Reactive Parts Reviews

Name: Reactive Parts
Address: 20 Chancerygate Business CentreWhiteleaf Road, Hemel Hempstead
Rating: 3.26

3.3 Rating 38 Reviews

50 %

of reviewers recommend Reactive Parts

3.3

Based on 38 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02036030125

Email:

info@reactiveparts.com

Location:

20 Chancerygate Business CentreWhiteleaf Road
Hemel Hempstead
HP3 9HD

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Reactive Parts 5 star review on 3rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered parts 31st October, seller has been telling me week to week parts will be here it's 22nd December still not parts and sellers communication is poor to non existent and I still have no clue when my items will be delivered. Would give 0 stars if I could”

Helpful Report

Posted 6 months ago

“I ordered front and rear frame sliders June 22nd/2024 and after waiting for three weeks I reached out to them via email and was told I will receive them in two weeks. I waited and nothing received nor did they reach out to me. I reached out again and was told the same thing. I ordered these in June....here we are in August so I asked for a refund (on Aug 22nd) and was told I will have my refund in 10 days. Of course I have still not received my refund. This is the more horrific experience I have ever had with any company when buying parts for my bike. This type of service should be illegal and regulated.”

Helpful Report

Posted 10 months ago

“As always a fab service from the team at reactive parts. They have being my one stop shop for my 2024 season bike build. Latest addition lightech fix foot pegs. Just the job 👌🏻👌🏻👌🏻”

Helpful Report

Posted 1 year ago

“Warranty claim going on for 3 months part failed and they asked me to remove it and now they are saying I broke it , I have proof it was broken before , they won’t help in replacing it , so I had to get elsewhere”

Helpful Report

Posted 1 year ago

“Returned a yoshi seat base for gsxr 1000 I removed from the box I could see it wouldn’t fit so put it back in the original box with original packaging only to be informed that reactive parts decided I’ve damaged it Very disappointed as I’ve just spent over a £1000 pound with them They like taking your money but don’t try and return anything Very difficult company I’ll never buy anything again”

Helpful Report

Posted 2 years ago

“On ordering my email said delivery in 2 days Next day and email saying 10-14 business days. On the 13th business day I was sent an email asking if I wanted a different colour. I said no. On the 15th Business day I was told no idea when it will be in stock and I requested the item. A month after purchase no item and no refund! I went elsewhere, rubbish company.”

Helpful Report

Posted 3 years ago

“I bought a Lightech fuel cap from Reactive Parts and paid 37GBP for what was described as an "International Courier" to Australia. They just sent it Royal Mail on November 29 and 5 weeks later there is no sign of it. Clearly they kept most of the money I paid for a "Courier". Avoid - they are not to be trusted.”

Helpful Report

Posted 4 years ago

“Ordered Fairings on 12 Oct. They told me they would send them by the 2 Nov with no explenation of what the delay was. On 3 Nov, they Reactive Parts now want an aditional GBP 176.49 (AUD$323.00) to send my order. Order # 48891”

Helpful Report

Posted 4 years ago

“Fast delivery and great communication”

Helpful Report

Posted 4 years ago

“Fast shipping and great communication as always”

Helpful Report

Posted 4 years ago

“Best thing about them has been the service. I ordered some brake pads and received a ‘standard’ email saying they would be sent in the next 7-10 days. As I needed them urgently I called them up, they made a call and emailed me back within an hour to say they were in stock and they turned up 2 days later. One very happy customer.”

Helpful Report

Posted 4 years ago

“Great service with such a fast parts delivery, very happy thankyou.”

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Posted 4 years ago

“Web site was easy to use and fast check-out service. Shipping and dispatch information was accurate and my consignment arrived within 24hrs. Highly recommend RP to anyone.”

Helpful Report

Posted 4 years ago

“Great range of parts really good service throughout speedy delivery top guys and girls many thanks 👊”

Helpful Report

Posted 4 years ago

“I bought a pair of rivnut pliers from reactive parts. They really didn't work as they had not been made well. However, after I spoke to them and explained the situation and what was happening (including a video) - they sent me a new, working pair of pliers with no quibble - so I can't complain at all. I got the kit I needed.”

Helpful Report

Posted 5 years ago

“Perfect. Bought a rad guard for my XSR 700. Fits perfectly, looks mint, paired with the super fast delivery and excellent communication, I cannot fault the part or the service!”

Helpful Report

Posted 5 years ago

“Scarily fast delivery Comprehensive brands on offer”

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Posted 5 years ago

“Great products, Great supplier, would highly recommend to all of my friends.”

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Posted 5 years ago

“Very easy to deal with but delivery time was very slow.”

Helpful Report

Posted 5 years ago

“Pet hate....ordered on Monday with site saying they hope for 1 to 2 day delivery only to get email on Thursday saying hoping to ship in 10 to 14 days. Why not show out of stock before I bought this item! I obviously have not received the item yet so can’t comment on it.”

Helpful Report

Posted 5 years ago

Hi Alasdair. Thank you for you review. We do apologise that at the point of your order the item you ordered was not available in stock. We understand this is always frustrating and we do our very best to let you know as soon as we possibly can if this is the case , this way if the lead time is not suitable for you, we can discuss any possible options/alternatives for you . I have searched our communication systems and cannot see any correspondence back from you in regards to the email you received, or we would have gladly assisted you further. We do have other options in stock for this if you wish to contact the customer service team who are here ready to assist you with anything you require to get you sorted as best and as quick as we can. Thank you

Posted 5 years ago

Reactive Parts is rated 3.3 based on 38 reviews