“i like the clothes, however the customer service is at a decline at the London City Stores. unless you buy full price, not sale items, you will be treated as a discount customer and they certainly won't hide that attitude. (previously have bought full price items and could see the difference in service). cherry on top is that you get different type of shopping bags depending if it's a full price/ sale item, almost as if making you ashamed of your purchase.
due to the unpleasant service at several stores, i will be making my purchases online if i choose to buy from this brand again.”
“We reported to Reiss customer service a physical assault committed by the Westfield, White City store manager, Sarah, on both me and my wife, that happened around (4-4.30pm).
It is now 48 hours later and we have still not had a reply or call out of courtesy. The senior management of Reiss should be appalled by what one of their staff did to us in the store! Imagine if it was the other way around? We have also reported the assault to Westfield centre management and we will be contacting the police!
What kind of staff do they employ? If the assault was not enough, she also threw our Reiss shopping worth £1600 outside the store. Total disrespect not only for customers, but also for the Reiss brand and clothing.
We have never ever experienced anything like this before. Disgusting and unacceptable. This store manager is clearly in the wrong job.”
“What a terrible company reiss is! In May I ordered several items. A suit jacket arrived creased. Pants also wrinkled, without a button and the trousers were pasted with stickers! And the worst: I've been waiting for more than a month to get my money back. After many emails, phone calls, still no refund. I will never order here again!”
“Avoid online shopping from Reiss!!!!
They deliver and return through Evri which is a very unreliable courier. I ordered 16 items online, which arrived in 4 different packages. I returned 15 out of the 16 items the next day in their original packages with the return labels provided all in the same parcel shop all at the same time. Out of the 4 packages I received confirmation for return for 2 of them, but refunded for only 1 package including 4 items. The other 11 are worth £1377 I normally hang on to the receipt for returns but this time since I received confirmation for 1 out of the 4 packages, I got rid of the receipts thinking the rest will come through too since they were all processed at the same time. The customer service refused to help investigating the case. I have lost £1377. A truly disappointing experience.”
“I love shopping at Reiss, but find it upsetting when I pay over £100 for a dress and then it goes on sale a few weeks later for much cheaper. They seem to do this a lot and it makes me not want to ever pay full price. I've learned to wait for the dress or top I want to go on sale so that I don't waste money, but that increases the likelihood of a ton of other people wearing the same thing. Overall the service is good and items come in good condition.”
“I keep getting really annoying ads every single day from reiss, 1 is a strappy beaded cocktail dress, and another new tab says oh oh, this page cannot be found, wish i had never bought anything from them🥴😖😢”
“I just went to the Reiss Covent Garden store and my daughter & I were treated as thieves. The store security ran after us and told us to open our bags and handbags in front of everyone on the street. As a regular customer of Reiss and being treated like that is appalling. For context, we are of Asian heritage and I feel this could have very much been racially motivated. I am extremely disappointed with this behavior.”
“I have bought lots from REiSS in store and on line ...contrary to many reviews I have had excellent service with delivery and refunds.
The quality of the clothes reflects on the prices .... I also try and buy in the sales.
Especially coats.
Most items are delivered as my nearest Reiss store is around 20 miles away.
Prompt 24hr delivery.... no complaints whatsoever... just love their clothes !”
“Three orders for trainers placed via the Reiss Online store. All three orders resulted in incorrect size items being delivered, with the worst being women's sandals being delivered in place of mens trainers. All items were in incorrect boxes, so clearly Reiss are not checking their products ahead of dispatch.”
“I love reiss brands, but recently and in fact last year the quality of thr clothes has not been good. Alot of skirts, jumpers and a summer dress goes out of shape. I bought a yellow jumper and it completely out of shape after only one wash, it's gotten baggie and no shape to it. I bought a blue summer dress last year and thr quality was poor. Only could wear it once and out of shape. Love reiss just not anymore.”
“I used to like this brand. Utterly unimpressed by their staff. I saw a dress on sale. It had various new discounted prices written on the tag. It said 75 and 55. None of the numbers looked crossed over , however the 55 was apparently a mistake, but it wasn’t crossed over ! I told them that due to normal contractual obligations, and me being in good faith since it was the last dress there, they should honour me the price they had put on the price tag. The guys in there were absolute a-holes and kept saying I was wrong…. Even though the law says differently. Apparently they’re raised above the law 🙄”
“I have emailed Reiss review manager & my email has failed to send. I have had appalling treatment from Reiss outlet Center.
Mistakes made by them constantly apologies from them constantly, promises of promo code for next purchase which on entering it to my purchase it read invalid. I need action & not apologies. It is a poor reflection on what deemed to be high end business. Actions speak louder than words”
“I bought Not One but Two Dresses.
One was way to big-immediately returned- which cost me $70. To return!
I Have Not Received My Refund!! I’ve sent Countless Emails. They don’t care!! Been two months still NO REFUND.
The worse is the Dress I did keep - came apart at the waist, the thread literally came apart Before I could even wear it!! What a joke! Had to bring to a Seamstress to get fixed.
Worse Company Ever! Buyer Beware!
Cheaply Made Clothes at Ridiculous Prices and They Don’t Reply and Still NO REFUND and over 50 emails…. They don’t care”
“I bought a Reiss top that was ended up being very large. I sent it back using the label they sent me. I never received a credit back. The top was $255. They answered my first email when I asked where my credit was and then went silent......Terrible customer service and they give you very little information in order to track returns.”
“They are absolutely appalling customer service. I ordered a dress worth £188.00 it says next day delivery. 4 days later nothing heard from reiss at all. Contacted customer services it will take 7 days to investigate and processed the refund later. Chat customer service all busy . Call them 20mins wait .”
“ordered two dresses
I Have Not Received My Credit And No Customer Service!!! Scammers
I ordered two dresses, online. One was too big, returned it. I had to pay the fees! I have still not received credit for the one dress I returned!!
I unfortunately kept the black dress item number: A76307, I tried it on, it fit. I went to wear it - for a Wedding and put it on and it literally came apart at the waist, the seam came apart, lol o paid a Fortune for a dress I cannot even wear!! I can Definitely say- I will Never Ever order from this company ever again! Expensive Cheaply Made Clothes!!
Buyers Beware!!!
They don’t reply to emails!”
“i ordered a dress and did not see the default address. within a minute i tried to call customer service and every way i attempted, it did not work. i then got on a live chat that was the worst customer service i have ever experienced. i just wanted to cancel and reorder, give the correct address and he kept saying it has to be delivered first. it is being delivered to another state. who is going to return it form there? i will NEVER shop with them again. horrible experience.”
