Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 22nd April 2026

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was shown to fit a Weber traveller but does not , a normal chopping board is better”

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Posted 3 years ago

“I purchased accessories for a new weber bbq. excellent service and good price”

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Posted 3 years ago

“Prompt and efficient service. Got my order in a couple of days.”

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Posted 3 years ago

“Riverside is one of the few places where you can buy this chimney, which will need replacing in 3 years time.”

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Posted 3 years ago

“What can i say, Riverside is my go to place for anything bbq, great service with quick delivery, i would highly recommend them to anyone, thanks guys 👌👍”

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Posted 3 years ago

“Excellent range of stock and a speedy delivery too! Highly recommended. The Apple pellets were exactly what I was after and at a competitive price.”

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Posted 3 years ago

“Very quick service and delivery.”

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Posted 3 years ago

“Good price and quick delivery. Happy with this purchase, thank.you.”

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Posted 3 years ago

“The barbecue was left outside a locked closed community hall without any telephone contact being made to say it was being delivered at that time, despite my explaining this was to a community garden project and contact needed to be made to ensure the parcel could be taken in. This apparently was too difficult. Many other delivery companies have managed this simple helpful communication. Fortunately the large package was seen by a helpful member of the public who managed to contact someone who tracked me!”

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Posted 3 years ago

Hi Joan, Thank you for your review. Unfortunately, as you were informed when you placed the order, TNT may not call you with a delivery timeslot as this is not how their service functions. TNT provide tracking information which will inform you of delivery day, but this is an all day service and a timeslot cannot be provided or guaranteed. You were also informed that for insurance reasons the driver would not be able to transport the barbecue to its intended location on the property. This delivery is a front-of-house all-day service, as you were made aware before placing your order. Please let me know if I can be of any further assistance. Kind regards, Riverside

Posted 3 years ago

“Good prices, fast delivery! Thanks”

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Posted 3 years ago

“Place an order every month for my Webber needs. Always excellent and speedy service.”

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Posted 3 years ago

“Great price, easy to use site and delivered within time, means I'm a very happy customer.”

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Posted 3 years ago

“Great attitude and service.”

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Posted 3 years ago

“Impressive quick delivery of correct parts, brilliant!”

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Posted 3 years ago

“An amazing service from Riverside. Ordered a weber bbq and received it within 18hrs, extremely fast service,as I live in the North East of Scotland. I will definitely use them again, and would highly recommend them.”

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Posted 3 years ago

“Very good quality material. Fast shipping and delivery. Great packaging as well. Next day delivery.”

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Posted 3 years ago

“I have to say I'm amazed! I visited Riverside back in the summer - the item I wanted was OOS, but the lovely staff took my E mail address and said they would contact me when the item was available. Imagine my surprise when 8 months later I received a mail saying it was acailable. I ordered it, received within 3 days. Fab service Riverside, well done indeed.”

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Posted 3 years ago

“Excellent service and extremely fast delivery”

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Posted 3 years ago

“Not happy when item arrived best before date april 2023 one and a half months left on date not happy customer need to check dates before shipping items out”

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Posted 3 years ago

“Perfect tree. Great quality, doesn’t look fake at all. Highly recommend it if you’re looking for a tall realistic looking tree.”

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Posted 3 years ago

Riverside is rated 4.9 based on 15,966 reviews