“Ordered 2 T-shirts (the black bulldog and the blue bulldog). Love the design and fabric texture. Unfortunately, the blue one shrank in the wash (cold) almost 2 sizes!!! When we called the company they said they would take it back but ONLY if the tags were still on it. How often do you wash your clothes with the tags on them??? Watch out and buyer beware with this company. They do not stand by their products.”
“Robert Graham has the worst customer service!!!
They send you defect products, all jumbled together in a small bag and it is impossible to reach ANYONE when you try to call their support line and no-one returns the emails!!!
My advise - STAY AWAY FROM THEM!”
“Love the products but shipping not so much. Ordered a shirt for a gift over a week ago and it still hasn’t shipped. Not going to get it in time. Have had the same issue every time I order from Robert Graham directly. Says you will get it in 6-8 business days and doesn’t even ship in that time. Recommend ordering from Patrick James as you do get it quickly with them”
“Horrible Customer Service.... watch out for shipping issues as if they can ship 4 items in packs of two and out of country pay twice. For Duty and taxes and shipping. Tried to resolve no one listens .”
“A disgrace of a company. Ordered a very expensive bottle of whisky and 10 days later no whisky delivered. Checked my account and order showing as refunded. No email to apologise, no email to say I was bring refunded and no refund received.
Utter shambles and in this day and age where service is everything this company are amongst the worst.
They don't deserve anyone's business or to be in business at all.”
