Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,961 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package arrived very promptly and, in general, I'm extremely pleased with the BBQ. There was a small amount of damage to the fixed handle bracket which was bent out of shape with a small, circular break in the finish inside. I've straightened the bracket but obviously can't repair the damaged porcelain. I don't think this was caused by the courier as the bracket faced inward in the packaging.”

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Posted 2 years ago

“I was so pleased when it arrived. I bought online without seeing it so was a bit nervous. But when it came I was so pleased. It looks great thanks Riverside”

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Posted 2 years ago

“Excellent demo day, Joe really knew his stuff. Well laid out and presented, would definitely recommend.”

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Posted 2 years ago

“Very helpful so nice to deal with.”

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Posted 2 years ago

“Brilliant service”

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Posted 2 years ago

“Very good service got next day”

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Posted 2 years ago

“The only issue I had was I never received a confirmation from Riverside for the order I first made, so ordered a second batch, which meant I had 2 packs but also 2 shipping costs that I never initially intended to purchase.”

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Posted 2 years ago

“Very pleased with every aspect of my purchase and delivery, absolutely 5*”

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Posted 2 years ago

“Great range of BBQ’s in the very well stocked shop and very helpful staff. Easy to order online at a great price. Delivered in a couple of days. Thank you Riverside. Only small issue was your location as indicated on Apple Maps is about 2 miles down the road from where you actually are. Had us going round in circles for a bit!”

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Posted 2 years ago

“Orders this product late Sunday evening and received it Tuesday morning, fantastic service and very good quality of product at a fantastic price”

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Posted 2 years ago

“Easy to order,fastest delivery we've ever had ....thank you”

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Posted 2 years ago

“Easy to select and order. Quick delivery and at a competitive price.”

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Posted 2 years ago

“Great service! Unfortunately, I ordered the wrong bbq cover and had to return it. service was excellent 0 I got through on the phone very easily and spoke to a very helpful lady who helped me organise a return and gave me the stock number for the correct one which I shall hopefully be ordering soon.”

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Posted 2 years ago

“Incredibly quick and arrived exactly as described”

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Posted 2 years ago

“How do use it eight times now since it arrived. The food taste is just as good as gas or charcoal but it’s so much quicker to start cooking on.”

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Posted 2 years ago

“Having bought my Weber gas barbecue from Riverside a couple of years ago, we have cooked on it constantly even in winter. The service Riverside provide is second to none and I always look out for new marinades and rubs that they supply. The Traeger Blackened Saskatchewan rub is ideal for steaks and I've recently stocked up with more. Great company in my opinion!”

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Posted 2 years ago

“Excellent Well packed and very quick”

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Posted 2 years ago

“Very quick delivery and excellent value Weber accessory. Now allows steak and eggs to be cooked simultaneously - and great for ‘professional’ toasted sandwiches. Top piece of kit ! I only use Riverside for Weber products.”

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Posted 2 years ago

“Efficient, knowledgeable and courteous staff”

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Posted 2 years ago

“Excellent service, very prompt delivery and the ordering process was very easy. On this occasion the prices were exceptional”

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Posted 2 years ago

Riverside is rated 4.9 based on 15,961 reviews