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Renparts Reviews

2.5 Rating 74 Reviews

35 %

of reviewers recommend Renparts

Company Reviews

2.5

Based on 74 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Renparts 1 star review on 22nd July 2022

Renparts 1 star review on 22nd July 2022

Renparts 1 star review on 22nd July 2022

Renparts 1 star review on 20th April 2021

Martin Widdowson

Renparts 1 star review on 20th April 2021

Martin Widdowson

Renparts 1 star review on 20th April 2021

Martin Widdowson

Renparts 1 star review on 21st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a dreadful company to deal with and I would advise any potential customer to avoid them at all costs. They quoted me for some central locking parts for my daughter's Renault Clio and I subsequently contacted them by phone, was assured that the parts required were in stock and would be delivered within 2-3 days, and paid by credit card. When they did not arrive I contacted Renparts and began a very long and irritating series of communications with their manager,Kat, who consistently made excuses and told me lies. This went on for between two and three weeks until I finally received completely the wrong parts!! I subsequently obtained a full refund through my credit card company but this was no real compensation for the whole irritaing and time consuming process of trying to deal with a dishonest and probably fraudulent set of people.”

Posted 4 years ago

“Terrible company. Avoid. 2920 pounds paid for engine after weeks of delay renparts write: "If you can let me know when you receive it we would then be able to send you a feedback revision request and once the feedback has been revised we can then offer you a discount of £50 off the price" they are afraid of negative feedback. REnparts go to work and don't fool the poor people with missing parts and different items, when shipped! Item is different from description, missing parts, The right way with this company is police report”

Posted 4 years ago

“I bought a jaguar engine they ship the engine after 16 days, when the engine arrived there were no turbines and other parts. the company writes: If you are not willing to change the feedback, I have no reason to then give a good will gesture. If you would like to continue and get a partial refund on the engine, you would need to let me know if you are willing to change the feedback. They request change a feedback before refund and I don't have the turbochargers, the pipes and the money for 20 days of delay. trust these people.....”

Posted 4 years ago

“Unfortunately I received the wrong car parts twice. I spoke with Kat sent emails but I don’t have response. I don’t know how to return the parts and get my money back.The parts I received were not the same as in the picture in online store.”

Posted 4 years ago

“purchased a turbo and told correct by reg number,it was wrong when arrived and was returned, 10 days on still no refund was told chap who did refunds off sick but will be done by a lady called kat,phoned again 4 days later she forgot what she said total lies never did it,apparently she was off skiing the next day AVOID!!!!”

Posted 4 years ago

“Hi i also bought a part from renparts that lady "Kat" tells lies it on the way its been 4 weeks still no joy paid £156 im fromSouth Africa bad”

Posted 4 years ago

“YOU HAVE BEEN WARNED!!!! Stay very clear of this company, RenParts is in liquidation and is now trading as RenPart Europe Ltd, i requested a gearbox and was fobbed of for 3 months and in the end they sent me a gearbox that was so bad the one i took out of my old one was in a far far far better shape, i am not sure how that got the 5 stars reviews transferred over and i do not believe its true as i am sure its all fake. I used parts gateway and the concept is great and would use them again as i did eventuality get my gearbox from a different dealer within 24 hours. RenParts Ltd/RenPart Europe concept is to say they have the parts and take your money then send you over a dispatch note and then it starts "" oh i will look in to it why you have not received it" a week passes " still with transport will be with you by the end of the week" week passes " oh its been lost in transit i will locate you a new one will come back to you" i hope you can see were this is going and how this plays out to " i am sorry i can not get you one i will have have to refund you but just give me a couple of days as the owner hates giving refunds" and the same process starts to get your refund. as i did say i went back on PartsGate way and found a gearbox from others but when i put a new search RenParts pop up again advertising a gearbox for £475.00 the director is the girl whom takes your call and the one who lies and cheats you and she goes by the name of Kat...”

Posted 4 years ago

“Worst company I have ever dealt with...... They sent a faulty part. Said they would replace it but didn't. Asked for a refund and they keep putting it off. They lie all the time. I don't know how they sleep at night. Looking into legal action. *********Do not use*********”

Posted 4 years ago

“Fraudulent Company I paid £ 122 for a THROTTLE BODY on September 8, 2019 I never received it they say they return the money but they never have it I have dozens of emails that don't even respond. I do not recommend anyone because they run out of money and without the part they buy”

Posted 4 years ago

“hi the worst company that I had to deal with they sent ma a part it wasn't right I sent it back recorded delivery up to now i have not got my money back and my out of pocket expenses ,as a company I will never deal with these people again all they keep saying have I sent the item back its recorded it leaves a paper trail if I could of you wouldn't of got 1 star”

Posted 4 years ago

“Ordered a flywheel via a 1st choice quote, Renparts first of all supplied the wrong one despite being given the part number then supplied a faulty one a fortnight from the original order. At the time of writing, nearly four weeks later I am still awaiting them uplifting the wrongly supplied part and issuing a refund. Incurred charges from the garage as car was stuck on a ramp for two weeks. Terrible service and communications.”

Posted 4 years ago

“Absolutely shocking service!!! Avoid at all costs!! Would rather pay double the price at the dealer than having to deal with them. Placed an order on 2 Aug 2019 and paid extra for express shipping, it's now 3 Sept 2019 and they can't even give me a tracking number. I practically have to beg them for updates on my order. They told me that my order was shipped then asked me a week later to confirm my address. What kind of circus are they running.”

Posted 4 years ago

“Waited a week for part to arrive then gave up and cancelled the order, went elsewhere and they supplied part within 21 hours of ordering. Wouldn't touch Renparts with a barge pole so my advise is look elsewhere.”

Posted 4 years ago

“Keep telling lies about posting parts and claiming parcel force are at fault.”

Posted 5 years ago

“Awful company to deal with! Took 9 days for delivery and then turned up broken! Why send a broken part? Really would avoid these cowboys from the start in future!”

Posted 5 years ago

“Id love to say something positive but if you cant be honest to a customer then dont be in business. Some people extend you a thing called common courtesy to resolve reasonable issues despite them knowing you are fibbing over deliveries but then do know when that is being taken for granted. 3 weeks on from an "In stock" purchase...buyers beware read reviews.”

Posted 5 years ago

“Very poor is the lowest I can go so its more than I would give them! Not to worry paid on my credit card for y sons a Renault Clio MK2 back back bumper Wednesday 1st August in black that they said they had in stock, be with me by Friday 3rd no later than Tuesday 7th they said. Still no sign! Tried calling them again and again so raised a dispute with Barclay Card who kindly refunded me..”

Posted 5 years ago

“Lies lies that’s the only thing there good at they won’t be happy soon?”

Posted 5 years ago

“Car part finally delivered a full three weeks after we ordered it. Turns out it wasn’t sent out for two weeks and then misaddressed into the bargain. Had to chase it up many, many times each time the parcel would be with us in “2 – 3 days” until that changed to “confirmed for delivery tomorrow” Took five phone calls (over the course of a full day) to office manageress to get the parcel tracking so we could follow it up ourselves– only to find our parcel wasn’t handed to the courier until 2 and a half weeks after order was placed. 20 days in we found out the parcel had been wrongly addressed by renparts. Two whole days spent on the phone myself to the courier company to resolve this and then chasing up renparts to get them to take the action required. Situation certainly wasn’t resolved without a lot of work on our part and unhelpful and downright dishonest communication from office manager made an already stressful situation much worse”

Posted 6 years ago

“Very unreasonable”

Posted 6 years ago

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Renparts is rated 2.5 based on 74 reviews