I have purchased a laptop from them in the past without any problem, but after my current experience, I would never purchase from them again.”
