Returntoearn.co.uk Reviews

Name: Returntoearn.co.uk
Rating: 1.72

1.7 Rating 53 Reviews

8 %

of reviewers recommend Returntoearn.co.uk

Company Reviews

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Metrics

1.7

Based on 53 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email

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Phone:

08432896180

Email:

info@returntoearn.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolute rubbish , would rather give it all to charity”

Helpful Report

Posted 10 years ago

Dear Mrs. Gibbs, We are somewhat concerned that you are dissatisfied with your Return to Earn experience. We were able to accept 100% of your clothing as it was of very good quality. You were paid in full for all of your items, 10.88kg which amounted to £6.52. We are constantly seeking to improve our service. If you could let us know, what specifically you were unhappy with, we would like to address it. Best Wishes, The Return to Earn Team

Posted 10 years ago

“I thought it was a con and I was not paid anywhere near enough for what I sent”

Helpful Report

Posted 9 years ago

Dear Mrs. Knight, We are concerned that you feel our company is illegitimate and we would like to address this claim. From our records I can see that we accepted 90% of the clothing you sent to us and were paid over £7.00 for 11kg of clothing, which is the price we advertise. We believe that we have provided the service exactly as we stated we would do so. If you could be so kind as to let us know what you were particularly unhappy with, we can look into the matter further for you. All the best, The Return to Earn Team

Posted 9 years ago

“Feel like I have sent alot of good stuff and did not get paid enough Have not used in a long time”

Helpful Report

Posted 10 years ago

Dear Ms. Denny, We are sorry to hear that you were disappointed in our service. I understand that you did not find your payment to be satisfactory. However I can see that you were paid over £7.00 for the 12.5kg of clothing we accepted, which is exactly the price we advertise. The value of second hand clothing really is quite low but we aim to provide a competitive rate of payment to our customers. We pay 60p per kilo of all items, which is one of the highest rates for a company of our kind. If you could be as kind as to let us know why you were unhappy with payment, we can look into this matter for you. Best Wishes, The Return to Earn Team

Posted 9 years ago

“Customer Service was good (ie sending emails etc) and website was easy to use (ie for booking a collection etc) but I had a few bags collected with a lot of really good quality clothes, shoes, sandals, boots, handbags etc and feel I was paid very poorly for what it was. I weighed bags before they were collected but Return to Earn came back with a different weight and was therefore paid less than what I should have been paid. I will not be using Return to Earn again.”

Helpful Report

Posted 10 years ago

Dear Mrs. Mawbey, We are sorry to hear that your experience with us was unsatisfactory. The clothing you sent to us was in very good condition and we were able to accept 98% of your items so we were surprised that you were dissatisfied! We do appreciate that you took the time to weigh your clothing prior to collection. We would advise all customers to do so, so that they have an estimate of the worth of their clothing. I am sorry that there was a discrepancy between our reading and yours. However our scales are very accurate, professionally calibrated and Trading Standards approved, so we are confident that they record an accurate weight. Thank you for taking the time to share your experience with us. All the best, The Return to Earn Team

Posted 9 years ago

“i went to a lot of trouble washing drying and ironing the clothes. Some were hardly worn and from the higher end of the market (not designer) It was probably my fault but I could not believe how little I got for the clothes. I would have been better selling on Ebay or in fact just giving them to the Charity shop. Admin side of things good, but return in terms of cash pointless”

Helpful Report

Posted 10 years ago

Dear Ms. Francis, Thank you for your comments. We do understand that the value of second hand clothing is quite low. We purchase all clothing in bulk, with all items being treated as equal in value. The advantage of this is that customers may estimate their payment in advance and decide whether or not this service is suitable for their needs. You sent us 9.37kg of clothing, which means you could have received a maximum of £5.62 for your items. We had to reject one kg of clothing due to bobbling and staining as these photos document. Your payment after these items had been removed was £4.98. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/152126/10033703&ordno=10033703 We would suggest that if customers wish to receive more money for individual items, eBay would be better for their needs. Best Wishes, The Return to Earn Team

Posted 10 years ago

“I HAVE USED RETURN TO EARN ON 3 OCCASIONS NOW. MY INITIAL 2 EXPERIENCES WAS FANTASTIC, HENCE MY CONTINUED BUSINESS WITH R2E. HOWEVER ON THE THIRD OCCASION I WAS EXTREMELY DISAPPOINTED WITH THE AMOUNT AWARDED - A FULL BAG (BURSTING AT THE SEAM) CONTAINING VERY DECENT CLOTHES AND SHOES EARNT JUST £2!!! WHY??”

Helpful Report

Posted 10 years ago

“Not a lot back for some nice clothes”

Helpful Report

Posted 10 years ago

Dear Ms. Clapham, The value of second hand clothing is quite low. We pay a very competitive rate of 60p per kilo. I see that you also took advantage of our Facebook promotion and received 70p per kilo of your used clothing, We do advise all customers to weigh their items prior to collection so that they can estimate their payment and ensure our service is worthwhile for their needs. Furthermore, we provide a free collection service from anywhere in the UK so that our customers do not need to go out of their way to find a drop off facility. You received almost £7.00 for approx 10kg of clothing, which is very close to the 70p per kilo rate. We did reject 1 kg of your items due to bobbling, dirt and stains, as documented here. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/150311/10032518&ordno=10032518 Thank you for taking the time to share your experience with us. We do appreciate your feedback. Best Wishes, R2E

Posted 9 years ago

“The money you get for large quantities of clothes is pitiful.”

Helpful Report

Posted 10 years ago

Dear Mrs. Peckham, We are sorry that you did not find your payment to be satisfactory. Unfortunately the value of second hand clothing is quite low. We pay our customers 60p per kilo and we are also running a promotional rate for our Facebook fans, which allows customers to be paid at a rate of 70p per kilo. We would recommend that all customers weigh their clothing prior to collection to estimate how much they will be paid in advance. If you are not happy with this amount, then we would suggest using an alternate service. You sent 12.96kg to us which amounts to a payment of £7.78. We had to reject several items, due to staining and wear as these photos document. These items were disqualified from payment, so that your total amounted to £7.00. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/151492/10032925&ordno=10032925 Thank you for your comments. We appreciate you taking the time to review your experience. The Return to Earn Team

Posted 10 years ago

“The first bag i sent i was offered a good/fair price for but the second and third bag i did not. I was told items were damaged and worn (which they were not, they were the same quality as the first bag!!) and i was not happy with the response when i complained. Complete con artists and i will not recomend this company to anyone !!!!”

Helpful Report

Posted 10 years ago

“This firm`s integrity is non existent. Having sent back a full blue bag of very good quality clothing, some of which had never been worn and still had labels attached, I was sent only £2.50. There was no negotiation of whether or not I would prefer the items to be returned to me, or which items had been considered substandard. I had made sure that all used items were clean, dry and neatly packed in accordance with the rules. I would advise you not to believe this firm`s promises. I certainly will not be sending any more clothing to them.”

Helpful Report

Posted 10 years ago

Dear Ms. Roberts, I am sorry that you have not found our service to be satisfactory. I wanted to investigate this matter further to ascertain where the discrepancy had taken place. I can see that you placed several orders with us last year. We accepted 100% and 79% of the clothing in your first two orders, for which you were paid £11 and £7.22 respectively. Unfortunately in your last order with us, the clothing was of poor quality. Much of it was damaged and stained and we could only accept 41% of these items. I have included a link the photos of your rejected items so that you may see why they were unsuitable. We do always provide photo documentation, when we reject clothing so that our customers may have a transparent understanding of the process. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/153748/10039513&ordno=10039513 Unfortunately we cannot return items once they have been sent to us. We do make this clear on our website and in the Terms and Conditions, to which you agreed when you registered with us. As soon as the bags arrive on site, they are processed to ensure customers are paid within 1-2 days. The items in a bag are sorted into their relevant categories ie. Men’s, women’s, recycling etc. The items are not stored in the individual bags in which they arrived. As such it is impossible to recover all the items in a bag and return them. This is why nothing is returned, once it has been processed. We do appreciate your comments. We are constantly striving to improve customer satisfaction. Perhaps we can make it more explicit that items cannot be returned to our customers. Thank you for taking the time to leave a review. Best wishes, The Return to Earn Team

Posted 10 years ago

“Felt utterly ripped off. Would never use this service again!”

Helpful Report

Posted 10 years ago

Dear Ms. Hayes, I am sorry to hear you were dissatisfied with your Return to Earn experience. From our records I can see that we accepted 93% of the clothing you sent to us and you received £8.43 in return. We rejected just under one kilogram of clothing because several items did not meet our purchase criteria. I have included a link the photos of these items so that you may see why they were unsuitable. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/154180/10036162&ordno=10036162 If you would be so kind as to let us know why you were disappointed, we can investigate the matter for you. We are constantly striving to improve customer satisfaction and we would really appreciate your comments. Best Wishes, The Return to Earn Team

Posted 10 years ago

“i gave a bag of clothes and i didn't get the money. i was most disappointed. i had another bag of clothes but i didn't bother sending it because of what happened. at the moment im cleaning up and emptying my wardropes but im giving it to charity regards tina mehta”

Helpful Report

Posted 10 years ago

Dear Ms. Mehta, Thank you for taking the time to review your experience with Return to Earn. I am sorry to hear that you did not receive payment for your bag and as a result were disappointed with the service. I would like to explain why we cannot pay for bags weighing less than 10kg. Transporting the clothing is quite an expensive process. In fact the costs associated with transporting the items, can quickly outweigh the value of second hand clothing, which is quite low to begin with. If we do not receive at least 10kg of clothing, we actually experience a loss on our end. If we were to pay for all underweight bags, this loss would become significant and we could not operate. We do try to make the 10kg minimum as clear as possible to customers. It is listed on our website, in the letter which is sent with the bag and once more when the collection is scheduled online. We would advise all customers to weigh their bags prior to collection to ensure it meets this threshold. We will certainly take your comments on board and try to make it even clearer to customers that we impose a weight requirement. Furthermore, we rejected a number of your items which failed to meet our purchase criteria, due to heavy staining and damage. I have included a link to the photos of these items so that you may see why they were unsuitable. We want to be as transparent as possible when we reject any clothing. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/151540/10032979&ordno=10032979 It appears as though, you have not fully understand our purchase criteria. We would be grateful if you had any suggestions as to how we can communicate these more effectively to improve customer satisfaction. Best Wishes, The Return to Earn Team

Posted 10 years ago

“This is a SCAM - do not send them your clothes. Bag arrived almost immediately and collected by courier next day even though Xmas period........6 months later no cash, no response to emails and can't het through by phone as line ALWAYS engaged.”

Helpful Report

Posted 4 years ago

“I recieved confirmation my bag was being processed back in August. After numerous emails with no response I finally was advised the bag had gone missing during the processing department. I was then told they would sort a payment out the following week however I’m still waiting and the company is not replying to emails. I would definitely not recommend this company as my bag was collected in July (nearly 5 months ago) and still no payment. They are a big scam”

Helpful Report

Posted 5 years ago

“Service is very slow and no one responds to the email. I have had notification that I will recieve my e voucher but I have not received it .”

Helpful Report

Posted 5 years ago

“Bag ordered in 29/08/18 - collected 03/09/18 - after emailing bag was finally processed 15.10/18 - not worth the effort and very low payment. Would not recommend.”

Helpful Report

Posted 5 years ago

“Actually it’s less than 1 Star! Shoddy service from the date my bag arrived 30/7/18, the 3 week process to award my e-voucher took 7 weeks. My account says I’m due an £8 e-voucher;despite raising a query, sending an email and unawswered phone calls I doubt I’ll ever receive what I’m owed. Avoid this company!!!”

Helpful Report

Posted 5 years ago

“System very slow, labelling unclear and still waiting for payment. Won't use again.”

Helpful Report

Posted 5 years ago

“I would have given 0 stars if I could. They apparently lost my bag after it had been weighed and offered me a £7 M&S voucher!! What an insult I have no use for this and also they have been ignoring all my emails I would say to people DON’T send your clothes here it’s just a big con”

Helpful Report

Posted 5 years ago

“Very slow service. Wouldn't recommend if you actually want to make money from your old clothes - in one 10kg bag I received £4.50, which is the average price one decent item could be sold for online. Will be doing this instead in the future.”

Helpful Report

Posted 5 years ago

Returntoearn.co.uk is rated 1.7 based on 53 reviews