I had one of the worst experiences ever with a seller online with Reed and would never ever recommend them for any student looking to educate themselves further online. I paid for a series of courses through Reed by way of Skill Up and the quality was terrible. The courses came as a bundle and the course description said the classes were all videos and yet the first entire class was a powerpoint presentation. So that was an outright lie. I was hoping it would get better so I started the second class. Now, this one was a video class but the instructor was very hard to understand because of the low quality of the recording and you can hardly hear him. I took classes in clinical coding which I do have experience in, and I was simply looking for a refresher course. The method the "teacher" showed in the videos was incorrect and wouldn't teach any student to pass the clinical coding exam at all. I went to find the teacher's website after because I was so shocked that the course description said he was a professional. His biography said he was a life coach. And he had no experience listed as being educated in clinical coding or having any work experience as a clinical coder. Two days after I took the second course, I put in a refund request. I didn't hear anything. Weeks after, I sent another follow-up email. Reed said I waited too long and it was now out of the 14 day window for refunds on courses. Which is a lie, and I do have proof I put in a refund request. They just didn't act within those 14 days. After that, I put in a paypal dispute. The conversation went on for about a month, with Reed saying it's up to SkillUp and they will be in touch. They never contacted me. Now, the dispute has lasped. I'm out of £40 and I'm really angry and disgusted with how I was treated. I'm an avid learner and have taken multiple courses from different organisations and would have looked at taking other ones from Reed if they had treated me right and just chalked this up to an isolated experience. I even asked for a partial refund to include the classes I didn't even touch or look at and I would pay what I did actually look at, but even that wasn't good enough for them.