Rex MD Reviews

Name: Rex MD
Address: 800 3rd Ave, Ste 2800, New York
Rating: 2.96

3.0 Rating 117 Reviews

49 %

of reviewers recommend Rex MD

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8662943772

Email:

support@rexmd.com

Location:

800 3rd Ave, Ste 2800
New York
10022

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm relieved to find that I was not the only person who was surprised by the charge of "auto-refill," which first happened to me in January, but I seriously had no memories about this being an "auto-refill" practice when I got my first order confirmation in December. In fact, in the email confirmation nothing was mentioned about "monthly", "auto-refill", "modify or cancellation..." at all. You would think, given all the monthly-base businesses nowadays, such practices will be made clear to all customers. But no, REDMD failed to do so. In January, I bit my mouth thinking I must have missed something, which to be honest I rarely do, in the order process back in December. Still, when I saw the unwanted charge, I got around the system and found out the steps that I could take to modify the prescription, which I did. Last night I noticed another charge for the so-call "auto-refill" so I logged in to change my order details. Only this time, I received a cancellation email notification, which I did not receive when I did it in January. I also immediately called the support (866) 294-3772 and spoke with a friendly person, who said there was nothing she can do to refund the charge. She offered to have her supervisor to speak with me and I appreciated her help and asked for a case/reference number, but she said she can't give me one. Didn't hear back. Five hours later, I did find time to call back for a follow-up. Now I have talked to another nice staff who patiently listened to my situation all over again and has been trying to find a supervisor, only to no vain. She said they currently have limited staff and don't have supervisors on the floor. I said I'd rather hold. 36 mins have passed since the second staff picked up my call. I wish things would have gone better.”

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Posted 2 years ago

“Thought I was getting a men's PE prescription, they sent me a prescription for anxiety and depression. I want my money back.”

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Posted 2 years ago

“Can’t get my order to ship.”

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Posted 2 years ago

Hi Brent, we are working on getting your order out to you. All updates will be on your Rex MD account. Thank you so much for your patience

Posted 2 years ago

“Had what started out as a terrible experience. There were website issues, staff issues, accountability issues-- and I couldn't get anyone to call me back and fix the problem. I put a message here and on Trustpilot, and I got quick response from one of the founders, who was mortified by all the errors. Not only did he make good on the original deal, he made sure I wasn't charged for what had been denied me. Basically, he gave me $60 in product for free and did it by personally following through. I'm happy to let them carry on being my supplier for ED product from here on in.”

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Posted 2 years ago

Hello Chris, thank you so much for giving us another chance! We're so happy that you are having a better experience with us!

Posted 2 years ago

“Product worked to s degree but was not aware of automatic refill brought a 3 months supply to try then was billed for another refi totally unaware how much sex do they think a 70 year old man is going to have needless to say canceled Auto refill but still was billed for second order I Guess READ YHE FINE PRINT”

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Posted 2 years ago

Hello Robert, thank you for your review. Rex MD offers ED treatment that is a subscription base, that you can cancel or modify at any time. Please let us know if you need further assistance

Posted 2 years ago

“Fraud fraud fraud!!!!! I placed my order and after they secured the payment, they asked for a photo ID which I am reluctant to send given the personal information they already have on me. I emailed them three times asking to cancel the order, I called them 3 times and each time I was on hold for over 20 minutes and then the phone just hung up. I called the sales line and they answered immediately. I asked the salesgirl to cancel my order, but she said she cannot do that, and she has to transfer me a supervisor. Ten minutes later I get Lea Shumer on the phone. That girl is rude to the bone! She just f*** you placed the order, and all sales are final. A bunch of fraudulent swindlers....stay away. My next stop is my credit card company.”

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Posted 2 years ago

Thank you for your review. We're so sorry that you didn't have the best experience with us. I see that a refund was issued, and it should take a few days to reflect into your account

Posted 2 years ago

“They took money out of my account on November 26th, 2021 and December 26th 2021 and I still have not received any product on 1/20/22. Not only have I not received any product but I've been given no time frame for shipping. I have called several times and sent emails. All you getting responses we put a ticket in and we're going to put this as high as priority. Almost 2 months later I'm not seeing a whole lot of priority coming my way. Do not let them have access to your bank account they will just keep taking money and never ship any product!!! There is a issue with shipping every single month this has just gotten beyond anything I've ever seen... Rest assured though they never miss taking money out of your account!!!”

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Posted 2 years ago

Thank you for bringing this to our attention. I have escalated this to management so we can send replacement orders out to you as soon as possible. We're so sorry that you have not received your orders. I can assure you that you will. Delivery information will be updated on your Rex account

Posted 2 years ago

“I laid $100 for 10 100MG Salindafil pills and then after I paid and got it approved they changed my prescription to 50MG worth $50 and they didn’t tell me or reimburse me the $50 extra I paid because I paid for 100s. This place is horrible, they will rob you blind!”

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Posted 2 years ago

“Things went good for one entire year from November 2020 until this November when they charged my account $100 then a month later in December charged another $100 but I’ve not received my product. Stay away something went wrong with this complaint!!”

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Posted 2 years ago

“its well priced but takes forever. you keep calling and nothing gets done. im waiting a month and its still not shipped. They had no problem taking my money. there is no responce from the pharmacy after support messages them. horrible”

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Posted 2 years ago

“They've charged my account for a purchase that I did not want. READ THE FINE PRINT! My shipment was not complete but they still took my money first and will not refund. getting a hold of someone to talk to is also extremely difficult.”

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Posted 2 years ago

“I am no employee I am a male from NY and now live in Vegas. I see all these bad reviews and it made me cancel my order. I received my $ back right away. I ordered from them in 2020 3 times. You have to read what you are ordering it's just like Pandora or YouTube etc once you order it goes into a subscription that can be cancelled at anytime. Most of you can't read I guess. Anyway the reason I didn't order this time was because of these reviews. Maybe something changed since I ordered 🤷🏻‍♂️. The three times I received the pills they worked perfect don't even take an hour to hit and last for days. Great company as of 2020 but skeptical about now unless these are all spammers commenting on here from another company 🤷🏻‍♂️”

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Posted 2 years ago

Thank you so much for your review! We're so happy that you gave us a chance! We're glad to hear that you are having a great experience with us!

Posted 2 years ago

“I order my meds and was approved on October 13 2021 and they have not shipped them as of 11/22/2021. Now they have charged my credit card which they should not do until meds are shipped.It is now 11/22/21 I have called 6 times, emailed 4 times they tell me will escalate my order and get it shipped and nothing has happened . I called supervisor last week and said nicely either ship my meds or refund my money.. She said I cant refund your money. Now we all know you cant sell prescription medicine, not provide the meds and get paid. This is not right. Most prescription mail services do not charge your credit card until they ship the goods. I am very upset and looking to contact FDA and FCC if they dont refund or deliver my meds.”

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Posted 2 years ago

Hi Paul, we are so sorry for the long delay. We did issue a refund for your 10/13/2021 order, and your refund was issued on 12/22/2021. Thank you for giving us another chance, and we hope you're having a better experience. Thank you

Posted 2 years ago

“Payment rendered 10/27,still no product received, customer service is reading a script to bs me,I think Tanya is a phantom, she doesn't respond to emails, is this how you treat customers, evidently you don't want my repeat business”

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Posted 2 years ago

Hi Jeffrey, we are so sorry that you never received your order, we did send you a replacement order on 12/13/2022. Thank you for your patience. Please let us know if we can assist with anything else

Posted 2 years ago

“Delivery, different stories from customer service”

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Posted 2 years ago

“Long delay in delivery”

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Posted 2 years ago

“I paid via credit card. The next day my card was being used fraudulently. Coincidence?”

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Posted 2 years ago

“Rexmd charged my credit card 1.5 months ago and I have been waiting for my prescription. They claimed the switched pharmacies which is causing the delay. Not my problem. Hows that new pharmacy working anyways?”

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Posted 2 years ago

“I did everything right and paid the money. Now they can neither fulfill the order or return my money. What a fraud!!!”

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Posted 2 years ago

“They took my money out for my prescription on the 25 th of October I’ve been waiting for a shipping day. I call to see why they haven’t sent me one. They said they Change drug companies so it might be a while. They shouldn’t of done that they new that there was a problem if they don’t get it straight I will call my credit card company and they will take the money back from them I’ve been with them for about a year”

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Posted 2 years ago

Rex MD is rated 3.0 based on 117 reviews