Reactive Parts Reviews

Name: Reactive Parts
Address: 20 Chancerygate Business CentreWhiteleaf Road, Hemel Hempstead
Rating: 3.39

3.4 Rating 36 Reviews

53 %

of reviewers recommend Reactive Parts

3.4

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02036030125

Email:

info@reactiveparts.com

Location:

20 Chancerygate Business CentreWhiteleaf Road
Hemel Hempstead
HP3 9HD

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Reactive Parts 5 star review on 3rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet hate....ordered on Monday with site saying they hope for 1 to 2 day delivery only to get email on Thursday saying hoping to ship in 10 to 14 days. Why not show out of stock before I bought this item! I obviously have not received the item yet so can’t comment on it.”

Helpful Report

Posted 3 years ago

Hi Alasdair. Thank you for you review. We do apologise that at the point of your order the item you ordered was not available in stock. We understand this is always frustrating and we do our very best to let you know as soon as we possibly can if this is the case , this way if the lead time is not suitable for you, we can discuss any possible options/alternatives for you . I have searched our communication systems and cannot see any correspondence back from you in regards to the email you received, or we would have gladly assisted you further. We do have other options in stock for this if you wish to contact the customer service team who are here ready to assist you with anything you require to get you sorted as best and as quick as we can. Thank you

Posted 3 years ago

“It's been 1 week but I still haven't recieved my scorpion exhaust. Other then that the payment method is simple”

Helpful Report

Posted 4 years ago

Hi Malik Thanks for your review. I can see that we receiced your order on the 02/03/2020 at 22:53 pm. Your exhaust has been received today and is due to ship out also today the 06/03/2020 . We are sorry that it has taken 3 days to ship this exhaust to you, we do have to wait for these to be made for you at Scorpion and always push to get these out as soon as possible. Please do check your emails today for all your shipping information, so that you can track your order . If you do require any further assistance please do contact our customer service team who are more than happy to assist you further.

Posted 4 years ago

“Parts were out of stock. Would have been nice to know this before I placed my order!”

Helpful Report

Posted 4 years ago

Hi Thanks for your review. Can you please provide details of your order so that we can look into this further for you, We do always communicate as soon as possible if an item has fallen out of stock during your order process, so i would like to look to see the status of your order for you Thanks

Posted 4 years ago

“Everything was smooth except the option regarding the stock. After purchase I was told the order takes between 10-14 working days.”

Helpful Report

Posted 4 years ago

Hi Cristian Thanks for your review. We do our best to keep everything in stock, but on occassion we have to await supplies. We do contact customers and advise if there is any lead time on their orders which does give you the opportunity to amend or change your order if this lead time is not suitable for you. Please do let us know if we can assist with anything further.

Posted 4 years ago

“Ordered a lightec part for a BMW S1000RR which in the picture was the correct part but then when it arrived it was totally wrong only to be told by the person on the phone that I should never go off the picture. The part I wanted was described correctly for the right bike and was in the picture so why wouldn’t I assume it was the right part. Person on the phone refused to accept it was a error online. Ended up ordering the right part which in its description said it was for a Ducati scrambler even tho it was for a Bmw. From this I haven’t shopped with you since. I will however continue with 10% discount.”

Helpful Report

Posted 4 years ago

Hi Anonymous. Thank you for your review I am sorry that you had an issue with a product you purchased . Without any further details from you or your order details it is hard to look into which part you are referring to. Some parts do have generic pictures of online- such as handlebar adapters, as when purchasing products for your race bike it is important you purchase for the bike you require it for and we do aim to ensure that this is easily picked from the drop down box provided. As for any purchase you can return in its unused condition to us for a full refund if it is not what you required , i am unsure if you have returned this to us already. If not please contact me at zoe@reactiveparts.com and i will guide you through the returns process. Thank you

Posted 4 years ago

Reactive Parts is rated 3.4 based on 36 reviews