Rolab Reviews

Name: Rolab
Address: Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom, LONDON
Rating: 4.62

4.6 Rating 960 Reviews

91 %

of reviewers recommend Rolab

Company Reviews

Questions

Metrics

4.6

Based on 960 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

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Rolab 5 star review on 1st November 2020

Anonymous

Darren Perrins

Rolab 5 star review on 10th February 2020

Raul Marquez

Rolab 5 star review on 3rd February 2020

Beata Lazareva

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I left a 3 star review before based on customer service. I have now received the product and it is excellent. Really good quality and well worth the money. Thanks”

Helpful Report

Posted 5 years ago

“As a parent, and assembler of the HoverKart, I was very disappointed that there were no assembly instructions for this device. In the box we had the details for an actual Hoverboard... not really useful, perhaps an oversight by the supplier? The screws to adjust the bar length which clamps to the Hoverboard were so tight that in trying to adjust them some of the heads rounded off, again not great! My son who received the item as a gift was thrilled and loved it, cant get him off it, which is fabulous as it gets him outside! So my review score is based on his delight (5) vs my assembly frustrated (3)”

Helpful Report

Posted 5 years ago

“Some difficulties in delivery of the board and cover probably due to xmas demand. Board amazing now in use , Bluetooth music and lights along with the board are fab quality .”

Helpful Report

Posted 5 years ago

“I bought the hover board for my little boys 9th Birthday. He loves it! Love the fact you can play music through the Bluetooth. The only down side to it is that it’s quite heavy.”

Helpful Report

Posted 5 years ago

“Received hoverkart with no instructions whatso ever and a bag of screws the kart appears to be bent have sent message to Rolab but received no reply at all just a request for a review the r1 hoverboard arrived In excellent condition and works as expected it was just the kart that seems to be second hand I have this to my daughter as a gift on her birthday and even she asked if it was second hand or new so disappointing”

Helpful Report

Posted 5 years ago

“I was ordering hoverboard as a birthday present. Unfortunately there was a problem with the payment and I was not notified about it. It was hard to resolve it as their phone is always busy and conversation via emails takes days. I guess that problem was that credit card country is fixed to UK on payment screen and my card was issued in Ireland. I've resolved it by paying via PayPal. Due to all this hoverboard arrived 10 days after the birthday.”

Helpful Report

Posted 5 years ago

“Great delivery updates , product packaged nicely , only thing it looks exactly like the one I got on eBay just not packaged as nice as this”

Helpful Report

Posted 5 years ago

“The service is excellent .the hover board was delivered on time .Only we had a problem with charger so not sure if hoverboard was faulty .we are waiting to hear back after returning the product .”

Helpful Report

Posted 6 years ago

“The website is very clear and easy to order from. We chose Rolab because of the great reviews we saw. Had the hoverboard delivered to my work address, as no one would be home to sign for it, and there was a bit of confusion with that, as I received mutiple emails and texts saying it couldnt be delivered even though it had already been signed for. Delivery was very fast and the communications from Rolab were 5 star. Would definitely recommend.”

Helpful Report

Posted 6 years ago

“Having ordered a hoverkart for my sons hoverboard we were very disappointed that it arrived with no bolts. However, following email correspondence Rolab sent out the missing items immediately. My son is thrilled with the product!”

Helpful Report

Posted 6 years ago

“Great design, fantastic present for my 9 year old daughter, she soon got the hang of it, now is a pro, just lost a star cause bag was excluded.”

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Posted 6 years ago

“Quick & efficient free delivery. Seems a good quality product too so far.”

Helpful Report

Posted 6 years ago

“Email Service support have been great, shame we had to return the kart faulty and also the case broke. We are awaiting a new kart and case.”

Helpful Report

Posted 6 years ago

“We haven t tried it yet. We will in 6 days and we will let you know.”

Helpful Report

Posted 6 years ago

“Delivered in 2 days as there word , speedy service”

Helpful Report

Posted 6 years ago

“Customer service talked through the different products with me, and helped me picked what was best for my daughter. Package arrived next day no problems. Would recommend”

Helpful Report

Posted 6 years ago

“I ordered a R2 Segway in white and it came in excellent condition and well boxed for next day delivery you can tell they put the effort in it but the only issue was is that it had a little scratch near the wheel arch but aprt from that fab condition so thanks Rolab i recommend you to anyone”

Helpful Report

Posted 6 years ago

“we bought a hoverboard for our daughters Christmas we did order the carbon fibre one but we're sent the ordinary black one.. we haven't tried yet as a Christmas gift.. but looks okay”

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Posted 6 years ago

“very happy ..but delivery was not next day it was 4 days but all in all very very happy for the price and my little girl will love it so thanks alot”

Helpful Report

Posted 6 years ago

“Kept updated with delivery. Very happy with our purchase”

Helpful Report

Posted 6 years ago

Rolab is rated 4.6 based on 960 reviews