Robinsons Interiors Reviews

Name: Robinsons Interiors
Rating: 3.68

3.7 Rating 40 Reviews

68 %

of reviewers recommend Robinsons Interiors

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Metrics

3.7

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Robinsons Interiors 5 star review on 23rd September 2022

Mrs Hunt

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now taking to court would not trust this company as far ha Now taking court action against h he is a scammer”

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Posted 7 months ago

“PAID IN FULL FOR FURNITURE IN APRIL 2023 ONE PIECE NEVER ARRIVED. FULL OF PROMISES DELAYS AND LIES.REPORTED MATTER TO BANK AND THEY ARE DEALING WITH IT.DO NOT ORDER FROM THIS COMPANY”

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Posted 9 months ago

“Mike Robinson , still hasn’t given me my refund , he is a Fraudster and a con man. I paid £709 thinking I was paying Robinsons Interiors but my bank have confirmed he paid the money into Mill Accessories owned by a Mrs Jayne Robinson. I have now reported him to the authorities. If anyone would like to contact me please do. Tele : 01803 862270”

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Posted 9 months ago

“Dreadful customer service , No communication, 8 months on still have my deposit.”

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Posted 9 months ago

“Took payment of £1449 for in stock bed then made all sorts of lame excuses to delay delivery. Gave him lots of chances to correct situation but no go. Section 75 claim in process. Unfortunately I did not see the poor reviews till too late. Avoid avoid avoid. There are better bedding companies out there.”

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Posted 1 year ago

“Ordered a chest of drawers £825 October 2022 and told it would be delivered the following week. February 2023. After numerous excuses/lies about being delivered the next week which never came I asked for a refund which was ignored. Finally I was told I would be refunded but no refund materialised. After many calls and email which are ignored or excuses/lies still no refund. Disgusting. Sadly the only option is legal action.”

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Posted 1 year ago

“on April 2020 placed order and paid the deposit. Never received the order or the refund. Have sent around 100 follow up emails. Inconclusive and vague replies from them. Just stonewalling. Try their phone No. Nobody answers. Am starting legal action. Evade this company at any cost. don't be fooled by the ''so called positive'' reviews!Don't place order with them.”

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Posted 2 years ago

“Absolutely, shockingly poor customer service. Company happy to take full payment on two orders placed six months ago but good still not arrived. The two or so responses received have the same information, yet no delivery date will be confirmed. Each time it's the same answer, the Director (a very elusive person who also does not respond) will be advised. In conclusion very poor customer service from this company, with no response from anyone with any updates of explanations and missing goods. No value for customers but will happily take your money ad no response for a refund.”

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Posted 2 years ago

“So, when purchasing from this company it seems you take a chance. There are previous excellent reviews it seems when things go well !! In contrast when the process falls down ( and some customers do understand this can happen) the customer service you receive from this company is appalling. Nothing has changed since reviews of 1 and even 5 years ago you will be blatantly ignored by email and phone and be left to suspect when something is not right, you won't be informed. Unfortunately I put my trust in the company and read the reviews when I suspected I may not be receiving my goods. In conclusion I received a very poor service from this company with ultimately no goods received, 1 email received with inaccurate information and a poor inconclusive explanation, non existant customer care or service. Deposit was refunded by the company after a bank dispute had been commenced 8 months after goods originally ordered. In my opinion you take a bit of a chance with this company and there may be other stockists who will value your custom.”

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Posted 3 years ago

“I would not use this company!!! I ordered 4 dining chairs and was told 3-4 weeks for delivery. I paid the deposit. After 7 weeks of waiting and trying countless times to contact Mr Robinson and leaving lots of messages, I eventually got through and was told he didn't know when or if the chairs were going to arrive in store. I asked for a refund to which he readily agreed. I waited and waited and phoned and left messages, not once did he get back to me. Finally managed to get hold of him to be told the money had been paid ,- it hadn't. Eventually I contacted my card company who were going to pursue on my behalf. Then the money was finally paid in at the end of the month. It seems to me that they hold on to customers money for as long as possible - probably to earn interest. I eventually ordered the same chairs from another company and they arrived within 3 weeks.”

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Posted 4 years ago

We do apologise that the chairs that you ordered did not turn up in time and we are pleased that you have now received them from another supplier. With regards to your refund…..We are only a small family business, On Tuesday 2nd July the owner had a serious accident and spent over a week in hospital, this put quite a strain on the business and to be honest things did take a back seat. Most of July was spent in and out of hospital with complications which are still ongoing although improving. We do not hold onto deposits to gain interest as you suggest, the interest that you would gain from £150 really wouldn’t be worth it ! Once again we do apologise that we were unable to supply the chairs and your deposit was not refund as quickly as it should have been.

Posted 4 years ago

“DO NOT USE THIS COMPANY, wish I had read these reviews before I rdered £1500 wrth of bed and 2 bedside cabinets, in Novemeber/Decmeber I was told that they couldn't get hold of the bed till January but had cabinets, ( I paid in full) and expected delivery early Jan , this came and went and I was told still awaiting delivery , February I was told they were waiting for deliver of cabinets ( these I was told they had) March came and went they finally arrive 2nd of April damaged, they collect promptly) left no collection note to say they had got them, and as yet I am sill awaiting for the refund my emails are ignored and phone calls fobbed off. There quick to take you money but awful customer service my advised is do not buy from here unless you are in the shop and not ordering and if you have any faults beware”

Helpful Report

Posted 5 years ago

Dear Anonymous, If you could please contact us we will look into this immediately. Thank you

Posted 5 years ago

“Waited and still waiting over 3 months for a piece of furniture. Robinson’s have failed to contact me as agreed on several occasions. Frustratingly poor customer service, unprofessional responses and complete lack of customer care.”

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Posted 5 years ago

Dear Anonymous, Could you please contact us with your account number so that we can look into this. Thank you

Posted 5 years ago

“Waited 4 1/2 weeks for a piece of furniture that was left on the drive on a Pallet. Not brought indoors They claim we should have known We had not a clue .... Rain forecast and it’s on the drive about to get soaked. Really poor customer experience”

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Posted 5 years ago

Robinsons Interiors is rated 3.7 based on 40 reviews