Reactive Parts Reviews

Name: Reactive Parts
Address: 20 Chancerygate Business CentreWhiteleaf Road, Hemel Hempstead
Rating: 3.39

3.4 Rating 36 Reviews

53 %

of reviewers recommend Reactive Parts

3.4

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02036030125

Email:

info@reactiveparts.com

Location:

20 Chancerygate Business CentreWhiteleaf Road
Hemel Hempstead
HP3 9HD

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Reactive Parts 5 star review on 3rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warranty claim going on for 3 months part failed and they asked me to remove it and now they are saying I broke it , I have proof it was broken before , they won’t help in replacing it , so I had to get elsewhere”

Helpful Report

Posted 5 months ago

“Returned a yoshi seat base for gsxr 1000 I removed from the box I could see it wouldn’t fit so put it back in the original box with original packaging only to be informed that reactive parts decided I’ve damaged it Very disappointed as I’ve just spent over a £1000 pound with them They like taking your money but don’t try and return anything Very difficult company I’ll never buy anything again”

Helpful Report

Posted 1 year ago

“On ordering my email said delivery in 2 days Next day and email saying 10-14 business days. On the 13th business day I was sent an email asking if I wanted a different colour. I said no. On the 15th Business day I was told no idea when it will be in stock and I requested the item. A month after purchase no item and no refund! I went elsewhere, rubbish company.”

Helpful Report

Posted 2 years ago

“I bought a Lightech fuel cap from Reactive Parts and paid 37GBP for what was described as an "International Courier" to Australia. They just sent it Royal Mail on November 29 and 5 weeks later there is no sign of it. Clearly they kept most of the money I paid for a "Courier". Avoid - they are not to be trusted.”

Helpful Report

Posted 3 years ago

“Ordered Fairings on 12 Oct. They told me they would send them by the 2 Nov with no explenation of what the delay was. On 3 Nov, they Reactive Parts now want an aditional GBP 176.49 (AUD$323.00) to send my order. Order # 48891”

Helpful Report

Posted 3 years ago

“The customer service is just second to none, they can’t do enough or the customer. Purchased on a Monday at 16:00 was on my doorstep 09:20 on the Tuesday! Absolute sublime service!”

Helpful Report

Posted 4 years ago

“Asking for a review before I have revived my goods. Apparently the courier could get no reply, but not surprised as he went to the wrong address! I am still waiting....... not a good start!”

Helpful Report

Posted 4 years ago

Hi Thanks for your review. We are sorry that the courier is having issues delivering your order to you. I You have not provided any contact information , If we can ask you to contact the customer service team who are on hand to assist you to get this sorted straight away.

Posted 4 years ago

Hello We have managed to track your order using the product details listed in your review. You ordered the item on Friday 27/03/2020. We shipped this out to you on the same day 27/03/2020 Delivery was attempted on the next working day 30/03/2020 but no one was available to take delivery. Succesful delivery was made today for this item, We are sorry that you were dissatisfied with this please contact us if you require further assistance.

Posted 4 years ago

“Advertises products with misleading images! If I had the time”

Helpful Report

Posted 4 years ago

Hi Anonymous. Thank you for your review. Would you be able to provide details of the issue you experienced so that I can look into this further for you. It can sometimes be the case that manufacturers only provide generic pictures but we do our best to ensure that we list things correctly, so we are sorry if something did match your expectations, this is something we would be keen to resolve in future. Thank you

Posted 4 years ago

“Not a smooth transaction. Parts late and transaction investigated for fraud. Reactive Parts didn’t contact me to let me know they weren’t shipping my parts, I had to contact them a week after order. They resurrected the situation quickly and I picked up from their warehouse to avoid further delay. Appreciated but wouldn’t use again nor recommend to my bike buddies.”

Helpful Report

Posted 4 years ago

Hi Anonymous Thank you for your review. I would love to look into this further for you. We do always email customers if there is a delay with any item on an order and aim to do our best to keep customers informed as much as possible. It could be that our communications were being recevied into Spam folders which is often the case with -info -emails, so we do apologise if these were missed at any point. Unfortunately as is the case going forward- online fraud is an issue for all online retailers and our payment system will flag up any transactions it feels has issues- these are beyond our control and these procedures are in place to protect customers from their payment details being used fraudulently, i am sorry if this was the case with your transaction. If you can give me more details of your order i can of course get back to you with more specific details on your account. Thank you

Posted 4 years ago

Reactive Parts is rated 3.4 based on 36 reviews