“We have been and are still, experiencing a 3 to 5 second voice delay in all our incoming and outgoing phone calls. I first reported this to RingCentral in April 2022, case #15021401.
Over the next 4-months RingCentral’s Tech Support had us scrambling around calling each other’s cell phones, homes phones, and friends’ phones repeatedly documenting the date of the call, time of the call, the cell service used, length of the call, and the length of voice delay. We did this for each call, outgoing and incoming. This went on for several months with no explanation, and no fix. I finally stopped all of this because it was taking too much time away from company business.
This is the service nightmare you put me through:
First Contact – 4/8/22:
Second Contact - 4/11/22:
RingCentral Technical Support
Third Contact – 4/12/22:
Forth Contact – 4/13/22:
Fifth Contact – 4/14/22:
Tier 2 Advanced Technical Support
RingCentral Technical Support
Connect with us: +1-888-898-4591
Sixth Contact – 4/19/22:
Seventh Contact – 4/25/22, 5/4/22, 5/5/22, 5/9/22, 5/11/22, 5/12/22, 5/16/22,
RingCentral Technical Support.
Seventh Contact – 5/23/22, 5/24/22, 5/25/22, 5/26/22, 5/31/22, 6/1/22, 6/3/22, 6/6/22, 6/9/22
Tier 2 | Advanced Support Group
You would think with all we have gone through RingCentral would have fixed the problem by now. Well, they have not. Today we are still making company phone calls from our cell phones, and still have a 3 to 5 second voice delay problem on every outgoing and incoming call. Sadly, I do not believe RingCentral has a clue on how to fix this problem. Too much time has passed.
We have paid RingCentral on time, every month, and have received zero competent service.
It’s time for us to move on with another VOIP company and get our refund form RingCentral.”
“Shocking support, lengthy times on hold and make it almost impossible to leave.
Beware their annual contracts, go a day over and you are tied in for another 12, 24 or 36 months.
Don’t believe when they offer discounts to stay only to try and tie you into another lengthy contract.
Their dashboard is confusing and dated, belonging on a Windows 98 PC.
I don’t enjoy spending hours on the phone to be continuously be given technically incorrect information to prevent me from being able to port my numbers out.
Beware of this company and their shady contract terms, business practices and poor support.”
“Their customer service & cancellation policy is a joke....I was actually going to move forward with trying it out for a few months until I was left of hold twice, for over 30 minutes, then disconnected. AFter 5 days, I finally got a call back, with an email confirmation of cancellation. The next day they STILL billed me. Instead of staying on permahold, I decided to just dispute the charge with by credit card company. BE VERY WARY OF COMPANIES THAT MAKE YOU JUMP THROUGH SEVERAL HOOPS TO CANCEL>>>”
“Ring Central does very little to support their customers. You'll run a gauntlet of hidden charges, careless account managers, and people who barely English. They had the gall to try to charge my credit card for another year of "service" after I cancelled the account and ported my numbers out to Grasshopper.
When you call in for help, they give you the runaround, shift you from one person to another, and no one can help, but always the other guy can. They tell you the price will be one thing, but it's always higher. Did I mention that they charged my card AFTER I DISCONTINUED SERVICE?
“This Company has a large Internet presence which is misleading, they advertise their services as simple to setup and use and they provide top quality support. For me this is simply not true. Actually I'm quite glad RingCentral 'suck' as I found a superior service cheaper from Vonage.
For me, Ring Central is not simple to set up and use and they do not offer Top Quality Support, and in their own words is only suitable for larger organisations
Although other voip providers work on my networks (UK and US) Ring Central system kept registering and de-registering. I also used Ring Centrals own tools to test QOS and VOIP capability - they all passed no problem. Jery Mendoza level 1 support staff said I needed to purchase a packet monitoring tool (at £2195) so I could prove it was Ring Centrals fault and not my network. She refused to put me thru to a higher level support to try and resolve the issue.
In her own words she summarised that RingCentral is only suitable for larger organisations who employ network voice specialists and that Ring Central is not suitable for smaller organisations who do not have this is support. THIER SERVICE DID NOT WORK AND THEY HAD NO INTEREST IN HELPING!
The same day I purchased a phone from Vonage, the plan was cheaper, it arrived the next day, I plugged it in and it works great, yes that easy!!! So much for RingCentrals superior lack of wisdom that it was my networks fault!
Based on my experience I would avoid RINGCentral, it did not work, their support stinks, as they said its only for large company's, and the price was higher than Vonage. Yes I would not hesitate to recommend Vonage over RINGCentral. It passed the simple test of working, the support was better, and they were cheaper.”
“We decided to move to Ring Central because of their pending integration with our back office system, Intelliflo's Intelligent Office, which automatically logs and stores client conversations against the client record. However what we discovered was that we should have changed to Ring Central a long time ago because what they offer is brilliant.
We have been using VOIP phones for six years and saw no reason to change but how wrong we were not to have investigated further. The immediate bonus was that we actually saved money by moving to Ring Central - the integrated meetings and fax meant that we discontinued our use of WebEx and EFax. The addition of a Freephone number at no initial or on-going charges, and an inclusive 1000 minutes a month was an amazing surprise. And that is even before I start talking about the telephone service which is excellent, the SoftPhone on the desktop, the Ring Phone Apps, and more.
Transferring our numbers was a breeze and we were kept in touch throughout. The temporary numbers meant that we used Ring Central from the day of signing the contract and the whole process including set up, training, and number transfer, was completed within 16 days. The service and help that we have received though the process has been second to none, such a helpful load of guys. And if that wasn't enough they gave me the first month free so we haven't had to pay them a penny yet. Is this company brilliant or not - Wow!”
“We had been wondering what to do with our phone systems and came across Ringcentral. There pricing was very transparent and after phone round lots of companies we decided to go with Ringcentral mainly because of price..... since having the phones we could not be happier. We have no technical knowledge but it was all just plug in and go. The app is brilliant with simple thing like being able to use you mobile as a normal desk phone.....Leon Wilkinson our Account Manager he is a real credit to the company and could not do enough to help us with our decision. If you are thinking of going for VOiP don't bother looking around just use them.... trust me I spent hours researching and couldn't be happier with our decision.”