“Well, I checked out RicherSounds here and was very impressed. Phoned them on Sunday to buy a new Panasonic TV as our last TV had given up the ghost. Spoke to Billy (the manager!) who assured me they had 2 coming in on Monday morning and that he would reserve one for me, and phone me Monday am to tell me when it was in and I could pick it up. Well impressed with the service, I signed up for their VIP package and noted they had some good deals on sound systems as well to go with the TV. So, all good...told the kids (and wife) we'd watch a film together on Monday evening on our shiny new 50" telly!
Except that no call came on Monday. I waited and waited and then phoned them. To be told that they hadn't - and never had been getting - any such TVs on that morning's delivery. I think what hacks me off the most is that I didn't even get a courtesy call to tell me this. I know mistakes happen, but just to be left hanging was very aggravating. So, I now have my TV - from John Lewis.”
Thank you for your review although I was obviously sorry to read your comments and offer my apologies.
Customer Service is our number one priority so it’s disappointing to read of an occasion where we’ve let a valued customer down in such a manner, of course you should have received the TV on the date the store specified and I will take this up with the store manager forthwith.
So that I may investigate further and resolve the matter to your satisfaction would you be so kind as to contact me with mode details via the below e-mail address?
John.p.clayton@richersounds.com
Once again, I offer my apologies, I look forward to hearing from you soon.
Many Thanks
John Clayton
Operations Director
Richer Sounds
