Rolab Reviews

4.6 Rating 960 Reviews
91 %
of reviewers recommend Rolab
4.6
Based on 960 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Rolab Reviews
Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

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Rolab 5 star review on 1st November 2020
Anonymous
Rolab 5 star review on 1st November 2020
Darren Perrins
Rolab 5 star review on 1st November 2020
Darren Perrins
Rolab 5 star review on 1st November 2020
Darren Perrins
Rolab 5 star review on 1st November 2020
Darren Perrins
Rolab 5 star review on 10th February 2020
Raul Marquez
Rolab 5 star review on 3rd February 2020
Beata Lazareva
20
Anonymous
Anonymous  // 01/01/2019
The battery did not last long and the price of a replacement is excessive, so the thing has been in a cupboard for a while now
Helpful Report
Posted 3 years ago
Just purchased a hoverboard for my girls birthday. When opened no key fob and no carry case as advertised on the website as included in the price. Tried customer services number which is always out of service. Contacted Rolab once direct by email, no response, once by email on the website, no response and once on facebook, guess what, no response. Terrible after sales customer service and really disappointed.
Helpful Report
Posted 3 years ago
We have an issue with a Board purchased in December, but no one answers the phone, despite informing customers they have a quality customer services team Been trying for 2 days, don’t even have a queuing system So delivery excellent but then badly let down by telephone support , plus no response to email, FB, Twitter!!!
Helpful Report
Posted 4 years ago
I’m very upset , ordered a hoverboard for my daughter for Christmas and I received it very quickly but it was the wrong colour , couldn’t get hold of them at all to be able to let them no , they don’t even have a phone number you can call !! Finally someone replies via email and they said the colour had run out but they would upgrade it which I agreed and was very happy about . Still I haven’t received it and as a single parent who struggles this time of year I am very worried I’m not going to receive it and that’s £150 down the drain. If someone from Rolab sees this PLEASE get back to me ASAP
Helpful Report
Posted 4 years ago
My order was not completed sending and one item that must be included was missing. I sent an email and asked for it. They said, they will send it but up to now nearly three weeks and still idid not revive my Carry case for the hover board which was missing.
Helpful Report
Posted 5 years ago
Ordered and received our hoover board next day which we thought was fantastic service upon inspection noticed a slight problem called the company and was told to email. Emailed right away no response emailed again to enquire about accessories again no response. So although delivery of product was great after service was non existent.
Helpful Report
Posted 5 years ago
Hi Susan, thank you for your review. I have checked through our email log and can see two emails from yourself. I can see both your email where responded to within 2-3 hours. It may be that our emails have arrived in your spam/junk folder. Please double check this for us. The first email was received on Thursday, Oct 18 at 2:08 PM. I can see a response was sent to you on Thursday, Oct 19, at 4:21 PM. The second email was Monday, Oct 22, at 8:34 AM. I can see a response was sent to you on Monday, Oct 22, at 10:00 AM We do reply to all support emails within 24 hours, Monday - Friday, from the email address "support@rolab.co.uk". We hope to hear from you soon! Best Regards, Rolab Support
Posted 5 years ago
The R2 Gold Hoverboatd wis great, however we also purchased the go-cart attachment which does not meet out expectations. It clearly is designed to fit thr R1 model
Helpful Report
Posted 5 years ago
Hi Ruth! Thank you for your review. The Rolab hoverkart is compatible with all of our hoverboard models. It is a universal kart. The mount can be altered to fit the R2 hoverboard correctly. If you have any problems with this, please contact us directly so that we can assist. We do reply to all support emails within 24 hours, Monday - Friday, our email address is support@rolab.co.uk. Alternatively, you may ring us on 0161 667 1475. I hope this helps for future reference! Best Regards, Rolab Support
Posted 5 years ago
Ordered twice now and on both occasions the site advertised next day delivery. The first time I gave them the benefit of the doubt as i ordered in the afternoon...so 2 day delivery was accepted. Second time I ordered early morning but still waited 2 days for deliver. Either deliver next day or remove this statement from your website! Before placing order for the second delivery, I emailed a question about the item but got no response. I had to go ahead with order anyway as this was a replacement charger and did not want to take the chance of ordering from anywhere else in case I got one which was not compatible.
Helpful Report
Posted 6 years ago
Hi there! Thank you for your review. I do apologise that you feel this way about our delivery service. However, it is important to understand the way our deliveries work. All orders are delivered by DPD (this is a next day service). To be eligible for next day delivery your order must be placed before 3PM, this allows time for collection of the parcel on the same-day and for delivery the next day. If your order is placed after 3PM, the parcel will be collected the following day and delivered the day after. We can see from our records that your orders were placed after 3PM, this is the reason why they were not delivered the following day. Our delivery policy is on all product pages. For more information on delivery please view: https://www.rolab.co.uk/delivery-info/ We do reply to all support emails within 24 hours, Monday - Friday, our email address is support@rolab.co.uk. Alternatively, you may ring us on 0161 667 1475. I hope this helps for future reference! Best Regards, Rolab Support
Posted 6 years ago
Rolab is rated 4.6 based on 960 reviews