Reliant Direct Reviews

Name: Reliant Direct
Rating: 2.72

2.7 Rating 39 Reviews

44 %

of reviewers recommend Reliant Direct

Company Reviews

Questions

Metrics

Phone:

0845 077 44 67

Location:

Unit 2 Kincraig Court, Kincraig Road, Blackpool United Kingdom
FY2 0FY

Write Your review

Tell us how Reliant Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Reliant Direct 5 star review on 19th July 2020

Daniel Cassidy

Reliant Direct 5 star review on 30th June 2020

MR MICHAEL N SNELL

Michael Snell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost Christmas Gift: Amazon, Reliant, and ArrowXL’s Shocking Failures and Broken Promises My Experience with Amazon UK, Reliant, and ArrowXL (Part 2): Accountability and Responsibility Failures This is a critical review of my recent purchase of a TV via Amazon UK, highlighting serious accountability and responsibility failures involving Amazon, Reliant (seller), and ArrowXL (courier). The experience has caused emotional distress, financial strain, and logistical inconvenience, especially since this purchase was intended as a Christmas gift. The Issue 27th November: I ordered a TV sold by Reliant via Amazon, with delivery promised by 30th November. 30th November: Delivery missed, and the date was pushed to 3rd December, but it still did not arrive. 3rd December: Amazon informed me the TV was "likely lost", while ArrowXL confirmed they never received the item. 3rd December: Despite this, £888 was debited from my Barclays bank account via direct debit — not credit card — contrary to Amazon’s claim that "payment authorization was incomplete." Failures of Accountability Amazon's Role False Claims: On 3rd December, Amazon falsely claimed that payment was "pending" and authorization was incomplete, yet the payment had been successfully debited from my Barclays account. Broken Promises: On 3rd December, Amazon promised in writing to issue a refund within 24 hours, but this was not done. The refund deadline was later shifted to 13th December, despite evidence the item was lost. Failure to Escalate: Amazon failed to resolve the issue with Reliant or ArrowXL, forcing me to pursue direct contact with the seller. Reliant (The Seller) Failure to Dispatch: Reliant failed to release the TV to ArrowXL. Reliant’s system shows the order as "pending", confirming that the item was never released to the courier. No Transparency: Reliant only responded after I contacted them via customer service email and left a review on Trustpilot. Payment Issue: Reliant provided Amazon's message, which incorrectly claimed that payment authorization was incomplete. This was factually incorrect, as the payment of £888 was debited on 3rd December. ArrowXL (The Courier) No Custody of the TV: ArrowXL confirmed they never received the TV, and since Reliant’s system shows the order as "pending", it’s clear that ArrowXL is not at fault in this case. No Proactive Updates: Despite being the assigned courier, ArrowXL failed to communicate the non-receipt of the package proactively. Accountability Failures False Payment Claims: Reliant and Amazon falsely claimed payment authorization was incomplete, despite the payment being successfully debited from my account on 3rd December. False Delivery Claims: The TV was listed as "damaged in transit" (according to Amazon) and "pending dispatch" (according to Reliant), while ArrowXL confirmed it was never received. Broken Refund Promises: Amazon promised a refund within 24 hours on 3rd December, but then delayed it to 13th December, despite clear evidence that the TV was not dispatched. Impact on Me as a Customer Emotional Distress The TV was a Christmas gift, and as we approach Christmas, the chance of finding a replacement is rapidly decreasing. This has caused emotional stress, especially since delays are likely to increase as Christmas approaches. Financial Strain £888 was debited from my bank account on 3rd December, but no refund has been issued. This financial strain has limited my ability to purchase a replacement gift. Breach of Trust Amazon provided a written assurance of a refund to be processed within 24 hours, but this was not honored. This has eroded my trust in Amazon, Reliant, and ArrowXL. Consumer Rights Violations Failure to Deliver Goods Under the Consumer Rights Act 2015, the seller (Reliant) is responsible for ensuring delivery. As Reliant never released the TV to the courier, this is a clear breach of their legal obligation. Withholding Refunds Without Justification Under the Consumer Contracts Regulations 2013, refunds must be issued without undue delay. The delay until 13th December is unlawful since the TV was never dispatched. Breach of Written Assurance On 3rd December, Amazon provided written assurance that a refund would be processed within 24 hours, which was not done. This constitutes a potential breach of obligations under the Misrepresentation Act 1967. Final Thoughts This experience demonstrates a complete failure of accountability from Amazon, Reliant, and ArrowXL. Reliant failed to release the TV for dispatch. Amazon falsely claimed payment authorization was incomplete, even though £888 was debited on 3rd December. Amazon broke its written promise of a refund within 24 hours. Escalation Plan: Complaint to Trading Standards, chargeback request, and media exposure via BBC, Guardian & more.”

Helpful Report

Posted 5 days ago

“They delivered our Tv over 4 days late. Once you give them a much deserved 1 star review they will keep ringing you to try and get you to change the review. Even if you block the number they still leave voicemails”

Helpful Report

Posted 1 year ago

“This company subcontracting owner drivers on Courier Exchange with 45 days(end of the month) payment terms and doesn't pay for subcontracted jobs. Keep your goods safe Stay away from this company”

Helpful Report

Posted 1 year ago

“Worst company I have dealt with for years. Not had one reply from emails or calls, and no refund yet from a product I didn’t even receive. Buy else where or you money is gone for good”

Helpful Report

Posted 2 years ago

“Ordered a fridge freezer, was unusable when opened. Numerous calls to reliant to resolve and numerous promises to call back with alternative, but didn't. They pretty much insisted they wanted to send hoover out to inspect ( not sure why when they have there own 30 day returns policy) waited up after a nightshift for the engineer to come and tell is basically it was unfixable, more phone calls,was finally offered an alternative ( it was blue, stated had to be white or black) asked for the refund which we had asked for the day after it was delivered, they insisted we had to repackage it up, not sure why when it was knackered, waited a further week for it to be collected - promised a refund within 7- 10 working days- another call back as 10 days passed no refund, had a snotty email to say they had received it that morning and it needed to be inspected, 11 days after the courier collected it, they had the inspection report from Hoover. Honestly I've never ever had so much hassle ordering an appliance - the whole process has taken about 5 weeks and the fridge was in the way in our tiny kitchen for 2 weeks, absoulute joke to be honest! Not sure how they can justify sending broken products and leaving the customer to deal with the aftermath, appalling.”

Helpful Report

Posted 2 years ago

“Excellent advice and assistance from Anthony. Choice of delivery dates, delivered exactly as prearranged within specific allotted time frame by 2 lovely helpful fellas. Half the price of large company website. Thank you.”

Helpful Report

Posted 3 years ago

“Took £400 for a tv that broke within two months, and then refused to refund! THIEVES! By the way, THEY GOT SUCH A HIGH SCORE ON TRUSTPILOT BECAUSE THEY KEEP DELETING NEGATIVE REVIEWS, AS THEY DID WITH MINE!!”

Helpful Report

Posted 3 years ago

“Went to the new Reliant shop in Cleveleys (which is a boon, now it stocks so many more electrical items) to buy a washing machine, Simon was extremely helpful in ensuring we selected the right model for our needs. Product delivered and installed quickly, no fuss no bother. Great service, highly recommended”

Helpful Report

Posted 3 years ago

“Great Price, Great Product and fantastic delivery. After care service was second to none, you must consider this company before purchasing anywhere else, a long served family company with great morals.”

Helpful Report

Posted 3 years ago

“Purchased two Samsung speakers neither of which worked. Returned both with all parts in original pacakaging. Refunded for only one. They refuse to refund other speaker as remote is apparently missing. All parts were present when I passed to courier. This speaker in question has now been registered with someone else. Avoid this company. They are scammers and thieves.”

Helpful Report

Posted 3 years ago

“Beware! Appears to be selling rejects with manufacturing faults. LG Fridge-freezer came with multiple dents. The packaging was fine so didn't seem like courier. The fridge was also switched on prior as it was cold suggesting they knew must have known about dents! They did not resolve satisfactorily. Lengthy process to get money back with no guarantees! Con artists! Huge item weighing 70kgs but couriers used Covid as an excuse to leave it by the door. They should have brought it indoors, unpacked and checked all ok!”

Helpful Report

Posted 4 years ago

“They charged £100 for non delivery of a fridge freezer due to their issue!”

Helpful Report

Posted 4 years ago

“Martin was really helpful in the Cleveleys shop, picked up the Samsung 65” Crystal uhd tv from the Blackpool showroom, it was screen tested it before I took it away, great tv, great service, they came highly recommend by quite a few I know and I will be returning again to replace all our tv’s.. just need to chase a socket in now!”

Helpful Report

Posted 4 years ago

“Service, advice and product could not be better”

Helpful Report

Posted 4 years ago

“Service, advice and product could not be better, stunning TV”

Helpful Report

Posted 4 years ago

“Dishonest, overpriced, untrustworthy Avoid at all costs unless you want to be ripped off!!”

Helpful Report

Posted 4 years ago

“We bought a new Samsung TV 75 inch from Reliant Direct TV of Blackpool .. We used Amazon .. The TV arrived and after 7 days it is making a loud buzzing noise every second .. We contacted Reliant Direct TV of Blackpool and they say they want to take it back and if nothing is wrong with it charge us .. We paid £800 for this tv and in a week it’s not working right .. Their attitude is totally wrong ... We will have to contact Samsung as we do not want a TV that does this after a week .. We want a replacement or our money back .. Be aware do not buy from these people”

Helpful Report

Posted 4 years ago

“Bought Samsung washing machine with recycle and installation, unfortunately due to covid-19 and change of rules could only deliver curb side. I put old machine outside and they still recycled. Item arrived quick keeping me informed on arrival. Fully refunded me for both installation and recycling even though they took old machine away. Very pleased, excellent customer service.”

Helpful Report

Posted 4 years ago

“Purchased a Sumsumg Washing Machine, delivered quickly and they were very helpful via email.”

Helpful Report

Posted 4 years ago

“Terrible experience when trying to return a TV that was clearly faulty. Seeing everyone else's reviews and the difference between this and trust pilot I suspect they pay to have people write fake reviews. I will be taking them to the small claims court as soon as the TV is collected. https://youtu.be/nGrbN-2HYr4”

Helpful Report

Posted 4 years ago

Reliant Direct is rated 2.7 based on 39 reviews