Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,961 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great online service, I would definitely recommend it.”

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Posted 2 years ago

“Great service - prompt delivery”

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Posted 2 years ago

“Excellent service and product as usual from order to delivery. Thank you.”

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Posted 2 years ago

“Fast delivery decent price, happy customer.”

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Posted 2 years ago

“The shelving for the Weber Smokefire EX6 is a great addition to the BBQ. They fit very well & they are a stylish & must have addition. They arrived very well packed & were delivered quickly. Very reasonably priced compared to other competitors.”

Riverside 5 star review on 4th April 2023

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Posted 2 years ago

Hi Rockwell, Thank you for your review. We only charge delivery on orders over £50 for deliveries outside of mainland UK. I have taken a look at your order and you were not charged for delivery. I have emailed you a copy of your invoice where you can see there was no delivery charge applied. Kind regards, Riverside

Posted 2 years ago

“I had received the order in 2 days but the grate cleaner had leaked almost half of bottle. I have talk with someone from customer support team and been promised that a new bottled will be sent. Almost a week later and still no didn’t received the new bottle”

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Posted 2 years ago

Hi Gabriel, Thank you for your review. I can see from the notes on your order that we did agree to send you out a replacement grate cleaner on reciept of an image of the leaky bottle via email. I have searched the email adress your order was placed uner within our emails and have been unable to find any email from you. As you have attached an image to this review, I can now arrange for this replacement to be sent out to you. Please let us know if we can be of any further assistance. Kind regards, Riverside

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Ordered a new Webber grill which was at a great price and free delivery was also included. Very speedy delivery. Will definitely order from them again.”

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Posted 2 years ago

“Had item I wanted in stock, easy checkout process & quick delivery”

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Posted 2 years ago

“So efficient and so prompt. As with others, I bought this item as a birthday present and it arrived at its destination with plenty of time to spare. Thank you for being so efficient :)”

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Posted 2 years ago

“Excellent service! Website very clear, competitive price and quick delivery.”

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Posted 2 years ago

“Riverside have been first class to deal with.”

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Posted 2 years ago

“Good price prompt delivery can't fault it”

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Posted 2 years ago

“Excellent service ! I needed to call Riverside as I incorrectly ordered on line. The follow up service was very good , friendly and helpful.”

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Posted 2 years ago

“Excellent table, just what we were looking for. Delivered quickly and efficiently.”

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Posted 2 years ago

“Absolutely fantastic service and price. I ordered the produce which arrived the very next day! Highly recommended.”

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Posted 2 years ago

“Having searched in vain for a supplier locally for my Alexander Rose product, I was pleased to find Riverside as a stockist. Dispatch was very speedy and so now my garden companion set is well protected from the constant rain we seem to be enduring. Also reasonably priced compared with other searches online. Thank you.”

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Posted 2 years ago

“Used company for bbq equipment. Quick delivery, packaged well and as sold. Will use again”

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Posted 2 years ago

“Very fast and efficient service, friendly staff who helped with arranging delivery”

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Posted 2 years ago

“As ever, an extremely courteous and knowledgeable representative helped to identify the BBQ Flavorizer Bars I needed. They were in stock and at a good price.”

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Posted 2 years ago

Riverside is rated 4.9 based on 15,961 reviews