RONA Reviews

1.8 Rating 563 Reviews

18 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How does RONA deliver?

Helpful Report

(3 weeks ago)

RONA delivers items by Own Driver and Courier.

Helpful Report

(3 weeks ago)

69.39%

Industry Average

“ Ordered a bathromm vanity from RONA's webstore. After one month of waiting for delivery, decided to cancel the order. Went on-line to use RONA's chat function and waited 22 minutes for a representative. Cancelled order without any problems. Refund came through two days after the cancellation request. ”

- PeterOo

“ Staff like Alex Werk and the team make shopping at RONA a pleasure and I look forward to delivery of our purchases. ”

- Darlene Garrie

“ The only problem is that it didn’t arrive, notwithstanding my having been given 4 delivery dates over 2 months. ”

- Michael

RONA Reviews

Delivery - Average