RockyCay Reviews

Name: RockyCay
Rating: 4.68

4.7 Rating 213 Reviews

90 %

of reviewers recommend RockyCay

4.7

Based on 213 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

RockyCay 5 star review on 5th January 2021

Tracey Reeves

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and service!”

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Posted 2 years ago

“Quick response and delivery, very happy”

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Posted 2 years ago

Thank you Christine!!! We're happy that you're happy!!! Rocky x

Posted 2 years ago

“I was thrilled to discover these towels and support an Australian business. I am confident the gift recipients will love them and the postage was fantastic, in time for Christmas. Thank you!”

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Posted 2 years ago

Hi Laura, thank you indeed for your lovely review and it's great that you support Australian businesses. Have a wonderful 2022. Rocky x

Posted 2 years ago

“Fast turnaround, easy and great product”

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Posted 2 years ago

Thank you Joanne!!! :). Rocky x

Posted 2 years ago

“towel looks great”

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Posted 2 years ago

“I bought it for a gift and also bought one for myself which is still on the way! But I opened up the one for a gift and absolutely loved it!”

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Posted 2 years ago

Hey Dion, we're delighted to hear that you loved your towel :) Thank you so much for the review! Rocky x

Posted 2 years ago

“Great prompt service. Product looks good, but haven’t used it yet”

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Posted 2 years ago

“Great quality and quick shipping however some colours do not look like they do in the pictures.”

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Posted 2 years ago

Hi there, thank you so much for the review :) Apologies if the colours did not look like in the pictures. We do our absolute best to represent our products as close as possible to the physical product, however sometimes this is a challenge with different screen types, light conditions, photography, etc. On saying this, we have a generous 90-day free return policy so we would be more than happy to replace or refund your product if you'd like us to. Feel free to contact us at towels@rockycay.com.au. Best, Rocky

Posted 2 years ago

“Quality product, quick postage, beautifully packaged.”

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Posted 2 years ago

Hi Tracy, thank you so much for your order and the 5 star review!! We're delighted to hear that you are happy with our product, shipping and packaging :). Rocky x

Posted 2 years ago

“Absolutely recommend RockyCay highly! Aussie made and owned, Eco Friendly and the most amazing customer service I have ever received from an online store. I can't thank them enough for the tremendous help they provided for my messy order. You won't be disappointed. Thanks.”

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Posted 2 years ago

Hi Karen, what a lovely review! It truly means the world to us. It was a pleasure to assist you with your order :). Best, Rocky x

Posted 2 years ago

“Great product , fast and easy purchase Thankyou”

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Posted 2 years ago

Hi Colleen, great to hear!! Thank you so much for the review : ). Best, Rocky x

Posted 2 years ago

“Great product at a great price. I like to support Australian Companies. Purchased 8 sand proof beach towels as gifts.”

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Posted 2 years ago

Hi there, thank you so much for your order and the lovely review!! We hope that your loved ones are loving the towels :) Rocky x

Posted 2 years ago

“Well, you asked. I ordered a set of 4 Cabana towels in blue. Turned up on time, well packaged etc. All good. Then a few days later I ordered four of the same type of towels, but in green, as a christmas present. Alas they did turn up on time, but not packaged. No original packaging, just folded and individualy put in plastic courier bags, and then all four into another courier bag. Dissapointed as now i have to make them look nice as a present, not just some cheap towels i got from Kmart. To Rockays credit they included a 15% discount voucher. Still don't know if it was because i placed multiple orders, or because of the missing packaging. On a happier note, the towels are really nice.”

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Posted 2 years ago

Hi Ron, thank you so much for the feedback, we are as disappointed as you are to hear that your second order was not properly packed. We will work with our logistics partner to ensure that this does not occur again as for us packaging and product presentation/shipping standards are as important as the quality of our towels. Please accept our apologies and let us know if you place an order in the future so we can make it up to you with a special discount or complimentary product. Best, Rocky.

Posted 2 years ago

“Absolutely beautiful quality, I bought these for my son and his partner as a gift and they love them. Thankyou for having such a Wonderful product. ❤️”

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Posted 2 years ago

Hi Julieanne, thank you so much for your lovely feedback, it means the world to us. Hope you have a wonderful Xmas and happy New Year. Rocky x

Posted 2 years ago

“these towels are great for gifts!”

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Posted 2 years ago

Hi there, thank you so much for your order and the 5-star review!! It is much appreciated :)

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

Hi Cheryl, thank you so much for the review!!! We'd love to see the towels at your store, send us a photo please :). Best, Rocky x

Posted 2 years ago

“The towel were lovely I just thought they would be thicker otherwise lovely”

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Posted 2 years ago

Hi Cady, many thanks for your order and the review!! The Moonglade towels are the light towels of our range designed for quick drying and absorption. Feel free to reach out if you'd like us to organise thicker towels for you :) Best, Rocky x

Posted 2 years ago

“The towels are great & arrived in good order promptly.”

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Posted 2 years ago

Thank you!!! That's great to hear : )

Posted 2 years ago

“The perfect towel for long haul remote camping”

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Posted 2 years ago

Thank you for your order and the review Barry : ). Great to hear that you're enjoying them for camping. Stay safe! Rocky

Posted 2 years ago

“Ordered for Christmas Presents, and very happy with product and service”

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Posted 2 years ago

Hey there, thank you so much for your order and the great review!!! We're sure they are going to love their presents this year!! Rocky x

Posted 2 years ago

RockyCay is rated 4.7 based on 213 reviews