“Fantastic service by Jacob and Will. Sorted me with a decently priced soundbar that works brilliantly. Will have my business in the future as I know these lads know there stuff.”
“I was blown away by JACOB at Hanley
Richer Sound's, I'm an older guy with
A number of Health issues, Jacob wasn't
To have know that and didn't have what I
Wanted in stock, however still took the time and Patients to put me in the right direction
Thank you Jacob you done my Doggy Heart
Good.
I ended up with the exact DVD recorder I
Wanted. Best Wishes David Forey Pearce.”
“Great service from Richer Sounds Hanley this week. Liam went out of his way to help resolving the issue with my tv both over the phone and in person in the shop.... and then when that didn't work was very helpful with all my questions about a new tv. The only reason I wasn't able to complete a purchase was that I need to buy a new
bigger cabinet to put it on first.”
“Called in today for an upgrade on some speaker cable. Excellent service from the store, in particular a guy called Will.
The QED Silver Anniversary XT is a marked improvement for my system.
Many thanks.”
“I and my family have bought here for many years and found them excellent, but of course what makes the difference is how you are treated when things go wrong. I have a Panasonic TV which I originally bought in February 2019 it failed within a month and they changed it immediately. 8 months later this one dies for the same reason. Richer have offered a full refund no strings attached. I will of course buy a new set from them, I'd be stupid not too. No company can know if a reputable brand has an issue with its product until it's too late and this must cost Richer Sounds at least something financially which makes it even more to their credit that they will go beyond their obligations. I wish all our traders took this attitude.”
“Visited your store last Saturday to buy hi fi equipment, I was left waiting for over 10 minutes without any form of acknowledgement, there were 3 staff members and only 2 other customers, surely it would be polite to say hello and apologise for the wait, I got fed up and left, I'll try somewhere else.”
“Called in to the Hanley branch to buy a blue ray player. I told Alex what I was after and he advised me which one to go for. Didn't go in for a TV but came out with one anyway. Very happy with both purchases. I would like to thank Alex for all of his help and advice.”
“Everyone I have dealt with at the Hanley branch have always been very helpful and are a credit to Richer Sounds. And as for the TV and sound bar, both are fantastic quality and great value with the offer from in store. A big Thank you to all”
“I purchased a TV after being offered the same price that I was offered elsewhere. As expected I would use these again, as not only was the service top-notch, the staff were knowledgeable and more than happy to offer advice. Top-notch service and I wish you all the best for the future.”
“Just bought our first smart TV and, after much research, chose Richer Sounds because Nathan and John gave us excellent customer service along with an excellent price for the TV we wanted.”
“I phone 3 days ago to check stock levels for the Tannoy v4&v1 speakers I wanted to purchase. Gareth the store manager was very helpful and I asked if I could reserve the 2 pairs of speakers. It was the best deal overall with the VIP members discount added I looked all over online.
I arrived on a Sunday which was great as I work during the week and was not kept waiting. The transaction was faultless, Gareth was welcoming helpful and pleasant and knowledgeable to talk to. Gareth also carried the speakers to my car which was parked in the reserved for Richer Sounds spaces (free parking as well).
I would recommend Richer Sounds to anyone who requires audio & visual equipment and if you are not sure of what you want go to the Hanley shop they have a great range of equipment for you to see.”
“Wanted a Marantz MCR610, but wanted to review speaker options. Gareth was very helpful and knowlegeable. He let us listen and make-up our minds without being pushy. We weren't hurried or rushed, and got a really good system at an excellent price. While we waited for our system to be ready, one of the other staff (sorry didn't catch your name) helped us listen to some soundbars, showed me how they connected, and guided me as to whether it was likely to be compatible with our TV - again a knowledgeable guy but not pushy, just really helpful.”
“Went into richer sounds to buy a telly, had an idea what I wanted ,spoke
to a sales advisor who showed me a number of different makes and sizes.
Gave me the technical stuff on each one as well.Purchased a different
model to the one I was thinking about,came with a free 5yr warranty even
got a cup of coffee to help smooth the deal. Telly,s great a panasonic but
coffee could do with some work on, thanks lads at richer sounds.”
“I appreciate the effort by a Richer Sounds to offer both range and quality of products. The staff are invariably friendly and knowledgeable which makes a real difference to the customer.”
“I went to pick a Samsung TV that I had ordered by phone a few day's earlier, I was greeted very nicely & served very quickly, I was told to go around the back of the shop where my TV would be given to me the assistant even carried it to my car & placed it on the back seat I did offer to take it from him but he was only too happy to carry it for me that's what I call a first class service & the TV I bought was a bargain as well, I have shopped with Richer sound's before & this is the norm friendly, helpful & knowledgeable staff & great prices,”
