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Rolab Reviews

4.6 Rating 960 Reviews

91 %

of reviewers recommend Rolab

Company Reviews

4.6

Based on 960 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

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Rolab 5 star review on 1st November 2020

Rolab 5 star review on 1st November 2020

Rolab 5 star review on 1st November 2020

Rolab 5 star review on 1st November 2020

Rolab 5 star review on 1st November 2020

Rolab 5 star review on 10th February 2020

Rolab 5 star review on 3rd February 2020

20

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid!! Been sent a faulty hoverboard and they will not contact us back. Their customer service number has been disconnected. We've been robbed and the company refuse to speak to us in any format - tried emails, Twitter and Facebook too. DO NOT USE THIS COMPANY!!!”

Posted 3 years ago

“Great product, exactly as described, robust and well manufactured. The customer service experience was exceptional and they delivered exactly when they suggested, which is a vary rare trait for on-line orders in this day & age. Simply site to use, so just can't say a bad word about our purchase at all. THANK YOU”

Posted 3 years ago

“Very informative company once purchased an item, highly recommended :)”

Posted 3 years ago

“Fault with unit after 9 months so tried to call and number "not in service" so email several times with no reply at all. This is the 2nd unit, 1st one last years was brand new and took some constant emailing to obtain a replacement when it didn't work at all. Customer service is shocking! Worth paying more to a better company who have good customer service if anything goes wrong.”

Posted 3 years ago

“As below, faulty board, false number and no email replies- one for PayPal and Amex to sort out”

Posted 3 years ago

“Purchased for Christmas last year and worked fine for around 6 months. Then, stopped working and turns itself off with no notice, throwing my 9 year old off. Have tried to contact Rolab via their website, email and phone, as it is supposed to have a 12 month warranty but after many attempts over a number of months now, have had no response. Poor product, and awful customer service.”

Posted 3 years ago

“We bought a hoverboard as a birthday present, doesn't work, won't charge, numerous emails, no response, phone number doesnt work. Bought a second as guess what doesn't work, won't charge, no response via emails. Do not buy from this company a total scam, DO NOT BUY, fake website, delivering faulty, broken Hoverboards.”

Posted 3 years ago

“Absolutely appalling customer service. I have been in possession of a faulty hoverboard now since 18th May however nobody is replying to my calls after leaving numerous voicemail messages and emails. I have an extremely upset 5yr old whose birthday present it was and no other option but to take legal action soon if nobody makes contact. The upsetting thing is that we have recommended this company to a lot of our family and friends after purchasing one for our daughter 2 yrs again. Really really disappointed.”

Posted 3 years ago

“Great product Granddaughter loves it, although the key fob was missing from the box.We have contacted the seller and I am sure the item will be sent Would recommend Thank you”

Posted 3 years ago

“I’m very upset , ordered a hoverboard for my daughter for Christmas and I received it very quickly but it was the wrong colour , couldn’t get hold of them at all to be able to let them no , they don’t even have a phone number you can call !! Finally someone replies via email and they said the colour had run out but they would upgrade it which I agreed and was very happy about . Still I haven’t received it and as a single parent who struggles this time of year I am very worried I’m not going to receive it and that’s £150 down the drain. If someone from Rolab sees this PLEASE get back to me ASAP”

Posted 4 years ago

“Box badly damaged no instructions you could tell it had been opened and poorly taped with no care”

Posted 5 years ago

“I bought a C1 Black Swegway for my sons birthday and followed the manual charged the hoverboard for 2 hours but the light on the charger never turned green. However the hoverboard showed full green. The board lasted 15 minutes use before the battery died. So charged again but the light on the charger never turned green but charged for under 3 hours as per the manuals instructions again the battery only lasted 15 Minutes of use. Tried the phone number but it stated it was for sales only and the automated system gave option of voice mail as it said all operators busy before cutting me off. I have sent an email to support but no reply and have tried to phone again with same response.”

Posted 5 years ago

“When my son first said he would like to buy a Hover board with his Birthday money, I didn't really know where to start. I agree with some of the other reviews, "It's an absolute minefield out there ! " I researched the internet for hours and luckily for me, I stumbled upon Rolab. A very professional website with all the information you require and all your questions answered. As with everyone else it arrived the next day, early enough for me to get it on charge ready to use when my son got home from school. I can't begin to tell you how happy my son is !! I quote " Dad ! It's the best present I've ever had. Its sick ! " ( That means good ). This product is so good, I have just ordered a second one for my eldest son. Apparently Hover board football is the next big thing. Would highly recommend ! A great product and great value for money. More importantly, its Certification gives you peace of mind.”

Posted 7 years ago

“Ordered for Son's 13th birthday, he wanted one 18M back but there was so much bad press about that we decided not to buy. However with all the CE markings and certificates of conformity Rolab offered together with a very competitive price tag we got one. Best thing we have ever bought it is a fantastic piece of engineering and the quality shows. Spot on and a reputable distributor to complement a fantastic bit of kit.”

Posted 7 years ago

“When buying a Hoverboard / Swegway, I felt it was a bit of a minefield. There are so many Company's selling similar looking boards, which one is right? I have an 8 year old who so wanted a Hoverboard. I contacted Rolab about 5 times before purchasing. I needed clarification on the Minimum weight and also safety. They replied back promptly and I found them very professional. The delivery was quick and the board looks great.”

Posted 7 years ago

“Do not use them. They do not have a contact number and it is impossible to communicate with them. I bought a hoverboard for my daughter through them but when it arrived it would not charge. I have tried to contact them through online chat and through email but have had no reply.”

Posted 3 years ago

“Quick and easy delivery and a good hoverboard! Well worth the money compared to others on the market from less trustworthy sources!”

Posted 3 years ago

“I am trying to contact Rolab with regards to my daughter's segway which is not working. I have emailed several times and the number on the website is not in service. I have been happy with my product up until now but their customer service is terrible hence the one star!”

Posted 3 years ago

“No delivery nearly 10 days after ordering and paying and now no answer to emails and the phone number is unobtainable- very disappointing!”

Posted 3 years ago

“AVOID! The hoverboard I bought was dead after charging. Rolab completely failed to respond to 3 emails and so far it has also failed to respond to a complaint and request for refund via PayPal. The phone number provided doesn't work. This was a Christmas present for my daughter - disappointed girl. No refund, no working hoverboard. Thanks Rolab.”

Posted 3 years ago

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Rolab is rated 4.6 based on 960 reviews