“I returned an item as instructed, with a proof of posting and returs note.. I have not received an acknowledgement or refund after 15 days.
I contacted them through their live chat and explained the situation 3 times and received automated answers saying my explanation was not clear. I also forwarded a copy of the proof of posting. I now have no alternative than to recall my Credit card payment
I will not deal with them again in the future”
“I understand I have to pay to return an item. All I have is a packaging note. No phone number, no email address, no return address, no label. And I cannot speak to anyone. Shocking service. Will never order or buy anything from you ever again. Send me a return address so I can get rid of this garment which is meant to be a size 12 but is more like an 8”
“Always very helpful service, lots of good stock available for a great price and always able to find what I am looking for. Fairly quick replying to email queries and able to send in the right direction.”
“Received an item that was different from my order. Regatta explained that they hadn’t updated their pictures to show the new design, but have not offered to refund or exchange - they even resent their original reply in response to my second email querying this matter. I am very surprised that this company has such high ratings as I have looked on other review sites and found so many similar experiences to mine. I now have an item which I do not want but am so appalled by their service that I am not confident they will refund a returned item - this is based on the reviews I’ve read. Also, on checking almost a month later, they still have not updated their picture!”
“Everything I’ve ever bought from regatta was been great. Kids fleece tops, zippy tops, rain coats, Wellies and gloves to name a few regatta products my family own are brilliant would definitely recommend.”
“Ordered 7 tops late one evening, they arrived by courier two days later, fantastic service, also included was a prepaid returns label, if needed....bonus x”
