Swell UK Reviews

Name: Swell UK
Rating: 3.63

3.6 Rating 19 Reviews

68 %

of reviewers recommend Swell UK

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3.6

Based on 19 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an order recently worth £180 and the items never left the warehouse as far as I’m aware. It’s been 3+ weeks now and still no response from them. Shocking”

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Posted 1 week ago

“I am extremely disappointed with Swell Uk I have shopped with them many times and everything went well Until one day I had to return the product to them because it didn't fit. And what do you think, absolutely nothing happens with the return... My return is lost somewhere, they are not handling anything I have not received any confirmation letter, I have not received a refund The courier service shows that my return has reached them However, the Swell Uk company is not taking any further action I have contacted their help desk but still nothing is happening with my refund It's been a long time...that's irresponsibility and negligence This is how customers are treated, how pathetic the service They can't handle even a simple return, or just don't want to refund. I have no words, this is a mockery of customers I will not be shopping with this company again Be careful, I do not recommend this company”

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Posted 11 months ago

“Bought a 54ltr fish tank 2 weeks ago. After 3 days the glass cracked resulting in my lounge carpet being ruined, and all my fish dying. Swell refuse to refund my payment or pay compensation, even though their product was substandard. DO NOT DEAL WITH THIS COMPANY”

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Posted 1 year ago

“STILL waiting on replies after over 15 emails to them Promises to get back to me BUT It was ok when I was buying thi”

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Posted 4 years ago

“Unable to contact after purchasing a vivarium which the stand is to small . Phoned no reply. Emailed several times with photos no reply again .. very shoddy service”

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Posted 4 years ago

“NEVER again. Abysmal customer service. Ordered a set of test kits I was in desperate need of, called for a price match, was charged for postage but not told what service they were using. It was sent out late, which shock, they acknowledge, but then put on a slow service without my knowledge! Four days later I'm still waiting and they're not even able to track the whereabouts of my order, I could have gone to late night opening at my LFS tonight and picked up the same item for the same price. Zero lack of urgency from their team, shocked at how poor they have gone unless I've just been really lucky up until now.”

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Posted 5 years ago

Swell UK is rated 3.6 based on 19 reviews