“Outstanding customer service and assistance from Howie at Richer Sounds, Preston. He could not have been more helpful. What a great company to deal with!”
“Bought a tv 6 months ago . Tv was fine but remote control was going through a new pair of batteries every month. Reported it to the Preston branch and less than one week later received a new remote ,from the manufacturers ,through the post. I was very impressed with the shop salesman ( think he was called David ) and the service that I got.
Thankyou.
BP”
“My mum bought a tv last year with a 6 year warranty , it became faulty on 5th June , and taken for repair , we have now been told that there is no estimated date for the repair , we understand in the current situation about delays for parts what we don’t get is the attitude of the staff on the phone , either buy another tv or sit and wait, she’s 89 years old being shielded and lonely watching a old tiny tv that’s not working so good , now why should we have to buy another tv , you have someone to collect the tv so why not just replace the old one , what have we paid a 6 year warranty for , and as for buy another one or sit and wait how bad is that”
“Our89 year old mum bought a tv last year with a 6 year warranty , on 5th June it was taken for repair that was good , but we have now been told due to covid there is no estimates time for the part it needs , that is also understandable , but the problem is , we have been told because she obviously needs a tv she has to either buy another or sit and wait , now if they can send someone out to collect the tv , why can they not just replace it and send someone out with a new one , there whole attitude was disgusting , buy another or sit and wait , she’s 89 being shielded and lonely , they just didn’t care at all we undestand the current situation but so should they”
“I listened to the hi Fi Package (£188 cheaper than buying the cd, amp and speakers separately) I had chosen which was set up in the listening room,. The friendly Mike demonstrated it and answered all my questions and I was given a coffee and time to relax and listen to the music I'd brought.
When I got home I had a couple of minor setup questions I needed to have confirmed so I rang the shop and Rosa answered and she was lovely and helpful and helped me in a matter of minutes.
I got a great deal and my system sounds great . I 'll definitely shop there again.”
“The staff at the Preston branch of Richer Sounds are fantastic! They are extremely knowledgeable about the products they sell (unlike most of the staff at the big name superstores) however they are never pushy and treat every customer with a friendly and professional attitude, don't shop anywhere else for your AV goods.”
“I've been a Richer Sounds customer for over 10 years having bought several TV's, DVD Players & sound systems and I always find them very knowledgeable, patient and honest. They really do want you to get the right equipment for you not just the most expensive. Add to that the great value for money that Richer Sounds offers and it's an unbeatable package.”
