"Appalling service! The jetblack service which used to run every 30 min (so they say) has been cut from 6:40pm onwards into a hourly service this year (2022) AND THEY JUST CAN\u2019T COPE TO BE ON TIME! The 7:30 bus is non existent, it consistently turns up 15-20 min late on a daily basis with no logic explanation. I have been taking this bus everyday for the past 8 months and can confirm NOT EVEN ONCE it arrived before 7:45. When it should be arriving at my stop at 8.35 being the second stop from their depot in Reading. No excuse whatsoever! \r\nTHEY ALSO FALSELY ADVERTISE WI-FI ON BOARD which is a blatant lie! Not once in 6 years of everyday use I saw a Wi-Fi network available on board . It can be quite distressing when you don\u2019t have a connection and can\u2019t use the mobile travel card or ticket! \r\nI\u2019m going to speak to MP Laura Farris and the West Berkshire Council why is this absolutely ghastly service from Reading continues to be subsidised by us tax payers when it just keeps getting worse and fares are astronomical!? The customer service on the phone and email is rude and unprofessional, you can not communicate effectively with anyone in this company. They are always clueless and never apologetic. \r\nThey fail to inform the public in Newbury from route\/ schedule changes on a regular basis like we are second class passengers. They only care to provide a good service in Reading, with local routes, nothing else. \r\nIf you dare to complaint you get shouted at by staff. \r\nWe are in 2022, transport connections between cities should improve not be reduced and stop lying about your Wi-Fi on board! Shame on you Reading buses"