Swell UK Reviews

Name: Swell UK
Rating: 3.76

3.8 Rating 17 Reviews

71 %

of reviewers recommend Swell UK

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3.8

Based on 17 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with Swell Uk I have shopped with them many times and everything went well Until one day I had to return the product to them because it didn't fit. And what do you think, absolutely nothing happens with the return... My return is lost somewhere, they are not handling anything I have not received any confirmation letter, I have not received a refund The courier service shows that my return has reached them However, the Swell Uk company is not taking any further action I have contacted their help desk but still nothing is happening with my refund It's been a long time...that's irresponsibility and negligence This is how customers are treated, how pathetic the service They can't handle even a simple return, or just don't want to refund. I have no words, this is a mockery of customers I will not be shopping with this company again Be careful, I do not recommend this company”

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Posted 6 months ago

“Bought a 54ltr fish tank 2 weeks ago. After 3 days the glass cracked resulting in my lounge carpet being ruined, and all my fish dying. Swell refuse to refund my payment or pay compensation, even though their product was substandard. DO NOT DEAL WITH THIS COMPANY”

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Posted 1 year ago

“Customer service can't complain, they reacted quick to my complaint. Blagdon pump another matter, failed after 6 months transformer went, replaced few months after that it looks like its gone again. Swell Collected pump for checking, we shall see. Swell I would use again, Blagdon kit dont think so.”

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Posted 1 year ago

“Just completed my new pond, I bought everything? liner, pumps,Pipe work,filter,waterfall and sundries from Swell UK. Prices,very good,advice excellent, Can't praise them enough.”

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Posted 4 years ago

“An absolute pleasure to deal with, order process clear and smooth, competitive prices, ordered a few items including a pond pump, the one i ordered was out of stock and I got a phone call asking if it was okay for them to upgrade the pump... very good communications, items arrived quickly and well packed. Would definitely use them again.”

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Posted 4 years ago

“Ordered bogwood in various sizes and the products came out amazing, it was beyond my expectation. The delivery time was also very quick. Swell Uk is highly recommended.”

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Posted 4 years ago

“STILL waiting on replies after over 15 emails to them Promises to get back to me BUT It was ok when I was buying thi”

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Posted 4 years ago

“Unable to contact after purchasing a vivarium which the stand is to small . Phoned no reply. Emailed several times with photos no reply again .. very shoddy service”

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Posted 4 years ago

“I have bought my pond supplies from Swell for years and never had a problem. Their prices are extremely competitive and they have a great selection of products for the pond and aquarium. If the items are in stock and you order before 3pm, then delivery is next day.”

Helpful Report

Posted 5 years ago

“NEVER again. Abysmal customer service. Ordered a set of test kits I was in desperate need of, called for a price match, was charged for postage but not told what service they were using. It was sent out late, which shock, they acknowledge, but then put on a slow service without my knowledge! Four days later I'm still waiting and they're not even able to track the whereabouts of my order, I could have gone to late night opening at my LFS tonight and picked up the same item for the same price. Zero lack of urgency from their team, shocked at how poor they have gone unless I've just been really lucky up until now.”

Helpful Report

Posted 5 years ago

“Excellent product and cheaper than I've seen elsewhere”

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Posted 6 years ago

“It was a pleasant experience, and despite a delivery mishap the customer service was very helpful and my order arrived intact and very quickly after all the paperwork was sorted! Thank you so much!”

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Posted 6 years ago

“Superb sellers. Quickly received and would highly recommend to others.”

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Posted 6 years ago

“Item as described fast delivery in 2days”

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Posted 7 years ago

“Products was exactly as expected”

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Posted 7 years ago

“Used swell for years and their knowledge and customer care never falls short of excellence”

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Posted 7 years ago

“Fast delivery. Excellent customer service.”

Helpful Report

Posted 7 years ago

Swell UK is rated 3.8 based on 17 reviews