Rex MD Reviews

3.0 Rating 111 Reviews
50 %
of reviewers recommend Rex MD
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Phone:

8662943772

Email:

support@rexmd.com

Location:

800 3rd Ave, Ste 2800
New York
10022

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Anonymous
Anonymous  // 01/01/2019
Worst company worst customer service Never shipped and didn’t get my package
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Posted 3 weeks ago
Don't try to change or cancel your order. If you go as far as provide payment details, you'll have to contact your bank or credit card issuer to stop your orders, even if the order isn't completed or filled.
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Posted 1 month ago
Terrible company. They charged my credit card for $432.00 for what I didn't realize was a recurring prescription that had not been shipped. I tried to get the prescription stopped but they refused to do so even though the pills were still in their warehouse. They made no attempt to get my approval for the order, just charged my card and said sorry, there is nothing they can do. I wish I could give them no stars.
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Posted 2 months ago
Placed an order and waited 10 days with no emails or tracking. I called in and was told I need to log in to my “portal” to complete the order but was never told this or even notified I had a portal. I will never order again!!!!
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Posted 3 months ago
They shipped to the wrong address billed my credit card. When I call to complain they said they were sorry and would send out my order to the correct address. After two months of calling and getting promised a new shipment nothing has happened. I had to call my credit card company to dispute there charges. Bad customer service. Suggest you try another company that cares about their customers.
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Posted 3 months ago
Could not cancel for 3 months, but did not keep old emails so could not prove it! Was at last told I would get refund 1-24-2024. Never happened! Do not do business with these people!
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Posted 4 months ago
Shady shady. Was prescribed mystery pills yhat DID NOT WORK!! My order was for 60 pills but they sent to me 10 pills at a time. I told them the pills dont work, they cancelled the rest of my pills abd refused to replace with another option and NO REFUNDS!! Go to HIMS..theyre legit!!
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Posted 5 months ago
Rip off outfit. Placed order 2 weeks ago. Was approved same day. Still sitting in waiting to be filled by pharmacy for 14 days. Called customer service and they said there is nothing they can do. They put my order on “hold” status, and yet still refuse to refund or ship.
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Posted 6 months ago
Placed order, billed immediately. Website promises 2 day delivery. My meds have not shipped 5 days later and still waiting. Customer service said I placed the order on Saturday, not true. Called again today, same BSht. I’m going to cancel my order. Check other sites, better prices and hopefully better service. Hal
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Posted 6 months ago
For the first year, service was great. When it came trine to renew prescription this past January, things started smoothly, but quickly turned south. My member page indicated that order was being processed, and stayed Thai way for weeks, despite fact that they quickly processed my payment on January 11. Contacted them and they advised that they were having issues with new pharmacy. Couple of more weeks go by and still nothing. Contact them again and now they say my prescription did not renew, so had to speak with someone to complete prescription. Was told all was good and my order will be shipped, but member site still shows nothing, only that order is being processed. Still haven’t shipped my order from January 11. Nothing but runaround with these guys. Started out great, but now very disappointing.
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Posted 2 years ago
Will not answer the phone and have not done anything regarding the wrong meds . . . Stay far away from this rip off outfit !!!! They will not answer the phone at all !!!!!
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Posted 2 years ago
Terrible company! Beware!! I cancelled my subscription because it took over 3 weeks to get my order( they said It was because they were in the process of changing pharmacies, after I placed my order). I decided to possibly give them another chance and sent an email asking what I needed to restart my account, only an inquiry. Next day without my consent whatsoever they charged me for another order. And go figure these bastards now won't even respond to my emails about when I will have my money refunded. Very illegal and unethical. Be careful dealing with these snakes.
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Posted 2 years ago
Without authorization they auto renewed an unwanted prescription.
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Posted 2 years ago
I made a purchase on 2/2/22 and my subscription was approved the same day with my credit card charged the same day as well. Since then my account shows my order as being processed with no updates or information communicated to me. So I called customer service, waited on hold for 15 min and then was told by the customer service rep that my order was being processed and it takes a few days. Since then, no updates, no change in status, no anything. If I don’t hear something by Monday I will be disputing my charge and wanting a full refund.
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Posted 2 years ago
I'm relieved to find that I was not the only person who was surprised by the charge of "auto-refill," which first happened to me in January, but I seriously had no memories about this being an "auto-refill" practice when I got my first order confirmation in December. In fact, in the email confirmation nothing was mentioned about "monthly", "auto-refill", "modify or cancellation..." at all. You would think, given all the monthly-base businesses nowadays, such practices will be made clear to all customers. But no, REDMD failed to do so. In January, I bit my mouth thinking I must have missed something, which to be honest I rarely do, in the order process back in December. Still, when I saw the unwanted charge, I got around the system and found out the steps that I could take to modify the prescription, which I did. Last night I noticed another charge for the so-call "auto-refill" so I logged in to change my order details. Only this time, I received a cancellation email notification, which I did not receive when I did it in January. I also immediately called the support (866) 294-3772 and spoke with a friendly person, who said there was nothing she can do to refund the charge. She offered to have her supervisor to speak with me and I appreciated her help and asked for a case/reference number, but she said she can't give me one. Didn't hear back. Five hours later, I did find time to call back for a follow-up. Now I have talked to another nice staff who patiently listened to my situation all over again and has been trying to find a supervisor, only to no vain. She said they currently have limited staff and don't have supervisors on the floor. I said I'd rather hold. 36 mins have passed since the second staff picked up my call. I wish things would have gone better.
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Posted 2 years ago
Thought I was getting a men's PE prescription, they sent me a prescription for anxiety and depression. I want my money back.
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Posted 2 years ago
Can’t get my order to ship.
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Posted 2 years ago
Hi Brent, we are working on getting your order out to you. All updates will be on your Rex MD account. Thank you so much for your patience
Posted 2 years ago
Had what started out as a terrible experience. There were website issues, staff issues, accountability issues-- and I couldn't get anyone to call me back and fix the problem. I put a message here and on Trustpilot, and I got quick response from one of the founders, who was mortified by all the errors. Not only did he make good on the original deal, he made sure I wasn't charged for what had been denied me. Basically, he gave me $60 in product for free and did it by personally following through. I'm happy to let them carry on being my supplier for ED product from here on in.
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Posted 2 years ago
Hello Chris, thank you so much for giving us another chance! We're so happy that you are having a better experience with us!
Posted 2 years ago
Product worked to s degree but was not aware of automatic refill brought a 3 months supply to try then was billed for another refi totally unaware how much sex do they think a 70 year old man is going to have needless to say canceled Auto refill but still was billed for second order I Guess READ YHE FINE PRINT
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Posted 2 years ago
Hello Robert, thank you for your review. Rex MD offers ED treatment that is a subscription base, that you can cancel or modify at any time. Please let us know if you need further assistance
Posted 2 years ago
Fraud fraud fraud!!!!! I placed my order and after they secured the payment, they asked for a photo ID which I am reluctant to send given the personal information they already have on me. I emailed them three times asking to cancel the order, I called them 3 times and each time I was on hold for over 20 minutes and then the phone just hung up. I called the sales line and they answered immediately. I asked the salesgirl to cancel my order, but she said she cannot do that, and she has to transfer me a supervisor. Ten minutes later I get Lea Shumer on the phone. That girl is rude to the bone! She just f*** you placed the order, and all sales are final. A bunch of fraudulent swindlers....stay away. My next stop is my credit card company.
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Posted 2 years ago
Thank you for your review. We're so sorry that you didn't have the best experience with us. I see that a refund was issued, and it should take a few days to reflect into your account
Posted 2 years ago
Rex MD is rated 3.0 based on 111 reviews