Rex MD Reviews

Name: Rex MD
Address: 800 3rd Ave, Ste 2800, New York
Rating: 3.07

3.1 Rating 109 Reviews

51 %

of reviewers recommend Rex MD

Company Reviews

Questions

Visit Website

Phone:

8662943772

Email:

support@rexmd.com

Location:

800 3rd Ave, Ste 2800
New York
10022

Write Your review

Tell us how Rex MD made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without authorization they auto renewed an unwanted prescription.”

Helpful Report

Posted 2 years ago

“For the first year, service was great. When it came trine to renew prescription this past January, things started smoothly, but quickly turned south. My member page indicated that order was being processed, and stayed Thai way for weeks, despite fact that they quickly processed my payment on January 11. Contacted them and they advised that they were having issues with new pharmacy. Couple of more weeks go by and still nothing. Contact them again and now they say my prescription did not renew, so had to speak with someone to complete prescription. Was told all was good and my order will be shipped, but member site still shows nothing, only that order is being processed. Still haven’t shipped my order from January 11. Nothing but runaround with these guys. Started out great, but now very disappointing.”

Helpful Report

Posted 2 years ago

“Terrible company! Beware!! I cancelled my subscription because it took over 3 weeks to get my order( they said It was because they were in the process of changing pharmacies, after I placed my order). I decided to possibly give them another chance and sent an email asking what I needed to restart my account, only an inquiry. Next day without my consent whatsoever they charged me for another order. And go figure these bastards now won't even respond to my emails about when I will have my money refunded. Very illegal and unethical. Be careful dealing with these snakes.”

Helpful Report

Posted 2 years ago

“I made a purchase on 2/2/22 and my subscription was approved the same day with my credit card charged the same day as well. Since then my account shows my order as being processed with no updates or information communicated to me. So I called customer service, waited on hold for 15 min and then was told by the customer service rep that my order was being processed and it takes a few days. Since then, no updates, no change in status, no anything. If I don’t hear something by Monday I will be disputing my charge and wanting a full refund.”

Helpful Report

Posted 2 years ago

“I have canceled my prescription several times online and it continues to get ignored. Easy signup but zero regards to customer wishes. Example I requested no further prescriptions two weeks ago and just received notice that my card was charged and new prescription is being shipped!! Terrible customer service”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Will not answer the phone and have not done anything regarding the wrong meds . . . Stay far away from this rip off outfit !!!! They will not answer the phone at all !!!!!”

Helpful Report

Posted 2 years ago

“I am no employee I am a male from NY and now live in Vegas. I see all these bad reviews and it made me cancel my order. I received my $ back right away. I ordered from them in 2020 3 times. You have to read what you are ordering it's just like Pandora or YouTube etc once you order it goes into a subscription that can be cancelled at anytime. Most of you can't read I guess. Anyway the reason I didn't order this time was because of these reviews. Maybe something changed since I ordered 🤷🏻‍♂️. The three times I received the pills they worked perfect don't even take an hour to hit and last for days. Great company as of 2020 but skeptical about now unless these are all spammers commenting on here from another company 🤷🏻‍♂️”

Helpful Report

Posted 2 years ago

Thank you so much for your review! We're so happy that you gave us a chance! We're glad to hear that you are having a great experience with us!

Posted 2 years ago

“Your meds don't work for me. Going to cancel. Going to try someone else”

Helpful Report

Posted 3 years ago

Mr. Jerome - We apologize that our products did not exceed your expectations. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Canceled three times and you kept sending prescription and billing my card. Terrible customer service. You claim that people can cancel anytime yet you make it impossible to cancel. I’m telling everyone that will listen that this company sucks.”

Helpful Report

Posted 3 years ago

Hi Steven, Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I'm relieved to find that I was not the only person who was surprised by the charge of "auto-refill," which first happened to me in January, but I seriously had no memories about this being an "auto-refill" practice when I got my first order confirmation in December. In fact, in the email confirmation nothing was mentioned about "monthly", "auto-refill", "modify or cancellation..." at all. You would think, given all the monthly-base businesses nowadays, such practices will be made clear to all customers. But no, REDMD failed to do so. In January, I bit my mouth thinking I must have missed something, which to be honest I rarely do, in the order process back in December. Still, when I saw the unwanted charge, I got around the system and found out the steps that I could take to modify the prescription, which I did. Last night I noticed another charge for the so-call "auto-refill" so I logged in to change my order details. Only this time, I received a cancellation email notification, which I did not receive when I did it in January. I also immediately called the support (866) 294-3772 and spoke with a friendly person, who said there was nothing she can do to refund the charge. She offered to have her supervisor to speak with me and I appreciated her help and asked for a case/reference number, but she said she can't give me one. Didn't hear back. Five hours later, I did find time to call back for a follow-up. Now I have talked to another nice staff who patiently listened to my situation all over again and has been trying to find a supervisor, only to no vain. She said they currently have limited staff and don't have supervisors on the floor. I said I'd rather hold. 36 mins have passed since the second staff picked up my call. I wish things would have gone better.”

Helpful Report

Posted 2 years ago

“Thought I was getting a men's PE prescription, they sent me a prescription for anxiety and depression. I want my money back.”

Helpful Report

Posted 2 years ago

“Had what started out as a terrible experience. There were website issues, staff issues, accountability issues-- and I couldn't get anyone to call me back and fix the problem. I put a message here and on Trustpilot, and I got quick response from one of the founders, who was mortified by all the errors. Not only did he make good on the original deal, he made sure I wasn't charged for what had been denied me. Basically, he gave me $60 in product for free and did it by personally following through. I'm happy to let them carry on being my supplier for ED product from here on in.”

Helpful Report

Posted 2 years ago

Hello Chris, thank you so much for giving us another chance! We're so happy that you are having a better experience with us!

Posted 2 years ago

“Product worked to s degree but was not aware of automatic refill brought a 3 months supply to try then was billed for another refi totally unaware how much sex do they think a 70 year old man is going to have needless to say canceled Auto refill but still was billed for second order I Guess READ YHE FINE PRINT”

Helpful Report

Posted 2 years ago

Hello Robert, thank you for your review. Rex MD offers ED treatment that is a subscription base, that you can cancel or modify at any time. Please let us know if you need further assistance

Posted 2 years ago

“Fraud fraud fraud!!!!! I placed my order and after they secured the payment, they asked for a photo ID which I am reluctant to send given the personal information they already have on me. I emailed them three times asking to cancel the order, I called them 3 times and each time I was on hold for over 20 minutes and then the phone just hung up. I called the sales line and they answered immediately. I asked the salesgirl to cancel my order, but she said she cannot do that, and she has to transfer me a supervisor. Ten minutes later I get Lea Shumer on the phone. That girl is rude to the bone! She just f*** you placed the order, and all sales are final. A bunch of fraudulent swindlers....stay away. My next stop is my credit card company.”

Helpful Report

Posted 2 years ago

Thank you for your review. We're so sorry that you didn't have the best experience with us. I see that a refund was issued, and it should take a few days to reflect into your account

Posted 2 years ago

“They took money out of my account on November 26th, 2021 and December 26th 2021 and I still have not received any product on 1/20/22. Not only have I not received any product but I've been given no time frame for shipping. I have called several times and sent emails. All you getting responses we put a ticket in and we're going to put this as high as priority. Almost 2 months later I'm not seeing a whole lot of priority coming my way. Do not let them have access to your bank account they will just keep taking money and never ship any product!!! There is a issue with shipping every single month this has just gotten beyond anything I've ever seen... Rest assured though they never miss taking money out of your account!!!”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. I have escalated this to management so we can send replacement orders out to you as soon as possible. We're so sorry that you have not received your orders. I can assure you that you will. Delivery information will be updated on your Rex account

Posted 2 years ago

“I tried rexmd from an ad I read. First off, they said 2 day shipping...it took a week. When they finally arrived, my wife and I were very excited, til we opened the USPS package they came in. The bottle of pills I had anxiously been waiting for was opened and the seal broken and pills missing. I immediately called their customer service and was guaranteed a new bottle shipped overnight shipping. 5 days later the 2nd package arrived. Opened the package, same thing as the first. Already opened. I was furious. I called rexmd again. I wanted a full refund. I wasn't taking any meds from a bottle already opened and I certainly wasn't going to try a 3rd. I was told a supervisor would call me back. No one called. I got nothing but they still have my $60. Bad business. Would never recommend them.”

Helpful Report

Posted 2 years ago

Mr. Bryceland- I'm so sorry that you did not have a pleasant experience with us. I'd like to help you immediately solve this issue please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“They charge your vredit card every month without approval. Crooks.”

Helpful Report

Posted 3 years ago

I'm sorry you're having issues with your order. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Great and fast shipping”

Helpful Report

Posted 3 years ago

Mr. Andrew - thanks for your review! Our patient care team does an incredible job in helping our patients and we're happy to hear about your great experience with RexMD. Contact me directly if there's anything else we can help you with: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Sorry pills don’t work”

Helpful Report

Posted 3 years ago

Mr. Mehul - We apologize that our products did not exceed your expectations. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

Rex MD is rated 3.1 based on 109 reviews