RONA Reviews

1.8 Rating 603 Reviews

19 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How do I contact RONA?

Helpful Report

(5 days ago)

You can contact RONA by Telephone, Email and Live Chat.

Helpful Report

(5 days ago)

78.49%

Industry Average

“ The service from RONA in Manotick was excellent. This was the tenth store in Eastern Ontario I contacted looking for a particular type of paint. Many thanks to Adam for taking the time and effort to find me this product. I would call this "above and beyond" service. ”

- John

“ Purchased a washer/dryer tower set from RONA. Great service from randy at the london north store. Excellent delivery and set up. Also .. the best price in the city.. Thanks ”

- Anonymous

“ I walked in the store and there wasn’t any people around at the Caledonia and Castlefield location. There wasn’t a lot of staff as back when it used to be Lowe’s So I started racing my voice a little and saying hello is there anybody in here? It turns out to be that there was a man named Peter D’urso who said he could help me even though it was not his department. He was very helpful/knowledgeable, and took his time assisting me in getting what I needed. Great customer service and I am thankful ”

- Nestor

RONA Reviews

Customer Service - Good