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Rinkit Reviews

3.2 Rating 50 Reviews

54 %

of reviewers recommend Rinkit

Company Reviews

3.2

Based on 50 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email

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Rinkit 1 star review on 26th November 2022

Rinkit 1 star review on 26th November 2022

Rinkit 1 star review on 26th November 2022

Rinkit 1 star review on 26th November 2022

Rinkit 1 star review on 25th November 2022

Rinkit 5 star review on 4th January 2022

Rinkit 1 star review on 4th March 2021

5

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from rinkit recently and had an awful experience. Firstly my tracking number didn't work on the email they sent so was unable to see when my order would arrive. After sending an email to the customer services they said it will be with you in the next few days... this was already day 7 into there 3-5 day delivery guide. So I waited a couple of days... nothing asked again on the customer services they said it's been lost in transit.. why they didn't tell me that to begin with I don't know. They asked me if I would like a refund or a reorder, I requested a reorder and they said they would send me a confirmation email once dispatched and expect to be with me withing 3 days. No such email arrived and no parcel arrived... so had to ask yet again customer services and by this point i was getting frustrated now so asked for a refund at this point. The customer services sent me the tracking number and then the parcel arrived....... in AWFUL condition the bag was half ripped and my items were completely damaged. I have requested a refund for the shocking service but no response yet. Please do not shop here!!”

Rinkit 1 star review on 26th November 2022

Rinkit 1 star review on 26th November 2022

Rinkit 1 star review on 26th November 2022

Rinkit 1 star review on 26th November 2022

Posted 1 year ago

“i ordered a parasol for my garden. when it didnt arrive i enquired. was told it was lost in tranit by the courier. was asked if i wanted another one sent. i said yes, but was then told that they were out of stock. got a full refund. noticed that they were back in stock so re ordered only to be told again that it was lost in transit by the courier. phoned them up. was told i would get a next day delivery. never appeared. emailed them. they gave me a tracking number. tracking number was invalid. no parasol. wont answer the phone to me. constant answering machine. very bad service indeed.”

Posted 3 years ago

“Frightful company not helpful. Don't take any notice of what the tracker says on amazon about delivery of an item. It appears they don't bother to update it”

Posted 3 years ago

“I ordered yellow mugs and was sent mustard mugs a colour i do not like. I contacted ciustomer services who went on to Insult me and did nothiing. They also said they could not meet my whimsical needs. They also bragged I could speak to consumer protection groups all I like. So you have been warned colour is of no importance in your order”

Rinkit 1 star review on 26th May 2020

Posted 3 years ago

“Not even worth one star. Appalling company. Not only did they send me the wrong colour product, but the product that they sent to me was a broken customer returned item - with the previous customer's return slip included. I asked politely for a refund. They asked for photo's. I sent photo's. They said they didn't receive them. I sent them again. I waited a couple of days. I asked politely for an update. They said "I am sorry but it does not look like you received my last reply, we asked for an image showing the item you have received?" I sent the photo's again. Left it a couple of days - no response. I asked again politely for an update (and sent photo's again) - after another couple of days no response. This company is a great example of a bad company. I would advise anyone to stay clear of this company. I eventually got my refund after speaking to a very helpful Amazon operative.”

Posted 4 years ago

“First rate service and delivery-purchased 6 pack wine glasses. All arrived well packaged and NOT ONE BROKEN! Delivery was first rate and quick - will definitely use again.”

Posted 2 months ago

“Rinkit showed terrific customer care with my order. I ordered some drinking glasses from Rinkit. I made a mistake and sent them to the wrong address. Rinkit (via Evri) arranged for the glasses to be returned and sent on to me. All within a matter of a few days. The glasses are great. The value was excellent. The service and communication from the Rinkit staff was more than great. I shall certainly use Rinkit again whenever I can.”

Posted 3 months ago

“I cannot say enough good things about this company ! Being a nervous buyer of on line products this company is now my only go to on line shopping experience and if they don't have it I would rather go without it ! Their products are exactly what they say they are and arrive well wrapped and in a timely manner. What is really reassuring is their efficiency , their kindness and the helpfulness. They recognised my anxiety and never failed me , they supported me by phone and by email and their patience was above and beyond the call of duty. Excellent products, excellent service, excellent people.”

Posted 5 months ago

“Very efficient service, had a problem and it was rectified straight away and replacement sent out and received within 48 hours. Will defiantly be ordering again, so nice to have such good customer service,”

Posted 6 months ago

“ordered a garden table and chairs, the table arrived cracked, contacted customer services and the issue was resolved quickly, sent out another table for it to be cracked too, rang back again and they sent the table for the THIRD time and it was still broke! Simply not good enough- maybe if they put bubble wrap on the item instead of plastic it may make delivery in one piece! Now have 3 broken tables to dispose of and chairs that aren't much use- still need to get a table. and only got a partial refund as the chairs couldn't be returned as they where no longer in their original packaging! won't be ordering again!”

Posted 1 year ago

“Failed to send goods. We strongly, strongly, strongly recommend that you do not shop online with this company.”

Posted 1 year ago

“Send me faulty goods out done nothing aboit it scam company trading standards now been in touch”

Posted 1 year ago

“I ordered a desk, paid and my order was canceled (№813434). I ordered one more time, and also canceled!! (813510). I wrote to support and they asked THE PURPOSE OF ORDER, what excuse me??? and than said "Shipping address is 166 km from location of IP address" but it wasn't true! I ordered in Liverpool being in Southport, which is no more than 50 km away. and then they blocked me! NOT RECOMMENDED AT ALL!”

Rinkit 1 star review on 25th November 2022

Posted 1 year ago

“I ordered a graduating coloured plant pot, and the pot is much darker than I thought it would be. I've decided to keep it and put an orchid in it, but I had to change positions because the pot wasn't bright enough for a central position in a white room.”

Posted 1 year ago

“Parcel arrived damaged. Receipt/return receipt torn. Wish to returns items so of which are not as described on website. No return prepaid label. Emailed customer service who phoned to say I could return items at a cost of £5.99 but only if I could print a return label and take the parcel to a Hermes store; nearest one over 10 miles away, park car, carry heavy parcel to store! Or I could arrange for a home collection at a cost of £12.00 but I would have to print out the return label and contact the courier company myself. Ludicrous service to the customer. Dreadful company and will avoid in the future.”

Posted 1 year ago

“I have been trying to contact Rinkit for about 9 months now with this email to multiple email address to Rinkit.com which reads: I'm still waiting on my order to arrive and it had been months so far and still nothing no help from anyone no return or no swing set I need to know where my package is thanks. Order ID - 9312 Date Added - 07/11/2021 Model # 44215com Product - Liberty II Wooden Swing Set With zero response, this has to be one of the worst websites to order from when you don't get the product or a refund I highly suggest not shopping here.”

Posted 2 years ago

“There are chips, misprint of design on plates canisters lids get stuck . Odd shaped plates , not what it looks like in the pictures , be careful Before you buy I gave mine away i could not use them for guests , just Buy a couple of things before you buy up . Not for me .”

Posted 2 years ago

“No pinyata after 18 days Rinkhit”

Posted 2 years ago

“Product faulty on arrival. I was invited to propose a partial refund amount or collection of the item. I opted for partial refund and left a review of my poor experience, rinkit contacted me and said disappointed I left a review. Why wouldn’t I? Partial refund doesn’t change the substandard condition of the product supplied.”

Rinkit 1 star review on 4th March 2021

Rinkit 1 star review on 4th March 2021

Rinkit 1 star review on 4th March 2021

Rinkit 1 star review on 4th March 2021

Posted 3 years ago

“I wholeheartedly agree with another dissatisfied customer - minimal & snooty aftersales & that’s being generous! I complained to Rinkit about the poor cheap quality & sun damage to 2 sun loungers I purchased from them - something you don’t expect from products that cost £130 & supposedly “as having been treated with additional UV protection making them perfectly suited to the rigours of the British Summertime” -as quoted from the item’s description on the Rinkit website - but as you can see from the attached photo - both items have faded significantly since purchase & they have been out in the sun for less than 2 summers & were stored inside during the winter months. These items are therefore not fit for purpose stated & when I contacted Rinkit about my dissatisfaction of these products - they were not interested in resolving the issue & accused me of mistreating the items ! They appear ignorant of the Consumer Rights Act 2015. They are a company I will definitely not be dealing with ever again & I certainly would not recommend them to anyone else. BUYERS BEWARE”

Posted 4 years ago

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Rinkit is rated 3.2 based on 50 reviews