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Resin8 Reviews

4.9 Rating 4,049 Reviews

97 %

of reviewers recommend Resin8

Company Reviews

Product Reviews

4.9

Based on 4,049 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Resin8 Review I just love everything about the company. All my orders have arrived quicker than expected - especially during the current situation! Staff are friendly and all my queries have been answered in a timely manner. I am so glad I found them and will continue to purchase all my products from here!

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Phone:

01242603624

Location:

Orchard Trading Estate, Toddington
GL54 5EB

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Resin8 5 star review on 16th January 2023

Resin8 5 star review on 31st December 2022

Resin8 5 star review on 25th December 2022

Resin8 5 star review on 24th December 2022

Resin8 5 star review on 22nd December 2022

Resin8 5 star review on 22nd December 2022

Theresa Ferebee

Resin8 5 star review on 22nd December 2022

Theresa Ferebee

1591

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered and paid a substantial amount to resin8 and I love the products and the content artists that I regularly watch and comment on. However I am beginning to be increasingly annoyed and disappointed with the level of care from the Management and the digital team. I never seem to get my discounts, free P&P when I regularly spend over the requirements. I paid nearly £15 to enter a competition (which I am extremely embarrassed about now) And yet I have had no communication to who has won. Every time I try to log in I am told that my details are incorrect and I have to re-register- however I continually receive emails and notifications on Instagram and Facebook when there are things to watch. I am so disappointed- I never receive the ‘sale’ prices because they are either ‘sold out’ or I’ve just missed them because I don’t pay extra for a members account. Seriously girls I am beyond frustrated. I have tried to email and yet never received a response. I’ve been a really good customer for over 12 months and even got my family to buy me gift cards. I’d appreciate a response PLEASE I know you’re all busy but so am I and the last thing I want to do is moan about something that is supposed to make me happy.”

Posted 1 year ago

sent privately with full email address Hello Sandra Thank you so much for your feedback today. I am so sorry you are unhappy with the service you have received. Please could you pop me a direct email at XXXXXX@resin8.co.uk so I can deal with these matters personally for you. We never want our customers to be unhappy. I am so sorry you have had some difficulties with the sale, please list in detail what these are for me and I will do my upmost to resolve these for you. The competition changed, we sent 3 emails out explaining this and offered full refunds or exchanges for tickets for the new competition which ends Christmas eve. I wonder if you have a look in your spam folder if they are there, as we made sure to send these out multiple times. I am so sorry if you have emailed and it hasn't arrived with us, we have multiple staff handling emails from 7am-6pm daily and sometimes earlier and later. We check our spam folders upwards of 20 times a day also. I am very sorry yours hasn't seemed to reach us. We also cover social media from 7am -10pm however due to the algorithm sometimes posts get lost or simply aren't shown to us. I apologise if your social post comment has been missed. If a post has upwards of 40 comments attached, they can fail to load for us too. It is a huge pain and something we try really hard to not let happen. Pop me that email and let's get all of this resolved for you. We want to do our upmost to make sure you are happy and well cared for by us, I do hope you pop me an email, With kindest regards, Jules.

Posted 1 year ago

“Your web site used to be very good, now it is terrible I have had to log in as a new customer twice and this then doesn't allow me to use points I have gained over many years of being a customer. I have emailed you about this with no reply!”

Posted 1 year ago

Hi there, We sent an email to all of our wonderful customers back in January - explaining that we had moved to a new website in order to be able to offer even more craft supplies. With this, customers needed to re-register, once you have done this we can then transfer the points across for you. If you email us - we will do that for you. info@resin8.co.uk Your points will still be there, they just need to manually move them across. Thank you

Posted 1 year ago

“Both times the packages has arrived damaged and I have lost a lot of product in the process.”

Posted 1 year ago

Oh no - it sounds like they are being damaged in transit - I hope you have managed to email us? info@resin8.co.uk We will always get these issues resolved for you. Thank you.

Posted 1 year ago

“Flimsy mould, be lucky to get a second use out of it”

Posted 1 year ago

We are so sorry you feel like that - we would appreciate it you could email us your concerns info@resin8.co.uk Thank you

Posted 1 year ago

“Ordered at the end of August but still nothing received.”

Posted 1 year ago

Please do get in touch and we will track your order, the Royal Mail postal strikes have meant deliveries are taking a little longer at the moment (info@resin8.co.uk)

Posted 1 year ago

“3 of the chains bought all had broken clasps. The other prices were fine. But the chains not so much.”

Posted 1 year ago

Hi there, Oh no - can you send us an email? We will get this resolved for you straight away. Thank you

Posted 1 year ago

“Really disappointed, maybe I bought the wrong resin but full of bubbles”

Posted 2 years ago

Hi there, Please do get in touch, we will be able to help you with how best to rid the bubbles at the time of making. It is normal, but with a few easy to follow steps you can reduce them. info@resin8.co.uk Thanks

Posted 2 years ago

“The black color come dry”

Posted 2 years ago

Good morning, Oh no, that is unusual. Please do email us with a picture so we can investigate it further for you. info@resin8.co.uk - Thank you!

Posted 2 years ago

“I loved ordering from you guys & have purchased a lot in the past but I was unhappy with 1 item & after many many emails I felt the customer service was poor. Won’t be ordering again”

Posted 2 years ago

I am so sorry to read this email, if there is anything we can do to rectify this situation please do get in touch (info@resin8.co.uk)

Posted 2 years ago

“Ordered mineral mica Flakes, but flakes don't appear to be made from MINERAL or MICA - but just plastic and sparkly bits.”

Posted 2 years ago

Hi Marilyn, Following our telephone conversation we have reassured you that none of our mica flakes are made of plastic. They are made of muscovite flakes coated with ultramarines, iron oxides and natural dyes. Mica flakes typically are shimmery and sparkly, we believe this is why they are loved so much by our lovely crafty community. We do everything we can to ensure our mica products are ethically sourced and friendly to the planet - you can read more about this on our website. We are confident the mica flakes match the product description and photo. We appreciate that sometimes a product may not be as expected once received and are happy for you to return it to us as discussed on the telephone. Thank you

Posted 2 years ago

“The set arrived well and I tried it which turned out pretty good, yet the liquid had a really strong chemical smell and colours didn’t mix well so half of the planters didn’t turn out well. I asked for a refund or a replacement and after quite a long conversation they asked me to send it back and they would judge if there was a problem or not... since I would have to pay for the shipping from Switzerland it was pointless to send it back so wouldn’t recommend it unless you live in the UK”

Posted 2 years ago

We are sorry that you had difficulties with your kit. Jesmonite is made up of a mineral base and an acrylic liquid. The liquid does have an odour if you smell the bottle, but rest assured it does not release harmful fumes or VOC's, it's non-toxic and very safe and lovely to use. As we talked through together, we could not identify an issue with the kit but were able to chat through some techniques to help solve these problems with your future makes. With very best wishes Resin8

Posted 2 years ago

“Over priced and defective moulds. Only plus was the fast delivery.”

Posted 3 years ago

Hi Vicky, I am sorry to hear you had an issue with one of our moulds, this must have slipped through our quality checks. Please could you let us know your order number and we'll get this sorted for you straight away. (info@resin8.co.uk)

Posted 3 years ago

“first off i was refused custom size pots, then they don't put two of the same one in i ordered. contacted CS, assumed i lied and demanded photo evidence that i didn't get it (which i don't know how i can prove i didn't get it) and then just offered the one single pot to replace, might still buy from you, not too sure yet, looking elsewhere for micas. felt that my custom wasn't worth the energy from the cs team.”

Posted 3 years ago

Hi Emma, I am sorry that you are unhappy with your Resin8 experience. We are able to make up custom pots, for 50g sizes and larger, our 2g pots can be purchased in multiple quantities for anything smaller. We ask for a photo of the hard copy invoice, when there is an item missing from an order for staff training purposes, the request for this is not an assumption of lying in any way and apologies if you felt this was the case. With regard to the missing pot itself, this was arranged to be sent out to you, as per our email exchange, shortly after you raised the error with us. If you would like to discuss any of this with us then please let us know as we would be happy to help. Best wishes Alan Resin8

Posted 3 years ago

“I can’t review something I haven’t received!! Never received any tracking info as well but you guys got my money!!!”

Posted 3 years ago

Dear Christina We are sorry you did not receive your tracking email, I have just checked and can see your parcel is en-route to the US. The postal service has been slightly disrupted by the pandemic so please bear with them, if you have not received your package next week please do email us (info@resin8.co.uk) and we will update you. With very best wishes Sarah Resin8

Posted 3 years ago

“Had a resin8 jewellery starter set for Christmas which was great. Saw the video for the Christmas tree moulds incorporating lights and thought they were wonderful. Ordered the item and very disappointed to find the two moulds are different and that I had inadvertently ordered a small size. The video does not even mention two sizes! No hope of getting lights in these and definitely not worth the cost even after the 30% sale reduction. Very disappointing after the initial purchase.”

Posted 3 years ago

Dear Andre We're so sorry that you did not read our detailed description for the sizing of our large and small 3D Christmas Tree moulds (however, we can't be blamed for you inadvertently ordering something you didn't want). We love the smaller set with our USB lights in and even still have them attached to our postage PC in the office to light up our dark days! If you're unhappy, please return for a full refund. Best wishes Resin8

Posted 3 years ago

“Disapointed about the crushed crystal flakes in the gold color,looks a nit greenish,the bronze looks more like gold”

Posted 3 years ago

Dear Micheline We are over the moon with your feedback, thank you. With best wishes Grace Resin8

Posted 3 years ago

“Only tried a small piece at moment but easy to use. Only problem have lots of air bubbles.”

Posted 3 years ago

Dear Patricia Don't worry this is easily resolved! You might be mixing a little fast which does sometimes result in a bubbly mix, try slowing down a little and see if that improves things. If you are left with some bubbles once you have poured a swift sweep over the top of the resin with a lighter will pop any pesky bubbles too! If you have any queries or need any advice at all please do reach out to us on social media or email us (info@resin8.co.uk) With very best wishes Sarah

Posted 3 years ago

“Cheap quality ,the wooden coasters are so small for their price completely disappointed 👎🏻”

Posted 3 years ago

Dear Parinaz, We’re so sorry you weren’t happy with our products this time round. We have messaged you privately to find out more. Best wishes Kate Resin8

Posted 3 years ago

“Just received 30 g pot of white opaque pigment and not very satisfied as the pot was less than half full when I opened it!”

Posted 3 years ago

Dear Trish Thank you for your review, sorry to hear that you are disappointed, our pigments are measured on weight, if you weigh them you will see that they are the correct weight, but the pots are usually around half full as the pots themselves are large enough to take a lot more product. Please let me know if I can help any further. Sarah Resin8

Posted 3 years ago

“I received the wrong moulds. Everything ordered iv been really pleased with.”

Posted 3 years ago

Dear Faye I am sorry to hear this, if you would like to email info@resin8.co.uk we will be sure to resolve this issue for you. With very best wishes Alan Resin8

Posted 3 years ago

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Resin8 is rated 4.9 based on 4,049 reviews