“Bought online with idea of exchanging in the store if the item doesn’t fit. Two dresses didn’t look as I expected and I wanted to exchange in store. But, I could not exchange or get store credit, I had to return items for reimbursement. Those dresses were a gift and I lost about $800 because they went to the giftee’s credit card and I couldn’t get anything in return. Very bad policy.”
“Reiss has some lovely clothes and their jeans and trousers have generally been great quality. I will not be buying a top from them again. I only wore a top a few times and it tore on lots of seams. The same happened with another top of theirs. This is despite washing correctly etc.”
“Much as I love the clothes in Reiss, the returns policy has to be the absolute worst. I ordered several items online and when they didn't fit correctly, I had to pay for the return. It cost me £16 !!! I will never buy from them again - I shop mostly online as I live in a very rural area far from any decent stores. Other retailers do not charge for returns - I will not be buying from Reiss online again - Ridiculous.”
