Rolab Reviews

Name: Rolab
Address: Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom, LONDON
Rating: 4.62

4.6 Rating 960 Reviews

91 %

of reviewers recommend Rolab

Company Reviews

Questions

Metrics

4.6

Based on 960 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product Granddaughter loves it, although the key fob was missing from the box.We have contacted the seller and I am sure the item will be sent Would recommend Thank you”

Helpful Report

Posted 4 years ago

“Great product. Well thought out. Brought as a present for my daughters birthday. She loves it. Delivery was great too.”

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Posted 4 years ago

“Easy to purchase from, great website and fantastic service.”

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Posted 4 years ago

“I left 3 phone messages, never returned my call, next day delivery was a week later. 4 emails were sent non replied to. I would avoid this company. Very poor/ non existent customer service. I will be returning the item.”

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Posted 4 years ago

“The hoverboard arrived and we charged it up and it switches on but won’t move it’s as though only one side works the lights do not come on on the other side so it is faulty. Tried to contact Rolab by email several times, phone and Facebook and no one has got back to me either about a replacement or a refund. My daughter saved her money up to buy the product and is totally devastated. As I can see from Facebook many other people have had similar problems. This is totally unacceptable. I would not recommend this company at all. I’m still awaiting a reply and my money to be refunded.”

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Posted 4 years ago

“I bought the R1 hoverboard for my 12year old daughter and she describes it as ‘the best present she’s ever had’. The hoverboard is top quality with good battery life and really easy to master - if you’re 12 and not 44! Would absolutely recommend this product - great value for money.”

Helpful Report

Posted 4 years ago

“I have tried and tried to get in touch with you. I bought a C1 board from you last weekend and it arrived on Thursday. It is faulty and VERY dangerous and threw me off the board. THANK god it wasnt my child!! Its was for my sons birthday which was on Monday….HE STILL HAS NO PRESENT and I cannot get through to you!! I strongly request you get back to me at your very earliest convenience to resolve this issue or I will be contacting trading standards. COVID-19 or not this service is unacceptable! DO NOT BUY FROM ROLAB”

Helpful Report

Posted 4 years ago

“Nothing wrong with board, had two before but this my third one has no carry case and key fob, you have not replied to thee e.mails and countless phone calls. Greatly disappointed, what more can I say. I will not be buying a fourth from you”

Helpful Report

Posted 4 years ago

“Bought the R1. My daughter turned 6 today and was literally buzzing when she opened it as we told her we couldn’t get one. Lasted half an hour before smoking profusely from left wheel. Needless to say 6 year olds day is now ruined. Have been trying to get hold of Rolab all day with no joy. Left completely heartbroken and I can’t even give her an answer. £150 that I will be chasing through PayPal. Terrible company terrible product.”

Helpful Report

Posted 4 years ago

“I was sent a faulty Hoverboard that doesn't charge. That was a week ago. I've left numerous messages via the support email, the contact form on the website and on the phone line that doesn't ring but plays an automated message. Fair enough the situation we are in, but if you can accept £150 and have it delivered then surely you should be in a position to help if any issue. So far only correspondence I have had is this request to write a review which kind of rubs my nose in it a little so I've taken the opportunity to express my disappointment.”

Helpful Report

Posted 4 years ago

“Gold R1 was missing key fob and carry case. Can't get a reply from Rolab, sent emails, messages and left an answer phone message. No customer service what so ever. Of course its easy and quick to buy a board from them, terrible.”

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Posted 4 years ago

“Excellent service, delivered next day, 1 hour time slot given by courier, present for my grandsons birthday on the 10th may but his sister had one for xmas and great product.”

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Posted 4 years ago

“We received two hoverboards as ordered for my son and daughter. My daughter's is great and works perfectly, but my son's keeps cutting out and throwing him off, hurting him in the process. I have emailed and called Rolab several times and, despite being able to fulfil sales orders, the customer service is non-existent.”

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Posted 4 years ago

“Good service and delivery despite the COVID pandemic. The product itself is sturdy and well made as my daughter crashed it almost instantly with no damage! She picked it up very quickly after that though and she’s very happy with it.”

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Posted 4 years ago

“Lost the charger for my Rolab hoverboard. The replacement was £30 which I felt was a bit expensive but I needed the charger so I bought it. I expected it to arrive well packaged in proper Rolab packaging. Instead it arrived in a bubblewrap envelope and a plastic bag. Thankfully it works ok but it's a bit of a rip off.”

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Posted 4 years ago

“Spare part arrived on time despite the country being in lock down - thanks great service”

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Posted 4 years ago

“purchased a gold hoverboard for my son. it arrived as stated the next working day. unfortunately the board had damage but even during this difficult time, rolab responded and apologised for this and gave me options which was fantastic. I cant fault this company at all and I'm grateful.”

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Posted 4 years ago

“We were very happy with the service of rolab even being in the middle of coronavirus chaos, they made sure the combat hoverboard got here for my sons 9nth birthday which is next week and he has lost all his party even the trip to florida for it.so we had last minute panic stations of what to buy and rolab came to the rescue cant thank you enough The hoverboard looks great wont use it until my son opens it for his birthday”

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Posted 4 years ago

“I can't fault this company or the product my daughter wanted one for ages got her pink camo one as stuck indoors for awhile and she loves it took a morning to get her balance but zooms round now no stopping her delivery was next day and free so can't moan at that battery last a good while and charging doesn't take to long either very happy with this purchase cheers”

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Posted 4 years ago

“Good customer service and fast delivery. Good communication from Rolab over queries thank you”

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Posted 4 years ago

Rolab is rated 4.6 based on 960 reviews