RONA Reviews

1.8 Rating 590 Reviews

18 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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How do I contact RONA?

Helpful Report

(1 month ago)

You can contact RONA by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

77.78%

Industry Average

“ Purchased a washer/dryer tower set from RONA. Great service from randy at the london north store. Excellent delivery and set up. Also .. the best price in the city.. Thanks ”

- Anonymous

“ I walked in the store and there wasn’t any people around at the Caledonia and Castlefield location. There wasn’t a lot of staff as back when it used to be Lowe’s So I started racing my voice a little and saying hello is there anybody in here? It turns out to be that there was a man named Peter D’urso who said he could help me even though it was not his department. He was very helpful/knowledgeable, and took his time assisting me in getting what I needed. Great customer service and I am thankful ”

- Nestor

“ )employees made the day work very well, Brono was very helpful in finding the right product and in loading to the rental truck that was made available at a very decent price in 15 min, other staff as well helped in very professional customer service were very friendly and dedicated to the job, questions asked were answered by all means , great job everyone you all deserve these words from a customer and hope the owners appreciate it as well, thank you all. ”

- johnny

RONA Reviews

Customer Service - Good