Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 22nd April 2026

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So very impressed with Riverside Garden Centre. My new BBQ was delivered very quickly, A small part was missing, Riverside got this sorted out equally quickly Great service and great prices Recommend 100%”

Helpful Report

Posted 3 years ago

“Staff very friendly and helpful. Good knowledge of products. Can’t wait to go back”

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Posted 3 years ago

“Ordered charcoal through website which was easy and simple to use. Goods arrived promptly and in good condition”

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Posted 3 years ago

“I was very impressed with the quality of plants and the quickness of delivery. I particularly needed these silk Begonia plants as I wanted to have them to put into the funeral sprays I was doing for a customer. Their family member who sadly died absolutely loved them but at this time of year they are not available and I said that I would try and track some down. I’m so happy that I came across your website and that I was able to fulfil their request. Many thanks. Rose.B”

Riverside 5 star review on 23rd February 2023

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Posted 3 years ago

“Very helpful on the phone prior to placing an online order. Great price and speedy delivery. Very pleased. Just waiting for Spring to test the new BBQ!”

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Posted 3 years ago

“The package arrived very promptly and, in general, I'm extremely pleased with the BBQ. There was a small amount of damage to the fixed handle bracket which was bent out of shape with a small, circular break in the finish inside. I've straightened the bracket but obviously can't repair the damaged porcelain. I don't think this was caused by the courier as the bracket faced inward in the packaging.”

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Posted 3 years ago

“I was so pleased when it arrived. I bought online without seeing it so was a bit nervous. But when it came I was so pleased. It looks great thanks Riverside”

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Posted 3 years ago

“Excellent demo day, Joe really knew his stuff. Well laid out and presented, would definitely recommend.”

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Posted 3 years ago

“Very helpful so nice to deal with.”

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Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

“Very good service got next day”

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Posted 3 years ago

“The only issue I had was I never received a confirmation from Riverside for the order I first made, so ordered a second batch, which meant I had 2 packs but also 2 shipping costs that I never initially intended to purchase.”

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Posted 3 years ago

“Very pleased with every aspect of my purchase and delivery, absolutely 5*”

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Posted 3 years ago

“Great range of BBQ’s in the very well stocked shop and very helpful staff. Easy to order online at a great price. Delivered in a couple of days. Thank you Riverside. Only small issue was your location as indicated on Apple Maps is about 2 miles down the road from where you actually are. Had us going round in circles for a bit!”

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Posted 3 years ago

“Orders this product late Sunday evening and received it Tuesday morning, fantastic service and very good quality of product at a fantastic price”

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Posted 3 years ago

“Easy to order,fastest delivery we've ever had ....thank you”

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Posted 3 years ago

“Easy to select and order. Quick delivery and at a competitive price.”

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Posted 3 years ago

“Great service! Unfortunately, I ordered the wrong bbq cover and had to return it. service was excellent 0 I got through on the phone very easily and spoke to a very helpful lady who helped me organise a return and gave me the stock number for the correct one which I shall hopefully be ordering soon.”

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Posted 3 years ago

“Incredibly quick and arrived exactly as described”

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Posted 3 years ago

“How do use it eight times now since it arrived. The food taste is just as good as gas or charcoal but it’s so much quicker to start cooking on.”

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Posted 3 years ago

Riverside is rated 4.9 based on 15,966 reviews