Rollagranola Reviews

Name: Rollagranola
Address: 49 Knowl Piece, Wilbury Way, Hitchin, Hertfordshire
Rating: 4.79

4.8 Rating 1,782 Reviews

95 %

of reviewers recommend Rollagranola

4.8

Based on 1,782 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01462 419 400

Email:

support@rollagranola.com

Location:

49 Knowl Piece,
Wilbury Way,
Hitchin
Hertfordshire
Sg4 0TY

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Rollagranola 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great all the ones I have tried have been very tasty great quality really enjoying them.”

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Posted 8 months ago

Brilliant - thank you!

Posted 8 months ago

“Loved the granola, its by far he best i have ever tasted and like your advert says, i am tempted to have more for lunch ! The Organic and nutty, it has great taste and some great nuts etc, its delicous Its a great cereal, well done on a great job. Thank you.”

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(Hitchin, SG4 0TY) - Posted 8 months ago

Wonderful news - thanks so much!

Posted 8 months ago

“Having sampled the end of a friend's box of Healthy Hazelnut, took the plunge and made my first order - HH plus Cool Raspberry. The former is gorgeous, nicely filling and very flavoursome. However, as the world's biggest raspberry lover, I was very disappointed in the Cool Raspberry as I feel it has little taste. I will be ordering again and trying some other flavours. My first order was delayed due to production problems but I understand these things happen.”

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Posted 8 months ago

Thank you for taking the plunge to support Rollagranola! We are pleased to hear that you are a fan of our Healthy Hazelnut granola but sorry to hear that you were disappointed with our Cool Raspberry line. We use pureed fresh raspberry and apple to help bind the nuts and seeds together in this blend. We don't use freeze dried berries or dried raspberries in this line, which makes it quite different from other fruity granolas. We are so pleased to hear that you will be ordering again! We hope you enjoy the other flavours that you decide to try! Huge apologies for the delivery delays with your first order too.

Posted 7 months ago

“DELICIOUS”

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(Hitchin, SG4 0TY) - Posted 8 months ago

Thank you Carol :)

Posted 8 months ago

“After discovering (very painfully) what seems like wood in one of the boxes of granola I contacted the support team to discuss this, with photo evidence. No reply from them but then when a representative contacted me to ask if I was happy with the product I explained I was not and also sent him information of the emails previously sent and he then went silent also. Very disappointed with the granola and more so with the lack of customer care. I have asked for a refund and to return the remaining boxes. No reply.”

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Posted 8 months ago

Hi Lee, Huge apologies for not getting back to your email sooner. I can confirm that a member of the team has now got back to you on this issue and arranged a refund and replacement. We have also forwarded this issue onto our internal Technical Manager, who will review and instigate this further. From the pictures, we are quite sure that the wood is actually apple. Fresh apple is baked for the Zesty Caveman, and then pureed before being added to the mix. It does look like the apple has not been pureed correctly, and therefore dehydrated during the next process. So although not something untoward, we can understand how unpleasant this must have been for you to find. The Zesty Caveman is one of our most popular lines, so we are sorry to hear about your experience and we apologise that you have been unfortunate in this instance.

Posted 8 months ago

“Great products and very tasty indeed. I wasn't over the moon with the customer service though. I ordered my first time batch of five different flavours on the 20th of August and they finally arrived on the 30th after stating 2 day postage which was FREE (Discount) because it was my first ever order. I had messaged after three days because it was a bank holiday, but no reply. I messaged again a few days later, also with no reply. I decided to actually phone....but had to leave a message as there was no answer. I do understand lack of ingredients and other issues that hold up the manufacturing process but a simple message reply or courtesy call would have been greatly appreciated.”

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Posted 8 months ago

So sorry to hear that you were disappointed with our customer service Adrian. We will pass your comments onto the team and follow up with an email too. We are so pleased to hear that you're enjoying your granola! Huge apologies for the delay.

Posted 8 months ago

“Pretty good variety of granola and excellent quality and tasty too. Have tried the Almond and Pecan which is my favourite so far. But have others still to try. Will surely place repeat order once my current stock is over.”

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Posted 8 months ago

“Really good granola 👍”

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(Hitchin, SG4 0TY) - Posted 8 months ago

“Love the various mixes and have the ones I like on subscription now!”

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(Hitchin, SG4 0TY) - Posted 8 months ago

“Excellent service.”

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(Hitchin, SG4 0TY) - Posted 8 months ago

Sorry to hear that you are disappointed with our customer service Martin. A member of our team has been in touch with you via email. Apologies for the delay.

Posted 8 months ago

“I like it and I like the tast but I found some very hard bits and I only have a very few good teeth left which are sensitive and found it hard going to eat, which was a shame, if you have good teeth this would not be a problem. I've brought 3 different flavours, this review is for the cool raspberry have not tried the other yet.”

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Posted 8 months ago

“Have not sampled the goods as yet, packaging is good. The parcel took longer to arrive than thought.”

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(Hitchin, SG4 0TY) - Posted 8 months ago

Apologies for the slow delivery Alan. We did have some issues with raw materials, which had a knock on effect with delivery times and stock. This has thankfully been resolved now but we are sorry to hear that this affected you. We hope you enjoyed your granola too!

Posted 7 months ago

“Excellent customer service very helpful”

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Posted 8 months ago

“Hello folks , this granola is as close as you'll ever get to eating healthy in today's market, it's absolutely brilliant, we sweeten it with a dash of real local honey to our individual choice, and if you like nuts you'll love it”

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Posted 8 months ago

“I love the products,,, so much so I buy it for my boys and friends!! Fab quality and great customer service !! Zesty caveman is my personal fav,,, but have tried all and it’s good to have a change !!”

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Posted 8 months ago

“I’ve tried most of the types on offer and I really enjoy them all , I’ve also tried the recipes using the granola and they are yummy.”

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Posted 8 months ago

“Lovely granola, not too sweet and a good variety of flavours.”

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Posted 8 months ago

“Really enjoyed the granola and will be re-ordering. Loved the taste (Zesty Caveman) and the fact that it contains only the good stuff 😆😊”

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(Hitchin, SG4 0TY) - Posted 8 months ago

“I have tried raspberry and maple syrup rollagranola and they are both delicious. Delivery was excellent. Highly recommend.”

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Posted 8 months ago

“Never recieved my order, due to them not emailing me to say the product was due at a later date, so I cancelled my order. My refund came back in to my account fairly quickly. They soon took my money out though. I won't be using this company again, they take too long to send the orders.”

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Posted 8 months ago

So are terribly sorry to hear this Joanne. We did have a few delays with raw materials, which caused various stock issues. Our team did try to communicate this to our customers but we are sorry to hear that you didn't experience this. During normal times, we use a Royal Mail 48 hour tracked service and dispatch within 24 hours. Orders typically arrive within 2-3 working days. Huge apologies for the disappointing service that you received. We sincerely hope this hasn't tainted your opinion of us and will consider trying Rollagranola again soon. Thank you.

Posted 7 months ago

Rollagranola is rated 4.8 based on 1,782 reviews