“Bought a tv 6 months ago . Tv was fine but remote control was going through a new pair of batteries every month. Reported it to the Preston branch and less than one week later received a new remote ,from the manufacturers ,through the post. I was very impressed with the shop salesman ( think he was called David ) and the service that I got.
Thankyou.
BP”
“My mum bought a tv last year with a 6 year warranty , it became faulty on 5th June , and taken for repair , we have now been told that there is no estimated date for the repair , we understand in the current situation about delays for parts what we don’t get is the attitude of the staff on the phone , either buy another tv or sit and wait, she’s 89 years old being shielded and lonely watching a old tiny tv that’s not working so good , now why should we have to buy another tv , you have someone to collect the tv so why not just replace the old one , what have we paid a 6 year warranty for , and as for buy another one or sit and wait how bad is that”
“Our89 year old mum bought a tv last year with a 6 year warranty , on 5th June it was taken for repair that was good , but we have now been told due to covid there is no estimates time for the part it needs , that is also understandable , but the problem is , we have been told because she obviously needs a tv she has to either buy another or sit and wait , now if they can send someone out to collect the tv , why can they not just replace it and send someone out with a new one , there whole attitude was disgusting , buy another or sit and wait , she’s 89 being shielded and lonely , they just didn’t care at all we undestand the current situation but so should they”
