retailmerchantservices.co.uk Reviews

Name: retailmerchantservices.co.uk
Rating: 1.16

1.2 Rating 51 Reviews

4 %

of reviewers recommend retailmerchantservices.co.uk

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1.2

Based on 51 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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retailmerchantservices.co.uk 1 star review on 13th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What stands out the most is their strong commitment to quality and customer satisfaction. They go above and beyond to ensure that every client’s concerns are addressed and that the best possible solutions are provided. Their platform is user-friendly, efficient, and designed to simplify complex processes, which makes managing issues far less complicated.”

Helpful Report

Posted 1 hour ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

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Posted 4 days ago

“They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution”

retailmerchantservices.co.uk 1 star review on 4th March 2026

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Posted 1 week ago

“Their swift assistance and professional handling of my case made the entire withdrawal process smooth and stress-free. I truly appreciate their clear communication, honesty, and the steady support they offered every step of the way.”

retailmerchantservices.co.uk 1 star review on 2nd March 2026

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Posted 1 week ago

Helpful Report

Posted 1 week ago

“The efficiency and professionalism they demonstrated played a key role in resolving my withdrawal issue successfully. I greatly appreciate the honesty and openness they showed in their communication. They approached my situation with care and focus, providing reassurance at every stage. Their structured process and dedication made a real difference.”

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Posted 1 week ago

““They are ready to serve... They did exactly what they'd promised!!!!! They delivered.......””

retailmerchantservices.co.uk 1 star review on 28th February 2026

Helpful Report

Posted 1 week ago

““They are ready to serve... They did exactly what they'd promised!!!!! They delivered.......””

Helpful Report

Posted 1 week ago

“What began as a minor access issue quickly developed into a full account lockout, disabling withdrawals entirely. Traditional support channels failed to provide transparency or resolution. Seeking a definitive outcome, I reached out to U.R.F under Unique Services. Their team identified the administrative failure responsible for the freeze, restored full account functionality, and reinforced security measures. Their professional handling brought closure to a situation that had become increasingly uncertain.”

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Posted 3 weeks ago

“I was dealing with a difficult issue that left me uncertain about what steps to take next. While searching for reliable help online, I discovered ERF through several strong recommendations. I decided to reach out, and their quick, professional response immediately set them apart. The team listened carefully, asked thoughtful questions, and made sure they fully understood my situation before offering any advice. Their professionalism and genuine concern gave me confidence and reassurance throughout the process.”

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Posted 3 weeks ago

“One of the worst experiences that my company life the prices to high and after I finish contract they send me debt collectors for the card machine which is not working asking me for 478.80 without any informing me before my account RMS766243 it's very painful I advise everyone to look good to the contract before sign and its batter to go to many companies other are decent and high levels.”

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Posted 4 months ago

“One of the worst and worst companies i deal with them after I spend more 5 years with them and contract finish they send debt company for me with debts 475 for old card machine which I resttund already . Don’t deal with them my advice am Hassan hadi they are very bad”

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Posted 5 months ago

“THE LEADING SERVICE FOR LOST FUNDS RECOVERY”

retailmerchantservices.co.uk 1 star review on 9th July 2025

Helpful Report

Posted 8 months ago

“I left RMS 18 months ago and have now had bailiffs calling to say I never returned the card machine, which I did. I had no other correspondence until now. Do not use them.”

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Posted 9 months ago

“Machine didn’t work, very hard to clear up any issues, tried to charge me in all sorts of charges, then 3 years later sold the debt to a recovery agency saying I never returned the card machine unit (which I certainly did) cost me nearly £500. Steer well clear of this company. Wish I had.”

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Posted 10 months ago

“Nobody to speak to , machine not worked in over a year , poor service”

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Posted 1 year ago

““Fraud / Mis-selling company Fraud / Jerun mis sold me to a three years contract Do not trust RMS they will either mis-sell you a contract or change it during the period of the contract. when we requested our account to be closed they informed us we would have to pay up-to £1000 because we were still in the time period. Plus added charges Their phone takes ages to answer The rep mis sold , don’t sign up to RMS”

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Posted 2 years ago

“International call centre Always network issues, have to repeat myself constantly time after time. If these companies worked within the United Kingdom, these issues would not happen. The staff in these call centres are extremely helpful with the companies and conglomerates behind. These are a disgrace.”

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Posted 3 years ago

“Terrible we left them 4 years ago because of appalling service and received a letter today 21 dec 2022 stating inactivity on our account would result in a terminal charge of £399 + VAT, no one on the phone could sort it out and no way of emailing or complaining to them, will resort to snail mail recorded delivery”

Helpful Report

Posted 3 years ago

“Awful company do not use. Have a faulty terminal which they can not sort over the phone so are having to send a new one out. Promised a new machine in 2-3 business days. This didn’t happen and phoned them today and was told it would be 5-8 days. Connecting to an Indian call centre who don’t listen to what they are being told. How do they expect businesses to trade with no card machine??”

Helpful Report

Posted 3 years ago

retailmerchantservices.co.uk is rated 1.2 based on 51 reviews