“The hedges and communal planted areas are cut just once a year but only after residents complain. No weeding is ever done so it looks a total mess. I have paid £176 per year for the past 7 years and it's not acceptable. I have emailed Victoria Fry but never get a reply.”
Dear Ms Varsani
I am sorry that your current service levels are below your expectation and I have emailed you privately so that we can together sort the gardening issues you have. Between myself and your Property Manager we will review the situation - Regards Jane (Customer Experience Manager)
“Remus are unprofessional cowboys. Their only interest taking money off you and giving absolutely nothing at all in return. They don't reply to emails or answer phonecalls, don't make any effort to deal with complaints, take months and months of constant pestering to respond to the most basic maintenance (9 months of continued chasing to have a lightbulb changed in a communal area!!!!) do the very bare minimum of maintenance. It has taken my property manager over 6 months to get one quote for redecoration of communal areas!!! There is absolutely no correspondence at all and to top it off I was told it's not their responsibility to ensure the health and wellbeing of residents in communal areas during Covid lockdowns and that they didn't provide any information or posters about guidance as if I wanted to know I could do it myself.....great customer service!”
