Returntoearn.co.uk Reviews

Name: Returntoearn.co.uk
Rating: 1.72

1.7 Rating 53 Reviews

8 %

of reviewers recommend Returntoearn.co.uk

Company Reviews

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Metrics

1.7

Based on 53 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email

Visit Website

Phone:

08432896180

Email:

info@returntoearn.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“did not have to do anything really just bag up items and wait.”

Helpful Report

Posted 6 years ago

“I would give less than one star of I could. Total rip off!! This company should be investigated, it's appalling they are allowed to operate!! Never again.”

Helpful Report

Posted 6 years ago

“Ordering a bag online was very easy, and arranging for it to be picked up was super quick. However I was disappointed that I liked your Facebook page and didn't receive the extra monetary amount because I don't have a laptop or computer, only a phone and iPad, which I think is very unfair. Also I still haven't received my M&S evoucher.”

Helpful Report

Posted 6 years ago

“This company is a complete rip-off. Please don’t use them they are completely dishonest. Shocking that they are allowed to operate. Awful reviews everywhere. Avoid!”

Helpful Report

Posted 6 years ago

“Do not use this company under any circumstances, we can't all be wrong!!! 19.5 kgs carefully weighed became 15.47 kgs according to them. 5.65 kgs of clothing unsuitable - liars, the clothes were carefully sorted, clean and totally conformed to their strict criteria. Then the pitiful amount of £4.91 before the Paypal fee for all that......this company are operating a serious con. They must be raking it in for all the excellent quality clothes they are receiving from so many dissatisfied customers (Facebook, Trustpilot, here and no doubt loads of other review sites) and ripping off people left right and centre. Return To Get Ripped Off - please do not bother responding with one of your standard lying patronising messages - you are robdogs pure and simples.”

Helpful Report

Posted 6 years ago

“It was good to get some cash for clothes we no longer required. I was disappointed that some clothes were rejected when they were all either new or nearly new. Also very disappointed at the time taken to process the order (over a month) and the policy not to issue any further bags until the first is processed. We had to run nearly 20 bags of clothes to local shops as we couldn't wait for returntoearth to get back to us.”

Helpful Report

Posted 6 years ago

“I still haven't received payment despite having e mail to say it's being paid .. not happy”

Helpful Report

Posted 6 years ago

“Had problems from the start but to only get £6 back when I gave so many decent mostly new clothes. Never using again.”

Helpful Report

Posted 6 years ago

“Still didn't receive any money yet ! It's now 3 weeks !”

Helpful Report

Posted 6 years ago

“Truly abysmal. Next to no communication, sack and cheque (when eventually received) had a different trading name on so it was not at all clear they were connected with return to earn at all. After waiting with no communication for weeks, I received £1.63 for over 20kgs of clothes, 90% of which had barely been worn and were in excellent condition. Have since failed to open a support ticket to query this as the site simply won't let me log in. I will just take my clothes to a charity shop next time (I haven't the heart to give my preferred charity the £1.63, which was my intention).”

Helpful Report

Posted 6 years ago

“I had to wait about 3 weeks for my bag to be sorted and 1 kg of clothes that they deemed were un-acceptable.”

Helpful Report

Posted 6 years ago

“I'm really disappointed with the service from this company....I sent a bag of really good clothes and shoes in 3,weeks ago and I'm still waiting for my payment ..I think this is unacceptable as I've heard absolutely nothing from them...I will never deal with these people again”

Helpful Report

Posted 6 years ago

“I sent a their bag back, which was almost full. It contained all good quality clothing and I received £6.87. absolute home. I will never be connected like this again. You should be ashamed of yourself es. I have since read hundreds of reviews the same.”

Helpful Report

Posted 6 years ago

“The customer service was ok at emailing back. But it sadly took 3 weeks for one bag to get sorted so I haven't bothered to order anymore. It's a shame but if your willing to wait that long then they do pay you. I hate to say it but I won't be using them again as it just was to long a wait :-( ... they were very polite each time I emails etc as a positive.”

Helpful Report

Posted 7 years ago

“You haven't paid me. Waited over 2 weeks now. Please investigate for me. Tiffany lawlor. 1 evenlode road. Moreton In Marsh. Gloucestershire. Gl560ja”

Helpful Report

Posted 7 years ago

“I was told to obtain a receipt from the courier for a very large sack of clothes yet when he arrived he had no ID and refused to provide any receipt so I had to email the company to confirm they had received my clothes safely. When I did finally receive an email I was disappointed that for a full bag of clothing (much of which was unworn items and NONE of which was stained, marked, aged,smelly etc.etc) I received around £4.00. In hindsight I wish I had taken the time to advertise a few of the brand new never worn items on e-bay and donated the remainder to charity as I am certain I would probably have earned more. All in all a very dissatisfactory experience.”

Helpful Report

Posted 7 years ago

“Great service in collecting items from your doorstep but need to improve the speed of turn-around from collecting to paying out. It took over 2 weeks for my clothes to be processed & didn't get an acknowledgement in that time to say they had even picked the clothes up!”

Helpful Report

Posted 7 years ago

“I thought it was a con and I was not paid anywhere near enough for what I sent”

Helpful Report

Posted 9 years ago

Dear Mrs. Knight, We are concerned that you feel our company is illegitimate and we would like to address this claim. From our records I can see that we accepted 90% of the clothing you sent to us and were paid over £7.00 for 11kg of clothing, which is the price we advertise. We believe that we have provided the service exactly as we stated we would do so. If you could be so kind as to let us know what you were particularly unhappy with, we can look into the matter further for you. All the best, The Return to Earn Team

Posted 9 years ago

“Feel like I have sent alot of good stuff and did not get paid enough Have not used in a long time”

Helpful Report

Posted 10 years ago

Dear Ms. Denny, We are sorry to hear that you were disappointed in our service. I understand that you did not find your payment to be satisfactory. However I can see that you were paid over £7.00 for the 12.5kg of clothing we accepted, which is exactly the price we advertise. The value of second hand clothing really is quite low but we aim to provide a competitive rate of payment to our customers. We pay 60p per kilo of all items, which is one of the highest rates for a company of our kind. If you could be as kind as to let us know why you were unhappy with payment, we can look into this matter for you. Best Wishes, The Return to Earn Team

Posted 9 years ago

“Customer Service was good (ie sending emails etc) and website was easy to use (ie for booking a collection etc) but I had a few bags collected with a lot of really good quality clothes, shoes, sandals, boots, handbags etc and feel I was paid very poorly for what it was. I weighed bags before they were collected but Return to Earn came back with a different weight and was therefore paid less than what I should have been paid. I will not be using Return to Earn again.”

Helpful Report

Posted 10 years ago

Dear Mrs. Mawbey, We are sorry to hear that your experience with us was unsatisfactory. The clothing you sent to us was in very good condition and we were able to accept 98% of your items so we were surprised that you were dissatisfied! We do appreciate that you took the time to weigh your clothing prior to collection. We would advise all customers to do so, so that they have an estimate of the worth of their clothing. I am sorry that there was a discrepancy between our reading and yours. However our scales are very accurate, professionally calibrated and Trading Standards approved, so we are confident that they record an accurate weight. Thank you for taking the time to share your experience with us. All the best, The Return to Earn Team

Posted 9 years ago

Returntoearn.co.uk is rated 1.7 based on 53 reviews