“Very rude customer service...I never got to view no course materials and I asked for a refund. They said because I logged in and emailed my tutor I can't have my £200 Back.
Bear in mind I am on universal credit and £200 is a big amount.”
“I had one of the worst experiences ever with a seller online with Reed and would never ever recommend them for any student looking to educate themselves further online. I paid for a series of courses through Reed by way of Skill Up and the quality was terrible. The courses came as a bundle and the course description said the classes were all videos and yet the first entire class was a powerpoint presentation. So that was an outright lie.
I was hoping it would get better so I started the second class. Now, this one was a video class but the instructor was very hard to understand because of the low quality of the recording and you can hardly hear him. I took classes in clinical coding which I do have experience in, and I was simply looking for a refresher course. The method the "teacher" showed in the videos was incorrect and wouldn't teach any student to pass the clinical coding exam at all. I went to find the teacher's website after because I was so shocked that the course description said he was a professional. His biography said he was a life coach. And he had no experience listed as being educated in clinical coding or having any work experience as a clinical coder.
Two days after I took the second course, I put in a refund request. I didn't hear anything. Weeks after, I sent another follow-up email. Reed said I waited too long and it was now out of the 14 day window for refunds on courses. Which is a lie, and I do have proof I put in a refund request. They just didn't act within those 14 days.
After that, I put in a paypal dispute. The conversation went on for about a month, with Reed saying it's up to SkillUp and they will be in touch. They never contacted me.
Now, the dispute has lasped. I'm out of £40 and I'm really angry and disgusted with how I was treated. I'm an avid learner and have taken multiple courses from different organisations and would have looked at taking other ones from Reed if they had treated me right and just chalked this up to an isolated experience. I even asked for a partial refund to include the classes I didn't even touch or look at and I would pay what I did actually look at, but even that wasn't good enough for them.”
“From beginning to end I had an amazing candidate journey. Clare who initially approached me for the role kept me up today called when she said she would. Supported me through the interview stages making sure interview preparation was carried out. I couldn’t recommend her enough. She was very helpful and always there to answer any questions that I had. And she had a lot of information about her client. Thank you for your time and help Clare
Francesca”
“I have worked with Reed on and off over the past 10+ years. Whenever I want a change of career they are my first point of call. My latest experience was fantastic, called them on the Monday, lined me up 3 interviews and got offered my dream job by the Friday. Absolutely brilliant staff in the Colchester branch. Thank you Christian and Gilda for all your work. Katie”
“I would rate this company 5 star as the service I have received from Katie White in Ipswich has been fabulous, she has supported me every step of the way and gone above and beyond her role.
i would highly recommend their service.”
“Scammers,Avoid.Do not purchase courses with them ,i purchased 2 and got nothing, still waiting course owners to send me log in details, they dont answer emails and read.co will never refund you. Scammers, Avoid.”
“Fantastic company. Both Mary and Lusa took the time to really get to know me and found me the exact job I was looking for. I can't thank them enough. Very good customer serthey even contacted me the day before I started to wish me good luck. I think they are fabulous at their job. 5 stars from me.”
“Disgusting company wouldn't advise working for them make you wait months to start a job and then take into account what someone else has said but not you, end up losing work they then don't provide you with anymore been treated really bad by Reed never again.”
“Lisa Nichols @ Rayners Park was amazing at communicating and putting together my availability for a job. Having been made redundant and a difficult time to find work, it was very much appreciated that Lisa managed to slot me into a programme of covid19 Test and Trace assistants. I look forward to more work that may come through Reed.”
“I signed up to Reed to help my job search. Not more than three hours later I had a phone call from Sky Broadband trying to sell me services, telling me that they had gotten my information passed on from Reed.com! Instantly went to delete my profile, this company cannot be trusted to protect your data.”
“I purchased a course on line just before Christmas. I di not receive my log-in details so I contacted Reed on January 13th and was told I would have them within 48 hours. They did not come. I requested them again... nothing so I phoned the course provider on the morning of January 18th and they who promised to send them by 3pm. Still nothing. Reed only respond (if they respond at all) with automated emails and the course provider has not contacted me at all and soI have no confidence in Reed or that the course will be well managed. They may be good at other aspects of recruitment but I would certainly avoid them for training courses.”
“I would like to take this opportunity in thanking Kristine Bokane-da-Silva at MIlton Keynes branch for her professionalism and friendliness during my search for a position. I can not fault the service I received from her. She kept me updated during the entire process and was tenacious and dedicated. She has been nothing but “Ace” and I highly recommend her.”
“I would just like to take this opportunity in thanking Kristine Bokane-da-Silva (Milton Keynes) for her professionalism and friendliness during my search for a position. I cannot fault the service I received from her. She kept me updated during the entire process and was tenacious and dedicated. She has been nothing but “Ace” and I highly recommend her.”
“I did a training course learning about COSHH.This was a excellent course that I found very enjoyable.I know what I have learned will help in my current work and future employment.I would highly recommend this course.”
“We are a small agency who have used Reed for many years and found them professional and quality of CV good compared to others. However in dealing with them this week they have really let themselves down. We have some position we need to market, positions we are grateful to have in these times and yet our Passwords are down and we are unable to post jobs.
Very happy to discuss this matter with anyone other than our usual contact.”
“Fraud all reed does take your money forward you some companies and they rob you more.
Paid 70 pounds plus more to course gate thief's. Because I write review they not posting my certificate jokes. Soon be pandemic over and il be visiting your office”
“I recently spoke to two guys on the 02034573827 number. I was interested in the AAT 1 Course.They soon began trying to pressure sell there £600 Level 2 on me! Their add starts at £160 then goes up & up to £250. They also failed to tell me honestly about a extra £80 for a exam (only 1 attempt) Then it gets worse i call AAT themselves & find out it is not online! All exams have been suspended! I am disgusted they are working from home still trying to sell Online courses you can't complete COVID 19 & this course is free at my local college once it opens again!”
