Rollagranola Reviews

Name: Rollagranola
Address: 49 Knowl Piece, Wilbury Way, Hitchin, Hertfordshire
Rating: 4.80

4.8 Rating 2,152 Reviews

95 %

of reviewers recommend Rollagranola

4.8

Based on 2,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01462 419 400

Email:

support@rollagranola.com

Location:

49 Knowl Piece,
Wilbury Way,
Hitchin
Hertfordshire
Sg4 0TY

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Rollagranola 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad for stomach didn’t work for me”

Helpful Report

(Hitchin, SG4 0TY) - Posted 1 week ago

“Tiny box and lots of sunflower seeds in. Advertisement was about how nutty and fruity the rollsgranola is not actually anywhere near as it is hyped up to be. Very small quantity for such high price. Can buy similar in a supermarket shelf fraction price. No different to the supermarket shelf oat cereals. Very disappointing.”

Helpful Report

(Hitchin, SG4 0TY) - Posted 1 month ago

“I'm so sorry, but my taste buds didn't like either. The raspberry was awful, without a sign of jumbo oats so thank you for refunding. I tried the awesome almond and that was no better as the cinnamon was very strong. Almonds are my favourite nuts so that was a disappointment too. But I wish you good luck and your products seem very popular”

Helpful Report

(Hitchin, SG4 0TY) - Posted 1 month ago

“Many issues ordering from Rollagranola. - Stale items sent out (Absolutely Chocolate) - Lengthy delivery times - Bombardment of sales emails - Incorrect items sent out and no customer support - Item quantities not always available or have to buy more of the smaller boxes which is not cost efficient. Customer support has been poor after receiving a wrong order and no response following emails. Very expensive and premium product with no customer focus. Date of experience: June 02, 2025”

Helpful Report

(Hitchin, SG4 0TY) - Posted 2 months ago

“I went for the chocolate one, and did not feel it tastes like chocolate...”

Helpful Report

(Hitchin, SG4 0TY) - Posted 2 months ago

Hey Javier, we are sorry to hear that you were not a fan of our chocolate granola. We use a 96% dark chocolate, cocoa and only a touch of dates to sweeten, so it does have a natural flavour rather than a sweet chocolatey flavour. We understand this is not for everyone and we appreciate your honest feedback.

Posted 1 month ago

“sorry to say this granola is not healthy the nutrition value is the highest of any granola on the market fat, sugar and the salt content is horrendous probally give away any unopened boxes”

Helpful Report

(Hitchin, SG4 0TY) - Posted 5 months ago

“Firstly, ‘Sean’ asks for comments but rudely ignores people. Secondly, the last batch was grainy as though it had been ground like flour. Not buying again.”

Helpful Report

(Hitchin, SG4 0TY) - Posted 6 months ago

“Hard to review something that still hasn't turned up.”

Helpful Report

(Hitchin, SG4 0TY) - Posted 9 months ago

We are really sorry to hear that you did not receive your granola Debbie. We hope this was eventually resolved for you. Apologies again.

Posted 8 months ago

“After discovering (very painfully) what seems like wood in one of the boxes of granola I contacted the support team to discuss this, with photo evidence. No reply from them but then when a representative contacted me to ask if I was happy with the product I explained I was not and also sent him information of the emails previously sent and he then went silent also. Very disappointed with the granola and more so with the lack of customer care. I have asked for a refund and to return the remaining boxes. No reply.”

Helpful Report

Posted 11 months ago

Hi Lee, Huge apologies for not getting back to your email sooner. I can confirm that a member of the team has now got back to you on this issue and arranged a refund and replacement. We have also forwarded this issue onto our internal Technical Manager, who will review and instigate this further. From the pictures, we are quite sure that the wood is actually apple. Fresh apple is baked for the Zesty Caveman, and then pureed before being added to the mix. It does look like the apple has not been pureed correctly, and therefore dehydrated during the next process. So although not something untoward, we can understand how unpleasant this must have been for you to find. The Zesty Caveman is one of our most popular lines, so we are sorry to hear about your experience and we apologise that you have been unfortunate in this instance.

Posted 11 months ago

“Unfortunately, I still have not received my order. I have left a voice mail and now cannot get through on the phone. I have emailed twice and have still not had a reply. After a delay because of a shortage of ingredients my order should have been posted on 20th August. Still nothing.”

Helpful Report

Posted 11 months ago

Hi there, so sorry to hear that you had to wait a long time for your order. We did have some issues with stock, which caused a delay with shipping orders. Apologies for the delayed response from our team - we don't work weekends and will sometimes take longer to get back to customers during busy periods. I can see that your granola was delivered last week, so we really hope that you are enjoying it! Apologies again for the delay and inconvenience.

Posted 11 months ago

“Placed an order, was told it was on its way, then 2 days later received another email saying it was delayed and wouldn’t be with me until the following week”

Helpful Report

Posted 11 months ago

Hi Martin, so sorry for the issues with your order. We had some problems with stock in the last couple of weeks and delivery delays with packaging and raw materials. Huge apologies for this.

Posted 11 months ago

“I have not received my order yet 😔”

Helpful Report

(Hitchin, SG4 0TY) - Posted 11 months ago

Hi Katie, so sorry for the ling wait. We had a few issues with stock, which has been resolved now. I can see that your granola is on its way to you! We hope you enjoy and apologies for the delay.

Posted 11 months ago

“Still not received my order”

Helpful Report

Posted 11 months ago

Hi Mark, I can see that your order was delivered on 29th August. So sorry to hear that you had to wait a long time for your order. We did have a few issues with stock caused by delays with packaging and raw materials but we are slowly bringing items back in stock. We hope you are enjoying your granola now that it has arrived.

Posted 11 months ago

“Not happy as it containers sweeteners so I won’t buy it again”

Helpful Report

Posted 1 year ago

Sorry to hear that you were disappointed. We mainly use unrefined sugars, including maple syrup and fruits like dates and apple to sweeten our products. We do use a sweetener in our Keto and low sugar blends but we understand that this is not to everyones taste.

Posted 1 year ago

“Bought 6+ different ones. Surprised it had various artificial sugars added, baulking agents etc, thought it would be clean. Not again.”

Helpful Report

Posted 1 year ago

Sorry to hear that you were disappointed with your order. We use sweeteners in some of our products, such as the keto range and Almond & Pecan Crunch, however, most of our granolas are sweetened using dates or other fruits and sometimes maple syrup.

Posted 1 year ago

“This was very disappointing especially to a chocoholic! To me, it just tasted as if cocoa powder had been added and I found it very cloying on the palate. Not a pleasant experience.”

Helpful Report

Posted 1 year ago

So sorry to hear that you weren't a fan of our Absolutely Chocolate granola but thank you for your honest feedback. We do use cacao for an intense and rich flavour and only a little sweetness from the dates.

Posted 1 year ago

“Very, very disappointing. Tasteless, mostly dust with some nuts. Expensive and not very good.”

Helpful Report

Posted 1 year ago

Sorry to hear that you were disappointed Bamber. We do offer an enjoyment guarantee so please don't hesitate to drop us an email with your feedback. Thanks!

Posted 1 year ago

“Very, very disappointing. My granola was not at all crunchy or nutty. It was soft, an unpleasant texture and all separated into small grains. Much more like muesli than granola. Not cheap, not very good either.”

Helpful Report

Posted 1 year ago

We are so sorry to hear this Bamber. We do offer an enjoyment guarantee so please don't hesitate to drop us an email at support@rollagranola.com and we can look into this for you.

Posted 1 year ago

“I would if I had received my delivery. Ordered over a week ago and not yet arrived.”

Helpful Report

Posted 1 year ago

Thanks for letting us know and sorry to hear that you haven't received your order yet. If you haven't already, please drop us an email - support@rollagranola.com so that we can look into this for you asap.

Posted 1 year ago

“It has sunflower oil in it which has to go through ultra processed high temperature to extract the oil so will not be good for human consumption so no it doesn’t have all natural ingredients”

Helpful Report

Posted 1 year ago

Rollagranola is rated 4.8 based on 2,152 reviews